Midwest Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

Profile scope: Two separate BBB files, neither accredited: Omaha, Nebraska (BBB of Midwest Plains, 14225 Dayton Cir STE 10, file opened 2/8/2022) and Ankeny, Iowa (BBB serving Greater Iowa, Quad Cities, and Siouxland Region, 1479 NE 69th Pl Ste 82, file opened 7/29/2024). No BBB file was found for Cedar Rapids. Other BBB “Midwest Pest Control” files (Agency Missouri, Dearborn Missouri, Aberdeen South Dakota) and Midwest Legacy Pest Control (Lincoln Nebraska) belong to different businesses.

Scored: Complaint record (−1.5)

Complaint themes

• Service/billing dispute after canceling a 2021 plan that the complainant (a power of attorney) says was solicited at the door (Omaha, answered)
• Service billed that the customer says was not wanted (Ankeny, unanswered; company namesake says it is a different business)

BBB profiles

• Main profileView

• Midwest Pest Control (Omaha, Nebraska) · 1 complaint in 3 yearsView

  Recorded: “BBB Rating A+”

• Midwest Pest Control (Ankeny, Iowa) · 1 complaint in 3 yearsView

  Recorded: “Failure to respond to 1 complaint(s) filed against business”

Door-to-door sales: Partial

One customer allegation of at-the-door solicitation (2021, Omaha townhouse association), relayed by a power of attorney; no company source, no sales job posts, recruiting pages, solicitor permits or other door-to-door reviews, and the company site lists no sales careers. Rated partial. Neither brief sets a multi-allegation or company-source threshold, and “unknown” is for “none found”. The badge does not feed the score. A stricter reading (second-hand report) would give unknown; kept partial.

• “The service was solicited in 2021 at the door of an elderly woman living alone, my mother.”

  bbb.org · retrieved October 28, 2026⁶

  Customer-side complaint by a power of attorney (the mother’s account relayed by her daughter), BBB Omaha profile, dated 02/05/2024. The company’s reply (02/14/2024) says the contract began 6-29-21 but does not address how the first contact was made, so the door contact is neither confirmed nor denied. The complainant’s 02/22/2024 rejection adds that the company “asked for a check at moms door”. Allegation only.

Contract terms and pricing

• Home Defense Basic plan advertised from $39/month, with an initial fee (“Initial Fee Applies”); Home Defense Plus Rodent and Plus Yard from $43/month; Platinum from $47/month. No term, renewal, cancellation or arbitration terms are published on the site.⁷

  “*Initial Fee Applies”

• Company guarantee: free re-treatment if the customer is unhappy.⁷

  “If you are ever unhappy with our pest services, our exterminators will return to your home for free re-treatment.”

• Company’s own BBB reply (Omaha profile, 02/14/2024) describes a 2021 contract for five paid services (an initial service plus four quarterly services) and says the account was closed with a “contractual early-termination fee” and sent to collection; the fee amount and the contract term in months are not stated. The reply offers the service agreement on request.⁶

  “entered into a contract with us for five paid services: an initial service and four quarterly services”

• $50 off the first application with a Home Defense package and a $100 referral credit, both shown with an expiry of 10/31/2026.⁸

  “Enjoy $50 off your first application when you sign up for one of our Home Defense pest control packages.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Nebraska · Complaint summaryScored: Complaint record (−1.5)

  BBB Omaha profile (BBB of Midwest Plains): 1 complaint in the last 3 years (dated 02/05/2024, service issue), 0 in the last 12 months; status Answered, rating A+. A power of attorney alleged an 88-year-old woman was solicited at her door in 2021 and later sent to collection after canceling; the company says she signed a contract and offered to withdraw the collection if the unpaid invoice was paid.⁶

• October 28, 2026 · Iowa · Complaint summaryScored: Complaint record (−1.5)

  BBB Ankeny, Iowa profile (BBB serving Greater Iowa, Quad Cities, and Siouxland Region; file opened 7/29/2024): 1 complaint in the last 3 years (dated 07/22/2024), 0 in the last 12 months, status Unanswered, rating C for failure to respond. A reply from a different company, Midwest Pest Management of Ankeny, says the complaint concerns it, not the Midwest Pest Control profile it was filed against; BBB still lists it as unanswered. BBB’s record (this profile, whose address and phone are this company’s Ankeny office) is kept as shown.¹⁴

• October 28, 2026 · Nebraska and Iowa · Complaint summaryN/A

  No attorney general, pesticide-regulator, FTC or court action against Midwest Pest Control was found. Nebraska AG and Iowa AG publish no per-company complaint data; IDALS publishes no enforcement list; NDA publishes no enforcement list; Nebraska JUSTICE court search is paid ($17 per search) and was not used; federal OSHA establishment search is behind human verification. Searches for attorney general, lawsuit, settlement and consent order returned no results about this company (leads only).¹⁶

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Locally owned and operated by two brothers, Max and Nate Perkes (company statement).⁵

• “6 years of expert pest management experience” (Des Moines page); no founding year published.²⁰

• Serves Omaha, Lincoln and surrounding Nebraska towns plus Council Bluffs, Des Moines, Cedar Rapids, Iowa City, Waterloo and other Iowa towns; offices listed are Omaha Nebraska, Ankeny Iowa and Cedar Rapids Iowa only.³

• Eco-friendly, pet-friendly interior treatments with state-certified technicians.³

• Company website badge shows “5 Star Rating 4729 REVIEWS” (company display of its Omaha Google listing; not used for scoring).³

Mentions

• r/Omaha · Reddit · Date not shown · Positive toneRead

  Pest Control Company Recommendations (Bugs specifically)

  A commenter in an Omaha recommendation thread recommends Midwest Pest Control for quarterly outside service and likes that it is locally owned. Page is behind Reddit’s bot challenge, so the item rests on the search snippet; the snippet does not name the owner or address, so the entity is presumed (Omaha, locally owned).

  “Midwest Pest Control, they come quarterly. I only do outside but they can do indoors if I want them to. I like that they are locally owned ...”

• Omaha Magazine · Award · March 22, 2024 · Positive toneRead

  Best of B2B 2024 Winners (Pest Control Company)

  Midwest Pest Control is the second of two names listed under “Pest Control Company” in the magazine’s Best of B2B 2024 winners list (ABC Termite & Pest Control is listed first); the list does not say which is first or runner-up and gives no address, so the Omaha entity is presumed.

  “Pest Control Company ABC Termite & Pest Control Midwest Pest Control”

Reddit hasn’t been searched for this company yet.

3 locations on file in Iowa (2), Nebraska (1).

Overall confidence in this score: Low (provisional), 4 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 8 independent websites cited (25 or more earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• 6,727 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Google Maps was not opened live (its terms forbid automated access), so counts are not checked; the company homepage badge shows 4729 reviews.
• Omaha address conflict: the Google listing shows 3730 S 149th St Ste 102, while the company site and BBB show 14225 Dayton Circle Suite 10, Omaha NE 68137; the site links the listing’s CID 13324432551914303881 and the phone 402-524-5200 is the same, so the listing is kept. Not known whether the office moved.
• Name collision: other businesses called Midwest Pest Control / Midwest Pest Management exist. None were attributed here. The Ankeny BBB complaint reply came from Midwest Pest Management, which says customers confuse the two.
• No other covered-state office was found on the company’s site: only Omaha Nebraska, Ankeny Iowa and Cedar Rapids Iowa are listed.
• Business registry not verified. Nebraska Secretary of State search needs a reCAPTCHA (blocked). Iowa Secretary of State name search for ‘Midwest Pest’ lists ‘MIDWEST PEST CONTROL LLC’ (Business No. 680413, Active) whose Legal Name is ‘SLATE PEST CONTROL LLC’, and ‘MIDWEST PEST, LLC’ (721407, Active, likely the Emmetsburg business); the detail pages timed out on three attempts, so neither could be tied to this company and neither is attributed. Legal name ‘Midwest Pest Control LLC’ comes from the IDALS license row only.
• Nebraska has no company pesticide license; NDA applicator lookup shows no employer. The ‘Perkes’ last-name search returned no commercial applicator, so no Nebraska applicator could be tied to the company; recorded as a gap, not a violation.
• Iowa IDALS lookup shows only an expiration date (no status, suspension, insurance or bond data). The Omaha company’s Iowa license 10192-001 is listed as out of state.
• Enforcement and legal: IDALS and NDA publish no enforcement lists; Iowa and Nebraska AGs publish no per-company complaint data; Nebraska JUSTICE court search is paid; Iowa Courts Online and federal OSHA establishment search were not run (OSHA is behind human verification). Searches for AG, lawsuit and settlement returned nothing about this company, but absence is not proof.
• Reviews on Yelp, Facebook, Angi, Thumbtack, Trustpilot, HomeAdvisor and Nextdoor were not read: Yelp and Facebook terms forbid automated access and no usable Angi/Thumbtack/Trustpilot page for this business was found in search. A Yelp search-result snippet shows ‘Midwest Pest Control (5/5)’ for Ankeny; it is not scored (snippet only, entity unconfirmed).
• Both BBB files show 0 customer reviews, so BBB contributes no customer satisfaction figure.
• Employee reviews: Indeed has a ‘Midwest Pest Control’ company page (indeed.com/cmp/Midwest-Pest-Control-5, snippet only, dated 2022) that could not be tied to this business; Indeed and Glassdoor terms forbid automated access, so no employee rating is recorded. RepVue not checked.
• Reddit thread (r/Omaha) could not be opened (bot challenge); recorded from the search snippet only. No Reddit search for Iowa cities returned usable results (broker errors).
• Contract terms: the site publishes no service agreement, term, renewal, cancellation method, early-termination fee or arbitration clause; the only company-side detail is its BBB reply (2021 contract, five paid services, ‘contractual early-termination fee’ of unstated amount). The service agreement itself was not seen.
• Door-to-door: only one customer allegation (2021, BBB Omaha); no recruiting pages, job posts, solicitor permits or Reddit reports found. The company’s own BBB reply does not deny a door contact.
• 26 queries were requested of the 40 budget.
• Several midwestpest.com pages (areas-we-service, our-pest-control-services) timed out or were not captured; not needed for the findings.
• Verification October 28, 2026: the BBB Omaha complaints page could not be re-read during verification (socket errors and timeouts on bbb.org). The BBB Ankeny complaints page and the IDALS company lookup (7 rows for “Midwest Pest”, including 10192-001, 11523-001 and 11524-001, all expiring December 31, 2026) were re-read live.
• Ankeny BBB complaint (07/22/2024): the text names only “Midwest Pest” and gives no address; the profile holder never responded and Midwest Pest Management says the complaint is not about it. Attribution is ambiguous, so BBB’s record is kept as shown.

Open questions

• Ankeny BBB complaint attribution (this company vs Midwest Pest Management) is ambiguous; BBB’s record is kept as shown. Excluding it would give 1 complaint, 0 unanswered, no grade C.
• Door-to-door rated partial on one second-hand customer allegation; unknown is the stricter alternative.
• Nebraska and Iowa Secretary of State records, Iowa Courts Online and Nebraska JUSTICE were not read; no enforcement list exists at IDALS or NDA.
• Whether the Omaha office moved from Dayton Circle to the Google address is unknown (same website and phone on both).