Kindred Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Houston HQ profile (BBB of Greater Houston and South Texas, file opened 10/17/2019) covering HQ and corporate-owned locations; branch records: College Station, Texas (BBB Heart of Texas, opened 8/8/2016), Cypress, Texas, and Wixom, Michigan (BBB of Michigan, opened 3/9/2026). Branch profiles show the HQ totals. Unanswered count: every one of the 31 published complaints on pages 1-4 shows status Answered or Resolved (two Resolved: the 05/19/2025 and 07/14/2026 complaints; 29 Answered); BBB does not publish the 32nd. Several complaints’ locations are not stated; the profile has included a Michigan branch since 3/9/2026.

Scored: Complaint record, Sales and contract fairness (−2, −2, −1)

Complaint themes

• Early-cancellation ‘reimbursement fee’ of the initial-service discount
• Sales statements at the door differing from the written agreement
• 30-day follow-up visit billed as a full quarterly service
• Threats of collections or mechanic’s lien
• Incomplete or missed treatments
• Door-to-door persistence, no-soliciting signs ignored

From BBB complaints and reviews

• BBB complaint · October 14, 2025

  “The sales representative, who claimed was the owner of the business told me that it would be $50/service, and that I could cancel anytime, no cancellation fees. These prices are not what is on the contract”

  Name not shownRead on BBB

• BBB complaint · September 19, 2025

  “First the salesman who I signed up with said I would not have to pay in 3 months. The payments start sooner”

  Name not shownRead on BBB

• BBB complaint · July 14, 2026

  “When you sign up, they claim to have no cancellation fee, but they basically run a scam where they claim your first service is "discounted" and if you cancel they charge you a "reimbursement" fee.”

  Name not shownRead on BBB

• BBB complaint · August 9, 2024

  “Kindred door to door salesman ignored no salesman/soliciting sign by doorbell, then when I pointed it out to him he still ignored me and continued his pitch.”

  Name not shownRead on BBB

• BBB complaint · August 13, 2024

  “this business was doing door to door sales in our neighborhood and were very pushy , they dont respect that we have a no soliciting sign in our front door”

  Name not shownRead on BBB

• BBB complaint · March 5, 2024

  “Now our neighborhood legit said NO soliciting. I gave the nice girl a chance to talk”

  Name not shownRead on BBB

• BBB complaint · May 19, 2025

  “I was approached by a salesperson (REMOVED) knocking on my door to offer a pest control service. ... According to Texas law, I had 72 hours to cancel my service ... I was told that since the technician had already performed the service, they would bill my credit card for a $248 early termination fee”

  Name not shownRead on BBB

• BBB complaint · August 13, 2024

  “I asked them if we could have the service done only once every 3 months, because I did not want monthly charges of $139.64, they said no problem..The Kid asked me to sign the service request on his phone, it ended up being a long term agreement.”

  Name not shownRead on BBB

• BBB complaint · November 26, 2025

  “I clearly explained that I need spray for pests AND refill rat traps outside the house. Sales REMOVEDquoted a price and I signed contract. ... The contract specifically includes rats/mice, and the sales REMOVEDassured me my rat traps were covered.”

  Name not shownRead on BBB

BBB profiles

• Main profile · CView

Door-to-door sales: Yes

Door-to-door is the core sales channel: a dedicated recruiting site (kindredsales.com, ‘Kindred Sales’) advertises a summer season with housing, uncapped commission and on-the-door training; Indeed lists sales-canvasser jobs; BBB’s Pattern of Complaints alert names door-to-door tactics; many reviews and complaints describe reps at the door (Houston area since at least 2019, Bryan/College Station in 2016-2018 per TexAgs). The recruiting site says the 2026 season ran in ‘Houston + Detroit’.

• “KINDRED PEST CONTROL · SALES CAREERS”

  kindredsales.com · retrieved October 27, 2026⁵

• “26 Average doors knocked per active rep per day”

  kindredsales.com · retrieved October 27, 2026⁵

• “Houston + Detroit”

  kindredsales.com · retrieved October 27, 2026⁵

• “Entry-Level Sales Canvasser Cypress, TX $1,000 a week”

  indeed.com · retrieved October 27, 2026⁶

• “Lastly, Kindred Pest Control has engaged in door-to-door sales tactics, harassing of potential customers.”

  bbb.org · retrieved October 27, 2026⁷

• “I was approached by a salesperson (REMOVED) knocking on my door to offer a pest control service.”

  bbb.org · retrieved October 27, 2026⁸

• “Anyone else annoyed with them coming by your house soliciting every few months?”

  texags.com · retrieved October 27, 2026⁹

• “Mason knocked on my door yesterday just as I was complaining about ants!”

  Company website · retrieved October 27, 2026¹

• “Average Kindred Pest Control Door to Door Sales Representative weekly pay in the United States is approximately $2,070, which is 48% above the national average.”

  indeed.com · retrieved October 27, 2026¹⁰

• “Kindred Pest Control is a rapidly expanding D2D company (opening our second branch!)”

  reddit.com · retrieved October 27, 2026¹¹

• “Kindred Sales, the sales arm of Kindred Pest Control, is one of the best options when it comes to”

  facebook.com · retrieved October 27, 2026¹²

Contract terms and pricing

• Company website: the residential plan is an initial service plus 4 quarterly services, with unlimited free re-services between visits.⁴

  “Our residential pest control service plan consists of an initial service with 4 quarterly services (and unlimited free re-services) to ensure your home will be protected year-round.”

• Company quoting its service agreement in a BBB complaint response (09/13/2024): the agreement runs a minimum of 12 months, and canceling after the initial service but before completion requires reimbursing the discount on the initial service.¹³

  “This service agreement shall be continued for a minimum period of twelve (12) months according to the dates and pricing listed above. If for any reason, at any time, the contract is cancelled before its completion, and after the initial service has been performed, the customer agrees to reimburse any discounts received”

  Scored: Sales and contract fairness (−1)

• Company BBB response (12/17/2025): the agreement has a 12-month minimum; early cancellation after the initial service triggers reimbursement of the initial-service discount, which the company describes as ‘not a penalty’.¹⁴

  “The agreement remains in effect for a minimum period of 12 months and provides that, if the customer cancels after the initial service has been performed but before the minimum term is completed, the customer will reimburse any discounts applied to the initial service.”

  Scored: Sales and contract fairness (−1)

• Company BBB response (07/24/2026): on a monthly plan ($60 per service, 12 services), canceling before the 12-month term triggers a one-time $189 ‘Reimbursement Fee’.¹⁴

  “a one-time Reimbursement Fee of $189 applies. This fee recovers the value of that initial promotional discount.”

  Scored: Sales and contract fairness (−1)

• Company BBB response (05/19/2026): $190 charged on premature cancellation as the difference between the promotional and full initial-service price.¹⁴

  “this charge of $190.00 has been processed accordingly.”

  Scored: Sales and contract fairness (−1)

• Company BBB response (05/19/2025): $248 ‘reimbursement fee’ applied on cancellation the day after sign-up; the company says it is ‘not a cancellation fee’.⁸

  “Please note that this is not a cancellation fee but a reimbursement fee of the initial discount given at the beginning of the service, which in your case is 248$.”

  Scored: Sales and contract fairness (−1)

• Company BBB response (08/15/2025): a $230 fee applies when an account is canceled before the services in the signed agreement are completed; the customer was offered a transfer of the agreement to a friend or relative instead.¹⁴

  “a fee of $230 would be applicable.”

  Scored: Sales and contract fairness (−1)

• Company BBB response (01/30/2026): canceling before the 12-month minimum requires reimbursing the $229 initial discount.¹⁴

  “reimburse the $229.00 initial discount received at the time of signing.”

  Scored: Sales and contract fairness (−1)

• Company BBB response (09/15/2026): a $298 discount brought the initial service to $1.08; the agreement requires reimbursing it on cancellation before the 12-month term ends.¹⁴

  “she signed a 12-month service agreement in which she received a $298.00 discount on her initial service, bringing its cost to $1.08. The agreement states that if the service is canceled before the 12-month term ends, the customer agrees to reimburse that discount.”

  Scored: Sales and contract fairness (−1)

• Company BBB response (10/15/2025): a $15 late fee after 30 days overdue, and a $349 reversal of the initial discount on early cancellation (total balance $523.81).¹⁴

  “a $15 late fee was added because the balance was overdue by more than 30 days.”

  Scored: Sales and contract fairness (−1)

• Company BBB response (08/08/2025): the company accepts cancellation requests sent by email; it acknowledged it should have processed an emailed request immediately.¹⁴

  “we received an email with a cancellation request on 5/29, and we understand we should have acknowledged and processed your request immediately.”

• Company recruiting site (2026 season averages): average contract value per account $585 a year.⁵

  “Avg. contract value $585 ACV — annual value per account.”

• Not found: no public terms of service, service agreement or FAQ on kindredpest.com; auto-renewal and arbitration terms are not published. One complainant (07/27/2026) asked for confirmation the contract ‘will not renew/continue’ after a completed 12-month term, and the company replied that a cancellation request had been submitted; this implies continuation but is not an explicit company statement.¹⁴

  “A cancellation request has also been submitted, and an account manager will be reaching out to the customer directly to confirm it.”

• Company BBB response (07/28/2025): after the customer canceled two accounts early (an In2Care mosquito plan and a mosquito-plus-pest-control plan for a second house), the company billed $100 per account as the rest of the standard price of the discounted initial service, which it says is ‘not a cancellation fee or a penalty’.⁸

  “Regarding the outstanding balance of $100 on each account, we want to clarify that this is not a cancellation fee or a penalty.”

  Scored: Sales and contract fairness (−1)

• Further company-stated early-cancellation (initial-discount reimbursement) amounts in BBB replies: $160 (10/16/2024 reply), $179 (04/15/2025 reply) and $180 (07/25/2025 reply).⁸

  “a cancellation fee of $179 would be applicable.”

  Scored: Sales and contract fairness (−1)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB (company-wide profile; includes a Wixom, Michigan branch since 3/9/2026) · Complaint summaryScored: Complaint record (−2)

  BBB of Greater Houston and South Texas file (HQ and corporate-owned locations): rating C, not accredited, 32 complaints in 3 years (7 in the last 12 months), all 31 published complaints shown as Answered or Resolved. An active ‘Pattern of Complaints’ alert (since June 2022) cites billing for services not rendered, no refunds for incomplete services, and door-to-door sales tactics harassing potential customers. Recurring complaint themes: the early-cancellation ‘reimbursement fee’ ($100-$349 in the company’s own replies), reps’ statements at the door differing from the written agreement, the 30-day follow-up visit billed as a full service, threats of collections or a mechanic’s lien, and incomplete treatments.⁷

• July 22, 2022 · US District Court, Southern District of Texas (Houston) · LawsuitScored: Workplace score (−1)

  Romero v. Elon, LLC, No. 4:22-cv-02434 (S.D. Tex.): a Fair Labor Standards Act collective action by pest-control technicians against Elon, LLC d/b/a Kindred Pest Control and Levi Leatham, alleging piece-rate pay without overtime. Dozens of workers filed consents to join. After mediation the parties settled and the court dismissed the case on 12/15/2023. Private wage-and-hour case (Workplace factor, not legal and regulatory record); terms not public.^{29, 30, 31}

Workplace score: 3.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family owned and operated.¹

• Uses botanically derived pesticides; ‘pet, plant, and family friendly’.¹

• Complies with all Texas Department of Agriculture regulations.¹

• Warranty: free retreatment between quarterly services for any pest seen, weekly if needed.³⁶

• Sales arm ‘Kindred Sales’ operates in Houston and Detroit.⁵

• Sales reps averaged $53,973 in the 2026 summer season (company figure).⁵

• Founder and President: Levi Leatham.³⁷

• LinkedIn lists the company (page ‘kindredsales’) at 11-50 employees.³⁸

Mentions

• TexAgs (Aggieland forum) · Forum · July 28, 2016 · Negative toneRead

  Kindred Pest Control

  Bryan/College Station residents describe repeated, pushy Kindred door-to-door visits in 2016; one says reps were not deterred by a no-soliciting sign, another that a neighbor called Bryan police. A 2018 post reports Kindred reps back in northeast Bryan and a rep grabbing a security camera.

  “Anyone else annoyed with them coming by your house soliciting every few months? I can't knock them for not having a permit since they have every time I've asked”

• TexAgs · Forum · July 29, 2016 · Negative toneRead

  Kindred Pest Control (TexAgs, first-hand no-soliciting report)

  First-hand: Kindred reps came to the poster’s Bryan/College Station-area home despite a posted no-soliciting sign.

  “They came by my house and were not deterred by the "no soliciting (except for Girl Scout cookies)" sign.”

• r/D2DSales · Reddit · Date not shown · Neutral toneRead

  Kindred Sales (Sales Route Manager Internship)

  Recruiting post describing Kindred as a fast-growing door-to-door company opening a second branch.

  “Kindred Pest Control is a rapidly expanding D2D company (opening our second branch!)”

• Facebook group: All Things The Woodlands · Other · Date not shown · Negative toneRead

  Be careful if you deal with Kindred Pest Control.

  Woodlands-area (Texas) resident warns about Kindred’s one-year contract.

  “Be careful if you deal with Kindred Pest Control. They make you sign a one-year contract”

• Facebook group (name not visible) · Other · Date not shown · Negative toneRead

  Kindred Pest Control complaints and issues

  Neighborhood-group post urging residents not to sign a contract with Kindred, noting its frequent door-to-door presence.

  “DO NOT SIGN A CONTRACT WITH KINDRED PEST CONTROL”

• Facebook · Other · Date not shown · Negative toneRead

  Comment on Kindred Pest Control Facebook page

  A commenter (about a year before retrieval) asks why Kindred sends out salespeople without a license. Unverified claim; no TDA action found.

  “Why is kindred sending out unlicensed sales people??”

Reddit hasn’t been searched for this company yet.

1 location on file in Texas (1).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Only one Kindred listing exists in TX’s third-party pull.
• Google reviews: only Google’s limited view (5 ‘most relevant’ reviews) loaded; sorting by lowest rating and the full review dialog failed, so negative Google reviews could not be sampled beyond one knowledge-panel highlight.
• BBB complaint record therefore can’t be normalized.
• Yelp (403) and Glassdoor (Cloudflare) blocked the automated browser; Yelp rating from a Google result snippet plus Yahoo Local’s Yelp mirror; Glassdoor from snippets only.
• Reddit thread r/D2DSales blocked (human-verification check); recorded from the search snippet only. Facebook group posts (The Woodlands and another) recorded from snippets; posts not openable without login.
• Trustpilot’s ‘kindredteam.com’ is a different business.
• RepVue: no Kindred Pest Control profile found (query 10).
• Contract terms: no public service agreement, terms of service or FAQ on kindredpest.com; terms come from the company’s own BBB complaint responses. Auto-renewal, arbitration and class-action-waiver terms not found.
• Texas Attorney General: the OAG news search does not filter by URL parameter (returned the latest releases); searches (queries 6, 23) found no AG action. Not verified by an OAG database search.
• Courts: CourtListener case-law search returned no results; RECAP found one federal case (FLSA, settled). Harris County and Brazos County district-clerk records were not searched (interactive portals).
• OSHA establishment search blocked by a human-verification check; workplace-safety record not verified.
• TDA enforcement: the current SPCS Enforcement Report has no Kindred/ELON entry, but its date range isn’t visible in the extracted text, and older reports weren’t available; a full disciplinary history is not verified. Update October 27, 2026: the bulk enforcement file covers a rolling 12 months and has no Kindred/ELON/0732771 rows; earlier years remain unverified.
• Texas SOS (SOSDirect) is paid/login-only; entity status read from the Comptroller’s franchise-tax account status page instead (shows SOS registration status).
• No local news or trade-press (PCT, PMP) coverage of Kindred found (queries 17, 32).
• Founded year: 2016 per BBB ‘Business Started’ and the TDA license issue date; the company’s own founding statement was not found.
• Michigan branch start date: not established beyond the BBB of Michigan file opened 3/9/2026, the recruiting site’s 2026-season ‘Houston + Detroit’, and a Michigan BBB review describing summer-2026 soliciting. The r/D2DSales ‘opening our second branch’ post is blocked by a human-verification check. Michigan registry/MDARD records were not checked (outside the 24 states).
• Glassdoor: rating 2.0 from 1 review is from search snippets only; kept for context, not scored.

Open questions

• No-soliciting stays 5 (all 2016-2024).
• Yelp is scored from Yahoo Local’s syndicated Yelp block (page evidence: 294 reviews and the full star distribution), not from the snippet.