BRD Pest Solutions Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Headquarters profile ‘BRD Pest Solutions, LLC’ (Orem, Utah; BBB Mountain West & Pacific Southwest). Its Find Local Branches list holds the Jarrell, Texas and Selma, Texas branches, whose profiles show the same F rating and 143 unanswered complaints. Separate BBB files: Lewisville, Texas (23 complaints), Harrah, Oklahoma (10), Spring, Texas (no complaints, Not Rated) and Alpharetta, Georgia (Not Rated, file opened 7/23/2026). No BBB file was found for the Glen Burnie, Maryland office.

Scored: Complaint record, Sales and contract fairness (−1.5, −1, −1, −3, −0.5, −2, −1)

Complaint themes

• Door-to-door salesperson described a one-time, trial or cancel-anytime service; customer later told it was a 12-month agreement
• Early-termination charge of about 80% of the remaining contract, often charged to the card on file
• Cannot reach the company to cancel; told only an account manager can cancel or to call in after writing
• Billed for visits not performed or after canceling
• Treatments ineffective

BBB profiles

• Main profile · FView

• BRD Pest Solutions, LLC (headquarters, Orem, Utah) · 157 complaints in 3 yearsView

  Recorded: “Failure to respond to 143 complaint(s) filed against business”

• BRD Pest Solutions (Jarrell, Texas branch)View

  Recorded: “BBB File Opened: 6/21/2024 Business Started: 8/22/2019”

• BRD Pest Solutions Texas (Selma, Texas branch)View

  Recorded: “BBB File Opened: 11/13/2023 Business Started: 8/22/2019”

• BRD Pest Solutions LLC (Lewisville, Texas) · 23 complaints in 3 yearsView

  Recorded: “Failure to respond to 23 complaint(s) filed against business 23 complaint(s) filed against business”

• BRD Pest solutions (Harrah, Oklahoma) · 10 complaints in 3 yearsView

  Recorded: “Failure to respond to 9 complaint(s) filed against business 10 complaint(s) filed against business”

• BRD Pest Solutions (Spring, Texas) · 0 complaints in 3 yearsView

  The complaints page reads ‘This business has 0 complaints’; file opened 12/16/2025.

• BRD Pest Solutions (Alpharetta, Georgia) — outside the covered statesView

  Recorded: “This business is not currently rated because it has been in business less than 6 months and does not have a sufficient track record for BBB to rate it.”

• BBB search: 7 BRD Pest Solutions profilesView

  Recorded: “Showing: 7 results for BRD Pest Solutions near USA”

Door-to-door sales: Yes

Door-to-door is the main residential sales channel in the evidence: an Indeed review by a Houston ‘Direct Sales Representative’ describes D2D selling, and dozens of BBB complaints and reviews on the Orem headquarters, Lewisville and Harrah files describe salespeople at the door (often on electric scooters, signing customers on an iPad or phone). The company’s own site does not mention door-to-door sales; it sells online at signup.brdpestsolutions.com (‘No home visit. No sales call.’) and through an inside-sales team (plaibook case study). One Lewisville BBB reviewer says the company had not registered as a solicitor in her city; that is a customer’s account and no permit record was found. A Stillwater, Oklahoma Facebook commenter notes the city requires a peddler’s permit; no BRD permit record was checked.

• “I worked 40-50 hour weeks selling pest control in D2D sales and it was not an easy job but no sales job is.”

  indeed.com · retrieved October 27, 2026⁹

  Indeed review, Direct Sales Representative, Houston, Texas, August 13, 2025

• “On approximately March 2026, a door-to-door sales representative from REMOVEDsolicited services at my home.”

  bbb.org · retrieved October 27, 2026¹⁰

  BBB headquarters profile complaint dated September 23, 2026

• “In August, 2025 a well dressed young man on an electric scooter came to our door selling pest control services through BRD Pest Solutions.”

  bbb.org · retrieved October 27, 2026¹¹

  BBB Lewisville, Texas profile complaint dated October 27, 2025

• “On 7/15/25 a salesman came to my door wanting me to switch to BRD pest control from my current company.”

  bbb.org · retrieved October 27, 2026¹²

  BBB Harrah, Oklahoma profile complaint dated December 18, 2025

• “Has anyone ever used brd pest solutions just had a guy come to my house on a scooter asking me if I was interested in them coming to spray my yard”

  facebook.com · retrieved October 27, 2026¹³

  Stillwater, Oklahoma community Facebook group post, April 29, 2025

• “BRD Pest Control is back canvassing the south side...trying to sell one time pest spraying at discounted rates.”

  facebook.com · retrieved October 27, 2026¹⁴

  Canyon Lake, Texas community Facebook group post, July 17, 2025

• “Fun place to work and grow Sales Representative Selma, TX”

  indeed.com · retrieved October 27, 2026⁹

  Indeed review, Sales Representative, Selma, Texas, February 14, 2024

Contract terms and pricing

• Company FAQ: customers can cancel or change a protection plan; no term, renewal, fee or cancellation method is stated.¹⁵

  “Can I cancel or change my plan? Yes. Our plans are built around your needs, and you can adjust frequency or coverage as your situation changes. If you are ever not satisfied, our guarantee has you covered.”

• Company FAQ: money-back guarantee; “never locked into a service that is not working for you”.¹⁵

  “If you are still not satisfied, our money-back guarantee means you are never locked into a service that is not working for you.”

• Online checkout offers a quarterly general pest plan billed monthly (Pest Advantage), mosquito service billed per visit, and a bundle billed monthly. The agreement shown at the “Schedule & Sign” step was not read (it needs an address).¹⁶

  “Pest Advantage - Quarterly Service BILLED MONTHLY”

• Website Terms of Service cover website use and SMS only (Utah law, liability capped at the amount paid); they are not the residential service agreement and contain no term, renewal, cancellation or arbitration clause.⁵

  “BRD Pest Solutions’ liability is capped at the amount paid for the specific service involved.”

• Reported minimum term: 12 months (many first-hand BBB complaints on the HQ, Lewisville and Harrah files; e.g. “mandatory 12-month contract”).¹⁰

  “He completely omitted and failed to disclose that he was signing me up for a mandatory 12-month contract.”

  Scored: Sales and contract fairness (−1)

• Reported early-cancellation charge: 80% of the remaining contract (first-hand reports on all three West BBB files; amounts reported $180-$800+).¹⁷

  “they informed me I'm contractually responsible for 80% of the remaining 9 months' bill ($432).”

  Scored: Sales and contract fairness (−3)

• Reported contract terms (read by a complainant from the service agreement she requested): written cancellation 30 days before, the contract continues after the term if not canceled, and 80% of remaining services is due on early cancellation. Consumer report, not a company statement.¹⁸

  “Now we are required to submit cancellation in writing 30 days prior to cancelling a contract that will continue indefinitely beyond March 2025 if not cancelled.”

• Reported cancellation channel: written or emailed cancellations were redirected to a phone call with an account manager (two independent first-hand reports).¹⁸

  “My contract said I have to cancel by email. I sent an email on May 17th. I got a reply saying I have to call in so I called in.”

  Scored: Sales and contract fairness (−0.5)

• Reported sales offer: a discounted first service ($49-$75 reported) presented as one-time or cancel-anytime, followed by a 12-month agreement.¹⁹

  “I was told it was a one time service to try them out for $50.00.”

• Reported contract buyout of $431.96 (Harrah, Oklahoma).¹²

  “$431.96 was the buyout amount”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · Utah and Texas (headquarters file) · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB headquarters profile (Orem, Utah; covers the Jarrell and Selma, Texas branches): 157 complaints in the last 3 years, 30 in the last 12 months; rated F for failing to respond to 143 complaints and 4 unresolved. Every complaint on the four displayed pages is ‘Unanswered’ except one 2023 complaint the business answered (customer rejected the reply).^{3, 10}

• October 27, 2026 · Texas · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB Lewisville, Texas profile: 23 complaints in 3 years (5 in 12 months), F rating for failing to respond to all 23.^{8, 11}

• October 27, 2026 · Oklahoma · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB Harrah, Oklahoma profile: 10 complaints in 3 years (2 in 12 months), F rating for failing to respond to 9.^{12, 39}

• October 27, 2026 · Oklahoma courts · Search resultN/A

  Oklahoma State Courts Network party search for “BRD Pest” across all counties and the appellate courts: no records (Oklahoma and Tulsa counties included).⁵⁴

• October 27, 2026 · federal and state appellate opinions · Search resultN/A

  CourtListener opinion search for “BRD Pest”: no results.⁵⁵

• October 27, 2026 · Utah · Search resultN/A

  Utah Attorney General site search for “BRD”: no results.⁵⁶

• September 18, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementScored: Licensing and compliance (−0.5)

  TDA Structural Pest Control enforcement report: case 00049339 against BRD PEST SOLUTIONS (license 0932817, Williamson County / Jarrell office) — violation “OPERATING WITHOUT A LICENSE”, agency action ADMINISTRATIVE PENALTY, $1,000.00, date final 09/18/2026. The same case also carries five warnings dated 08/17/2026 (entry [4]).⁵³

• August 20, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementN/A

  TDA enforcement report: case 00049348 (license 0951617, Harris County / Spring office): “OTHER” and “FAILURE TO COMPLY WITH TRAINING OR SUPERVISION REQUIREMENTS”, both WARNING, no penalty, final 08/20/2026.⁵³

• August 17, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementN/A

  TDA enforcement report: case 00049339 (license 0932817, Jarrell office) warnings final 08/17/2026: “MISSING TPCL NUMBERS ON VEHICLE”, “OTHER” (two rows), “FAILURE TO COMPLY WITH TRAINING OR SUPERVISION REQUIREMENTS” and “FAILURE TO TIMELY REGISTER EMPLOYEES”; no penalty on these rows (the case’s $1,000 penalty is entry [0]).⁵³

• June 5, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementN/A

  TDA enforcement report: case 00049235 (license 0925759, Denton County / Lewisville office): “FAILURE TO COMPLY WITH TRAINING OR SUPERVISION REQUIREMENTS” and “TERMITE DISCLOSURE DOCUMENT VIOLATIONS”, both WARNING, no penalty, final 06/05/2026.⁵³

• April 23, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementN/A

  TDA enforcement report: case 00048950 (license 0901639, Selma office), violation “OTHER”, WARNING, no penalty, final 04/23/2026.⁵³

• January 6, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementN/A

  TDA enforcement report: case 00048807 (license 0901639, Comal County / Selma office), violation “OTHER”, WARNING, no penalty, final 01/06/2026.⁵³

• February 21, 2025 · Texas (Secretary of State / Comptroller) · RegistrationScored: Licensing and compliance (−0.5)

  Texas: BRD Pest Solutions LLC (SOS 0805035745, formed 4/27/2023 at the Selma office) had its existence forfeited for franchise tax on 21 Feb 2025; the Comptroller shows the right to transact business “FRANCHISE TAX INVOLUNTARILY ENDED” and SOS status INACTIVE. Not reinstated as of October 27, 2026. TDA licenses remain current under the name BRD PEST SOLUTIONS, and the Utah LLC holds an active Texas tax account.^{48, 49}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Operates in five states: Georgia, Maryland, Oklahoma, Texas and Utah¹

• Office outside the covered states: Alpharetta, Georgia (Atlanta market)⁴

• Office outside the covered states: Glen Burnie, Maryland (Maryland market)⁴

• 7,000+ five-star reviews¹

• 10,000+ homes protected; 98% satisfaction rate⁶³

• Licensed and insured in all service states¹

• Free re-service between scheduled visits, with no cap¹⁵

• “No surprises. No upsells. No fine print.”⁶³

Mentions

Reddit hasn’t been searched for this company yet.

6 locations on file in Oklahoma (1), Texas (4), Utah (1).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 9,756 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google review text was not read, so the Google entries have no excerpts or themes.
• Service agreement not seen: the company publishes no residential contract terms; the online checkout shows the agreement only at the “Schedule & Sign” step after an address is entered, which was not done. Term, renewal, cancellation method and fee come from customer reports only; arbitration is unknown.
• Yelp blocked automated reads (403) for Orem and other BRD pages; the only Yelp rating seen (3.0, 8 reviews) is in a search snippet without a location.
• Glassdoor blocked (Cloudflare “Humans only”); only the 2-review count from a search snippet. RepVue: no BRD profile found in search.
• Reddit threads blocked by a human check; only search snippets read.
• Facebook pages and groups were read logged-out; individual Facebook recommendations were not visible.
• Utah Division of Corporations search is gated by Cloudflare Turnstile; Utah entity status is from OpenCorporates (secondary).
• Oklahoma SOS search blocked (Turnstile); the Utah LLC’s Oklahoma foreign registration could not be confirmed. The only Oklahoma “BRD PEST SOLUTIONS LLC” on OpenCorporates (inactive, Tahlequah) is not linked to the company and is not attributed.
• Texas SOS (SOSDirect) is paid; Texas entity data is from the Comptroller (free) and OpenCorporates. The Utah LLC shows no Texas SOS foreign registration (“NOT REGISTERED”); whether one is required for its Texas activity was not assessed and is not scored.
• TDA license county for the Selma office is Comal; the office address (17170 Jordan Rd, Selma) was not matched to a county, and TDA reports have no addresses.
• UDAF enforcement history is not published online (GRAMA request needed); ODAFF publishes no pesticide enforcement list (Open Records request needed). Neither was requested.
• Texas AG site search returned 404; no Texas, Utah or Oklahoma AG action naming BRD was found by web search. AG complaint counts are not published in Texas, Utah or Oklahoma.
• OSHA establishment search results are behind a human check; workplace-safety records not checked.
• Utah (Xchange) and Texas (re:SearchTX) state court records need accounts or fees; not searched. Oklahoma OSCN and CourtListener found nothing.
• City solicitor/peddler permit records (Stillwater, Oklahoma and others) were not checked; one Lewisville BBB reviewer says the company was not registered as a solicitor in her city (unverified).
• Local TV/newspaper coverage: none found by search.
• BBB: the Orem headquarters file’s branch list names only Jarrell and Selma, Texas; no BBB file was found for the Glen Burnie, Maryland office, and whether Maryland or Georgia customers file on the headquarters profile cannot be confirmed. Lewisville complaint pages 2-3 and headquarters review pages 2-3 and 6-8 were captured but only scanned for no-soliciting and after-8-pm reports. BBB’s branch list for the headquarters file was read live and lists exactly 3 locations. All 38 complaints displayed on the 4 headquarters complaint pages were re-read live: the only stated locations are Tooele, Utah (11/10/2025) and ‘Morgan City’ with a City Manager (10/27/2025, Morgan, Utah’s municipal name); none names Georgia, Maryland or any office outside Texas, Utah and Oklahoma. The other 119 of the 157 complaints are not displayed, so out-of-region complaints on the file cannot be ruled out entirely.
• New Mexico and other covered states: the company lists no office in any covered state besides Texas, Utah and Oklahoma.

Open questions

• BBB headquarters file: 119 of its 157 complaints are not displayed, and the Glen Burnie, Maryland office has no BBB file, so Maryland complaints on the headquarters file cannot be excluded entirely.
• A ‘multi-state within the region’ tag would be needed to include it.
• Texas State Score complaint record uses only the Lewisville and Spring files (23 complaints over their 3,437 reviews). The Jarrell and Selma complaints sit on the multi-state headquarters file and cannot be separated, so the Texas state complaint record reads better than the company-wide complaint record.
• Texas (re:SearchTX) and Utah (Xchange) courts were not searched (accounts or fees).