Polaris Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Scored: Complaint record, Sales and contract fairness (−1)

Complaint themes

• Cancellation only by phone with account verification; emailed and written requests not processed
• Billing or service visits continuing after cancellation requests
• $279 early termination fee
• Missed or late appointments
• Door-to-door sales pressure; terms explained after card details taken

BBB profiles

• Main profile · AView

• Polaris Pest Control (current; Albuquerque, New Mexico) · A · accredited · 11 complaints in 3 yearsView

• Greenline Pest Solutions (former Greenway Albuquerque file; out of business) · Not Rated (out of business) · not accredited · 0 complaints in 3 yearsView

  Same phone (505) 278-8899 as the current file; website callgreenwaypest.com (now redirects to polarispestcontrol.com). Sole proprietorship per BBB.

Door-to-door sales: Yes

Door-to-door confirmed for the New Mexico business under the current operator: five first-hand BBB complaints on the current Polaris (formerly Greenway) BBB file, dated 07/2024 to 11/2025, describe salesmen at the door. No door-to-door evidence was found for El Paso. The homepage testimonial carousel includes a review praising “a door to door salesman”, but the same carousel shows reviews naming Ninefold Pest, so it was not used (gaps). No recruiting site or summer-sales job post for Polaris was found.

Contract terms and pricing

• Published service terms (“AGREEMENT’S TERMS AND CONDITIONS”, incorporated into the customer agreement with the “Customer Welcome Form”): after the initial term the agreement renews automatically; canceling before the end of the initial term costs 60% of the remaining balance of the initial term; prices may rise after the initial term.¹⁸

  “After the initial term of service (see Customer Welcome Form), this Agreement is automatically renewable on a regular basis, conforming to the original interval specified in the Customer Welcome Form.”

  Scored: Sales and contract fairness (−2, −0.5)

• Published service terms: binding AAA arbitration of any dispute, jury-trial waiver and class/collective-action waiver.¹⁸

  “shall be resolved exclusively by and through binding arbitration pursuant to the applicable rules and procedures of the American Arbitration Association.”

  Scored: Sales and contract fairness (−0.5)

• Published service terms: general pest service is one service every three months plus re-treatments; the length of the initial term is set in the Customer Welcome Form (not published); three-business-day right to cancel; the terms cover general pest only (termite and other services are separate contracts). The page is headed “Website Terms & Conditions” but its text is the service agreement’s terms (“as incorporated into the Agreement with Customer”).¹⁸

  “consisting of one service every three months and additional service treatments as deemed necessary by POLARIS”

• Company BBB reply (07/14/2025, signed “Greenway Office Manager”): the signed agreement includes a $279 early termination fee.¹⁷

  “This agreement includes an early termination fee of $279, which covers the costs associated with ending the service before the contract term is completed.”

  Scored: Sales and contract fairness (−2)

• Company BBB reply (11/18/2024): balance breakdown includes an “Early Termination Additional Charge” of $279.00 after the agreement was ended early.¹⁷

  “8/26/2024 Early Termination Additional Charge: $279.00”

  Scored: Sales and contract fairness (−2)

• Company BBB reply (01/22/2026): any request to close an account requires the customer to call the office and verify account information; emailed cancellation requests were not processed.¹⁷

  “For security and accuracy, any account change or request to close an account requires the customer to call our office and verify account information.”

  Scored: Sales and contract fairness (−0.5)

• Company BBB replies (09/17/2026 and 10/08/2026): cancellations require speaking with the account holder directly and an additional conversation; the customer was asked to call back.¹⁷

  “When a customer requests to cancel their service, our process requires us to speak with the account holder and complete an additional conversation with another”

  Scored: Sales and contract fairness (−0.5)

• Customer report (BBB, 01/19/2026): completed a 2-year contract in 10/2025, sent written notices and 5-7 emails to cancel, and was still scheduled and billed.¹⁷

  “I had completed a 2 year contract in 10/25. I sent 2 written notices that I no longer required service.”

  Scored: Sales and contract fairness (−3)

• Customer report (BBB rejection, 08/14/2025): the salesman said at the end of the presentation that canceling before 2 years would cost a fee of “like $400”.¹⁷

  “they then add the threat at the end of the presentation that should you try to cancel before 2 YEARS have passed of paying them they'll charge you some astronomical fee of like $400.”

  Scored: Sales and contract fairness (−3)

• Prices seen in BBB replies: initial service $119.27 and monthly charge $59.63 (2025); a general pest plan reduced “from $70 to $55 per month” (2025); monthly bill $59.26 (2024). Service is quarterly but billed monthly (customer report, 08/14/2025).¹⁷

  “the initial service fee of $119.27 won’t be refunded, as it covered a full home service completed on June 9th.”

• Customer report (BBB, 07/09/2024): the signed agreement said canceling would cost $279.¹⁶

  “She signed their agreement that said if we cancelled, we owe $279.”

  Scored: Sales and contract fairness (−2)

• Customer report (BBB rejection of the company’s reply, 08/14/2025): says the salesman quoted “$50 a month” and mentioned no contract until after he had her card; billed $59.63 a month plus a $119.27 initial service. No added scope is described.¹⁷

  “I was initially told the service would cost $50 a month, which I thought was as needed, no contract was mentioned until after the salesman had my card.”

  Scored: Sales and contract fairness (−1)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Serving New Mexico and Southwest Colorado · Complaint summaryScored: Complaint record

  BBB (Albuquerque file of Polaris Pest Control, formerly Greenway): 11 complaints in 3 years, 3 in the last 12 months; all 11 displayed complaints show a business response (Answered or Resolved). Themes: cancellation requests not honored unless made by phone, billing after cancellation, $279 early termination fee, missed appointments, door-to-door sales pressure.¹⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation, BBB Serving New Mexico and Southwest Colorado, 2025³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Over 7,000 homes and businesses served.¹⁵

• Serving since 2009; “over a decade” in New Mexico, “from Albuquerque to El Paso”.¹⁵

• Service-area page lists Texas, New Mexico and Arizona. No Arizona office, listing or license for this brand was found; Arizona is recorded here only.³⁶

• Free re-treatment if pests are still present after 2-3 weeks.⁴

• On-staff entomologists.⁴

• Both Google listings carry the owner-set attribute “Identifies as veteran-owned”.¹⁹

• Website review badge: “4.7 Stars From 3,935+ Reviews” (the Albuquerque Google rating).¹⁵

Mentions

• r/mildlyinfuriating · Reddit · Date not shown · Negative toneRead

  Pest Control Threats

  A Reddit thread about threatening pest-control messages; a commenter says the same manager ran Greenway (New Mexico) and Evergreen (Virginia) and warns against both. Pre-Polaris era (the thread id dates from 2022); snippet only.

  “In New Mexico, he's the manager of Greenway pest solutions, in Virginia he's the manager of Evergreen pest solutions. Don't use these”

• PCT (Pest Control Technology) · Trade press · June 2022 · Neutral toneRead

  Seeing Green

  Profile of Evergreen Pest Solutions: lists New Mexico among its locations and says it trades as Greenline or Greenway where another Evergreen exists. Background for the Albuquerque Greenway before Polaris.

  “In addition to its Utah headquarters, Evergreen has locations in Virginia, South Carolina, Alabama, New Mexico, Colorado, Utah and Idaho.”

• Greater Albuquerque Association of Realtors (GAAR) · Directory · Date not shown · Neutral toneRead

  Affiliate Directory: Pest Control / Inspection

  Greenway Pest Solutions is a listed GAAR affiliate member, linking to polarispestcontrol.com.

  “Since 2009, Greenway Pest Solutions has provided trusted, eco-friendly pest control to protect homes and families.”

• Facebook (Polaris Pest Control New Mexico page) · Other · Date not shown · Neutral toneRead

  We're proud to reintroduce ourselves as Polaris Pest Control

  The company’s rebrand announcement from Greenway Pest Solutions to Polaris Pest Control. Snippet only (Facebook not fetched).

  “We're proud to reintroduce ourselves as Polaris Pest Control — the next chapter of our story. Formerly Greenway Pest Solutions, we're”

• LinkedIn · Other · Date not shown · Neutral toneRead

  Polaris Pest Control (LinkedIn company page)

  Company page states the rebrand; 28 followers. Snippet only.

  “Polaris Pest Control | 28 followers on LinkedIn. Guiding families to safer homes. Formerly Greenway Pest Solutions, now Polaris Pest Control.”

Reddit hasn’t been searched for this company yet.

2 locations on file in New Mexico (1), Texas (1).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 5,009 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 16 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Checked live on October 28, 2026: Albuquerque 4.7 (3,931) matches.
• New Mexico pesticide licensing: not looked up (NMDA lookup terms restrict commercial use). BBB reports NMDA license 70058 (expiring 1/31/2027); not verified with the agency.
• New Mexico courts: the NM Courts Case Lookup was not used. CourtListener search returned a human-verification page. No court records checked; no lawsuits found in web searches.
• New Mexico Department of Justice (AG) site search for “Greenway Pest” returned no pest-company press release; “Polaris Pest” search timed out. No AG complaint data is published (IPRA request needed). Texas AG: no complaint dataset.
• NMDA publishes no enforcement list; New Mexico pesticide enforcement history unknown. TDA enforcement report (rolling 12 months): no rows for this company.
• OSHA establishment search not run (human check per state source guides); workplace-safety record unknown.
• Yelp (126 reviews per a search-result title; no rating seen), Glassdoor (1 review), Facebook, Nextdoor and LinkedIn pages not opened because their terms forbid automated access; recorded from search snippets only and not scored.
• Google reviews: signed-out limited view shows only ~5 reviews per listing in default order with no sort; newest/lowest-rated reviews could not be read.
• BBB service area (“View Service Area”) not readable; whether the Albuquerque file covers El Paso customers is unknown. No El Paso BBB file found.
• No Angi, HomeAdvisor, Thumbtack, Trustpilot or Porch profile with reviews was found in searches. Birdeye (4,202 reviews) and BestProsInTown are aggregators and were not used.
• Initial (minimum) term is set in the unpublished “Customer Welcome Form”; the term recorded for scoring comes from two first-hand BBB reports of a 2-year contract.
• Ownership transfer: no announcement, date or seller found for the move of the Albuquerque Greenway business from the Evergreen/Greenline family to Polaris Pest Group; dates are inferred only from the BBB file (7/9/2024) and LLC filing (11/08/2024). Whether NM SOS “GREENWAY, LLC” (record 4572297) was the earlier operator is unconfirmed (no members listed).
• Entity notes: the homepage testimonial carousel includes reviews naming “Ninefold” (and one praising a door-to-door salesman), apparently from a shared or mis-fed review widget; not used as evidence. “Polaris Pest Elimination” (Livermore, California) and “Polaris Pest Control California Inc.” (Mesa, Arizona, per a bizprofile.net snippet) are separate names not researched here.
• Mentions: no local news or trade-press coverage of Polaris Pest Control or the rebrand was found; Reddit only via one search snippet.
• Website contact page timed out (twice); the footer phone/address on other pages was used.
• BBB service area still unreadable (BBB pages timed out on repeated attempts); whether the Albuquerque file covers El Paso customers remains unknown. All 11 displayed complaints concern the Greenway/Polaris New Mexico operation; none names El Paso.
• The El Paso Google listing has 1,078-1,086 reviews although TDA first issued the El Paso license 12/01/2025 and the website presents El Paso as an expansion; the listing history was not examined (reviews may have accrued from New Mexico customers or a prior operator).
• The unpublished Customer Welcome Form (initial term) was not found on any Polaris, Greenway New Mexico or sister-brand page; the Arizona Greenway terms (greenwaypestaz.com) mention the same form but belong to a separate, unmerged entity and were not used.
• Removed at verification: the LinkedIn search snippet in the sales evidence (snippet only, individual’s profile, employer unclear).

Open questions

• Does the BBB Albuquerque file’s service area include El Paso? (not readable)
• What is the initial term in the unpublished Customer Welcome Form? Scored 24 months from two first-hand BBB reports.
• NMDA license 70058 (BBB-reported) is unverified; NMDA lookup not used (terms).
• The El Paso Google listing’s 1,078-1,086 reviews against a TDA license first issued 12/01/2025: listing history not examined.