Bucksworth Home Services Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: One BBB file: the headquarters profile in Apache Junction (BBB, Mountain West & Pacific Southwest), which “includes complaints for Bucksworth Home Services’s headquarters and its corporate-owned locations”. The Tucson profile (BBB Serving Southern Arizona, file opened 6/1/2026) links to “View Headquarters” and shows the same totals (4 in 3 years, 1 in 12 months), so it is the same file. Both offices are in Arizona. BBB search “Bucksworth” (USA) returned these two plus three unrelated businesses in California and Massachusetts.

Scored: Complaint record

Complaint themes

• Billing errors and mid-agreement price increases
• Missed scheduled services
• $150 early-cancellation fee charged

BBB profiles

• Main profile · NRView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No evidence of door-to-door selling found: no summer-sales recruiting, no solicitor permits, no reviews or complaints describing reps at the door (Google listings read October 28, 2026, BBB complaints, Facebook, Thumbtack). The company says the founders were “recruited to run a pest control office in the summer of 2011” (about page), which does not itself say the office sold door to door. Status left “unknown” (badge: N/A).

• “Door Hanger / Flyer”

  getyourbucksworth.com · retrieved October 28, 2026⁶

  One of the “How did you hear about us?” options on the service-request form, alongside “Saw Our Truck” and “Nextdoor”. Door hangers are leaflets, not door-to-door selling.

• “Sales Inspector - Pest Control Division”

  glassdoor.com · retrieved October 28, 2026⁷

  Glassdoor job search lists Bucksworth sales jobs (“Sales Representative”, Mesa, Arizona, “$85K - $150K (Employer provided)”; “Sales Inspector - Pest Control Division”, Tucson, Arizona, “$55K - $250K (Employer provided)”). The listing text does not say whether sales are door to door. The full Sales Inspector posting on career.com returned a human check to an automated browser; a text fetch summary of it described networking, cold calling and telephone prospecting, with no mention of door-to-door, and is not cited as evidence.

• “the sales representative was thorough when explaining my options”

  thumbtack.com · retrieved October 28, 2026⁸

  Thumbtack review (Meagan H., Oct 23, 2023); does not say how the sale was made.

Contract terms and pricing

• Termite add-on to a pest plan: $29/mo; new-construction pre-treat homes: pest control + termite warranty bundle $49/mo. Bundling waives termite renewal fees “for life”.⁹

  “Add termite protection to any pest plan for just $29/mo — or $49/mo for new construction pre-treat homes.”

• Early-cancellation fee of $150. A customer who canceled a bi-monthly plan (BBB complaint dated 02/15/2024) quotes the contract: “My contract does state a $150 cancellation fee will be due for early cancellation.” The company’s own BBB response (06/14/2024) confirms the fee: “Customer has been issued a check to refund the cancellation fee ($150).”^{10, 11}

  “Customer has been issued a check to refund the cancellation fee ($150).”

  Scored: Sales and contract fairness (−1)

  Company-stated through its own BBB reply. The agreement itself is not published; the complainant refers to a signed contract, so its renewal, cancellation-channel and dispute terms are unknown.

• No service agreement, terms of service, cancellation policy or arbitration clause is published: the footer “Terms” link (/terms/) and the “Careers” link redirect to the About page, and the site map lists no terms page. A “100% Money Back Guarantee” is advertised with “*Terms and conditions apply”, but those terms are not published.^{12, 13, 14}

  “ABOUT BUCKSWORTH HOME SERVICES”

• Pest plans are sold as monthly and bi-monthly recurring plans; the company advertises “affordable monthly rates” without published prices.^{3, 15}

  “Monthly and bi-monthly plans with same-day emergency service.”

• New-construction termite pre-treatment warranty: minimum 3-year retreatment guarantee (citing Arizona rule R3-8-309), kept active after that by an annual renewal fee and annual inspection; must be registered/transferred to the homeowner.⁹

  “Under Arizona law (R3-8-309), this treatment comes with a minimum 3-year retreatment guarantee.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · Complaint summaryN/A

  AZDA adjudicated-complaint records for license 9613: the 3-year complaint panel and the 5-year complaint search (which excludes complaints under investigation) each list one case, 101207, adjudicated 02/09/2026. No other adjudicated complaints.^{35, 36}

• October 28, 2026 · BBB · Complaint summaryScored: Complaint record

  BBB headquarters file (Apache Junction; BBB Mountain West & Pacific Southwest): 4 complaints in the last 3 years, 1 in the last 12 months. Two are published: a 02/01/2026 billing complaint (a $71.05 charge instead of the agreed $41.05; told it was an error plus a $5/month price increase mid-agreement; status Resolved) and a 02/15/2024 complaint (bi-monthly service not scheduled in December and January; customer canceled and was charged the $150 early-cancellation fee; status Answered, the company refunded the fee and said its previous scheduling software had failed to schedule all customers). The other two are not published.^{10, 11}

• March 26, 2026 · Arizona Registrar of Contractors · Complaint summaryN/A

  Arizona Registrar of Contractors: one complaint case, 2026-00968, against HVAC license ROC 343925, outcome “Resolved”, closed March 26, 2026 (listed under “Resolved / Settled Cases”; 0 disciplined cases, 0 open cases). Details need a public-records request. Not a pest-control matter.⁵

• February 9, 2026 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · EnforcementScored: Licensing and compliance (−0.5)

  Arizona Department of Agriculture, Office of Pest Management citation and order, case 101207, against Bucksworth Services, LLC (business license 9613). OPM inspections from January 2025 found the company had not filed Termite Action Report Forms (TARFs) for new-construction termite treatments; records later obtained from its software provider listed 1,627 pretreatments, new-construction and final-grade treatments (March 2024 to January 2025) with none filed. The owner said he had hired an employee for the filings and had software problems. A Corrective Work Order (10/06/2025, due 11/03/2025) was not complied with: by 01/06/2026 only 162 had been submitted. Violations: (1) failing to submit 1,627 TARFs within 30 days (A.R.S. 3-3631(A), A.A.C. R3-9-501(D)(3)(c)); (2) failing to comply with a Corrective Work Order (A.R.S. 3-3624(B)(1)). Order: file all overdue TARFs within 30 days; 6-month probation (03/01/2026 to 08/31/2026) with weekly address reporting and two TARF audits for Violation 1; $300 civil penalty for Violation 2. Failure to comply would suspend the business license. The order became final if no hearing was requested within 30 days; the complaint search lists it as adjudicated 02/09/2026.^{34, 35}

  The order is a scanned 4-page PDF with no text layer. Inspectors’ and the owner’s names are replaced with [name] in the transcription. Records-handling violation (termite treatment reporting), not a finding about treatment quality or consumer sales.

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded 2013; “12+ years in Arizona”; family-owned and “Mom approved”³⁸

• Serves 35 cities across the Phoenix (26) and Tucson (9) metros; two branches with separate dispatch: Phoenix (480) 422-8388 and Tucson (520) 284-9930³

• “2,360+ Five-Star Reviews”³⁸

• Badges “BBB ACCREDITED”, “NPMA MEMBER”, “GOOGLE GUARANTEED”. BBB shows the business is NOT accredited; NPMA membership and Google Guaranteed status were not verified.^{4, 38}

• First branch opened in Atlanta, Georgia in 2012 (outside the 24 covered states; no current Georgia operation found)³⁸

• “Arizona ROC #343924 and AG License #9613 are active and in good standing.” The ROC has no license 343924, and the company’s ROC licenses 343718 and 343925 are Suspended.³²

• “Every Bucksworth pest technician holds an active Arizona pest management license”¹⁵

• “100% Money Back Guarantee *Terms and conditions apply”; satisfaction guarantee on every job¹⁴

• Tucson branch has its own dispatch center³⁹

Mentions

• GuildQuality · Directory · Date not shown · Neutral toneRead

  Bucksworth Home Services

  Directory profile with the Apache Junction address and a company description; no reviews of this company.

  “At Bucksworth Home Services, we offer pest control and weed control options for commercial and residential services.”

• Thumbtack · Directory · Date not shown · Positive toneRead

  Bucksworth Home Services (Thumbtack)

  Thumbtack profile listing 5 employees and 13 years in business, with two reviews (4.5).

  “We founded Bucksworth in 2013 because we know how important protecting your family and home is against pests”

• Glassdoor · Other · Date not shown · Neutral toneRead

  Bucksworth jobs on Glassdoor

  Job listings for sales representatives/inspectors (Mesa and Tucson), pest technicians and an HVAC warranty technician (Queen Creek).

  “Pest Control Technician - Experienced Queen Creek, AZ $33K - $46K (Employer provided)”

Reddit hasn’t been searched for this company yet.

2 locations on file in Arizona (2).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 2,397 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 11 independent websites cited (25 or more earns a point).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Contract terms: no service agreement, minimum term, auto-renewal, cancellation method or arbitration terms are published (the /terms/ link redirects to the About page). The $150 early-cancellation fee comes from a BBB complaint and the company’s reply; the money-back guarantee “terms and conditions” are unpublished.
• AZDA license 9613 shows no registered branch office, though the company runs a Tucson branch; whether the Tucson office needs its own branch registration was not confirmed (not deducted).
• Arizona Corporation Commission registry not checked (image CAPTCHA); OpenCorporates returned a browser check. Entity type and 10/29/2018 incorporation come from BBB only.
• Advertised ROC #343924 not found in the ROC search; whether it is a typo for 343925 is unknown. ROC complaint 2026-00968 details need a public-records request.
• Arizona state courts (Public Access, verification words), CourtListener (human check) and the OSHA establishment search are not searchable; the Arizona AG site search did not load (ERR_SOCKET_NOT_CONNECTED). Arizona AG complaints are confidential. web search found no lawsuit, settlement, class action or AG action naming Bucksworth.
• Yelp business page returned 403 and no Yelp rating was seen even in search snippets; a lead-finder site cited by web search mentions “Yelp 4.5 (8)” (not page evidence, not recorded). Porch profile redirected to a generic page; HomeGuide (a “Bucksworth Services, LLC” Mesa listing with no reviews) did not load. No Angi, HomeAdvisor or Trustpilot profile found.
• Indeed blocked (Cloudflare); Glassdoor shows 0 reviews; no RepVue or Comparably profile found. Workplace not scorable.
• Google Maps showed only the first few reviews logged out; star values per review are not in the text capture.
• Door-to-door: no evidence found either way; the career.com Sales Inspector posting returned a human check to an automated browser (a text fetch summary mentioned cold calling and telephone prospecting, not door-to-door). Reddit and local news: web search found no mentions.
• NPMA membership and Google Guaranteed badges not verified on the issuers’ sites; BBB accreditation badge contradicted by BBB.
• Georgia (Atlanta, 2012) history not researched: outside the 24 covered states.
• No lawsuit, AG action, settlement or other ROC record found. Arizona Corporation Commission, state courts, CourtListener and OSHA still not checked (CAPTCHA/human checks).

Open questions

• Licensing and compliance advertised-license row: applied to the advertised ROC #343924 (-1) because the row carries no pesticide qualifier.
• The order also imposed a 6-month probation.
• Whether the Tucson office needs its own AZDA branch registration (license shows no branch office) is unconfirmed.
• The site’s ‘BBB ACCREDITED’ badge is contradicted by BBB; NPMA and Google Guaranteed badges unverified.