How do I cancel Kindred Pest Control, and is there a cancellation fee?

What the record says about canceling Kindred Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company quoting its service agreement in a BBB complaint response (09/13/2024): the agreement runs a minimum of 12 months, and canceling after the initial service but before completion requires reimbursing the discount on the initial service.¹³

  “This service agreement shall be continued for a minimum period of twelve (12) months according to the dates and pricing listed above. If for any reason, at any time, the contract is cancelled before its completion, and after the initial service has been performed, the customer agrees to reimburse any discounts received”

• Company BBB response (12/17/2025): the agreement has a 12-month minimum; early cancellation after the initial service triggers reimbursement of the initial-service discount, which the company describes as ‘not a penalty’.¹⁴

  “The agreement remains in effect for a minimum period of 12 months and provides that, if the customer cancels after the initial service has been performed but before the minimum term is completed, the customer will reimburse any discounts applied to the initial service.”

• Company BBB response (07/24/2026): on a monthly plan ($60 per service, 12 services), canceling before the 12-month term triggers a one-time $189 ‘Reimbursement Fee’.¹⁴

  “a one-time Reimbursement Fee of $189 applies. This fee recovers the value of that initial promotional discount.”

• Company BBB response (05/19/2026): $190 charged on premature cancellation as the difference between the promotional and full initial-service price.¹⁴

  “this charge of $190.00 has been processed accordingly.”

• Company BBB response (05/19/2025): $248 ‘reimbursement fee’ applied on cancellation the day after sign-up; the company says it is ‘not a cancellation fee’.⁸

  “Please note that this is not a cancellation fee but a reimbursement fee of the initial discount given at the beginning of the service, which in your case is 248$.”

• Company BBB response (08/15/2025): a $230 fee applies when an account is canceled before the services in the signed agreement are completed; the customer was offered a transfer of the agreement to a friend or relative instead.¹⁴

  “a fee of $230 would be applicable.”

• Company BBB response (01/30/2026): canceling before the 12-month minimum requires reimbursing the $229 initial discount.¹⁴

  “reimburse the $229.00 initial discount received at the time of signing.”

• Company BBB response (09/15/2026): a $298 discount brought the initial service to $1.08; the agreement requires reimbursing it on cancellation before the 12-month term ends.¹⁴

  “she signed a 12-month service agreement in which she received a $298.00 discount on her initial service, bringing its cost to $1.08. The agreement states that if the service is canceled before the 12-month term ends, the customer agrees to reimburse that discount.”

• Company BBB response (10/15/2025): a $15 late fee after 30 days overdue, and a $349 reversal of the initial discount on early cancellation (total balance $523.81).¹⁴

  “a $15 late fee was added because the balance was overdue by more than 30 days.”

• Company BBB response (08/08/2025): the company accepts cancellation requests sent by email; it acknowledged it should have processed an emailed request immediately.¹⁴

  “we received an email with a cancellation request on 5/29, and we understand we should have acknowledged and processed your request immediately.”

• Company BBB response (07/28/2025): after the customer canceled two accounts early (an In2Care mosquito plan and a mosquito-plus-pest-control plan for a second house), the company billed $100 per account as the rest of the standard price of the discounted initial service, which it says is ‘not a cancellation fee or a penalty’.⁸

  “Regarding the outstanding balance of $100 on each account, we want to clarify that this is not a cancellation fee or a penalty.”

• Not found: no public terms of service, service agreement or FAQ on kindredpest.com; auto-renewal and arbitration terms are not published. One complainant (07/27/2026) asked for confirmation the contract ‘will not renew/continue’ after a completed 12-month term, and the company replied that a cancellation request had been submitted; this implies continuation but is not an explicit company statement.¹⁴

  “A cancellation request has also been submitted, and an account manager will be reaching out to the customer directly to confirm it.”

• Further company-stated early-cancellation (initial-discount reimbursement) amounts in BBB replies: $160 (10/16/2024 reply), $179 (04/15/2025 reply) and $180 (07/25/2025 reply).⁸

  “a cancellation fee of $179 would be applicable.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Kindred Pest Control’s score on this factor: 5.0 out of 10.

• 12-month minimum term^{13, 14}

  Counted in the score: −1

• Early-cancellation fee $100^{8, 14}

  Counted in the score: −1

• Customer accounts of terms misstated at the sale (6 documented)^{14, 20}

  Counted in the score: −2

• Customer accounts of reps ignoring no-soliciting signs or knocking late (5 documented)^{9, 13, 21}

  Counted in the score: −1

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