How do I cancel Moxie Pest Control, and is there a cancellation fee?

What the record says about canceling Moxie Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Standard agreement: initial term of 12 months, then service continues (auto-renews) after the initial term until terminated; pricing may increase on 30 days’ notice before a renewal term.³

  “Unless otherwise stated, this Agreement shall be for an initial period of 12 months. Upon conclusion of the initial 12-month term, Moxie will continue the services in accordance with the applicable terms and conditions of this Agreement unless this Agreement is terminated in accordance with Section 11.”

• Published early-termination fee: 80% of the remaining service charges for a cancellation before the end of the initial 12-month term.³

  “an early termination fee equal to 80% of all service charges that would be due to Moxie if not for such termination.”

• Mandatory individual arbitration (AAA, Dallas County, Texas) and a class-action waiver; prevailing party recovers arbitration costs and attorneys’ fees.³

  “Customer agrees to not participate in, and expressly waives any rights to participate in, any class action brought against Moxie. In the event of any dispute between Customer and Moxie (or any of its affiliates) arising out of, relating to or in connection with this Agreement, such dispute shall be resolved exclusively by arbitration”

• Service page: all plans run 12 months; initial treatment plus 4–6 visits a year; free re-treatment between visits (“service guarantee”).¹²

  “All plans provide 12 months of coverage:”

• The website Terms of Use (dated Feb 6, 2023) separately require arbitration and a class waiver for disputes about the websites/apps and say service orders are governed by the signed customer agreement.¹³

  “Once you sign a customer agreement, that agreement will contain the only terms, conditions and rights you have in relation to any order or service request.”

• Customer cancellation is through the online customer portal (not phone-only). A termination received after a renewal term starts takes effect only at the end of that subsequent term.³

  “You may terminate this Agreement, by visiting our website and logging into your online portal at moxie.pestportals.com/landing/index.”

• Utah (St. George) company BBB reply, 06/25/2026: that customer’s signed agreement set a $190 early-cancellation fee; Moxie said it had charged $289 in error and refunded the fee.⁹

  “While the signed service agreement includes the one-year commitment and states that early cancellation is subject to a $190 cancellation fee”

• Oklahoma company BBB reply, 10/22/2025: a $220 “early cancellation reimbursement” in the service agreement (salesperson had quoted $177).¹⁴

  “There are discrepancies in the notes between the $179 and $220 early cancellation reimbursement”

• Arkansas company BBB reply, 07/09/2025: cancellation after the 3-day right and before 12 months costs 80% of the remaining service balance (Section 11-C).¹⁰

  “they are responsible for 80% of the remaining service balance.”

• Oklahoma company BBB reply, 09/22/2025: the initial service is heavily discounted with a 1-year sign-up ($359 discounted to $59); the discount is recharged if the customer cancels the year, including inside the 3-day window once service has started.¹⁴

  “The full amount of the agreed-upon and rendered service was $359, discounted to $59 upon signing up for the year of service.”

• An Indiana customer (HQ BBB profile, 10/01/2026, outside the West) quoted their own agreement’s termination clause as a flat $299 fee, so the fee clause differs between agreements.¹⁵

  “hereunder plus an early termination fee equal to $299.00.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Moxie Pest Control’s score on this factor: 3.0 out of 10.

• 12-month minimum term^{3, 12}

  Counted in the score: −1

• Early-cancellation fee $190^{3, 9, 10, 14}

  Counted in the score: −2

• Auto-renews³

  Counted in the score: −0.5

• Mandatory arbitration / class-action waiver³

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (4 documented)^{10, 14, 48, 50}

  Counted in the score: −2

• Customer accounts of reps ignoring no-soliciting signs or knocking late (7 documented)^{14, 37, 39, 40}

  Counted in the score: −1

Related

• Rankings by state
• How we review companies