ABC Termite & Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• Angi, Gretna/Omaha office, Nebraska · April 2022

  “It went well, the hornets never returned. We now use them quarterly for pest control.”

  Thomas A.Read on Angi

• Angi, Gretna/Omaha office, Nebraska · July 2017

  “It went very well. Johnny came out the same day I called about the mice.”

  JOE S.Read on Angi

• Angi, Gretna/Omaha office, Nebraska · June 2017

  “He showed up on time. Explained what he was going to do. He was personable and professional but his work was very messy. It was a heavy spray service and the spray was all over the windows.”

  Marie D.Read on Angi

• Angi, Gretna/Omaha office, Nebraska · January 2016

  “The service they provided was fine. However, I purchased this deal through Angie's List and paid already. They still continued to try to get additional payment from me.”

  Sabrina S.Read on Angi

Profile scope: Lincoln HQ and its corporate-owned locations (the Omaha office is listed under the same file and phone numbers).

Scored: Complaint record (−1.5)

Complaint themes

• Customer service (service applied to the wrong surfaces, unanswered)
• Product sold (rodent stations vs outdoor traps), refund refused
• Contract renewal billing ($85.80 extra visit)

BBB profiles

• Main profile · C+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

Not found. The careers page only links to an outside job board and lists no roles. The site, BBB complaints and Angi reviews describe phone/web estimates and technician visits; none describes reps at the door. Reddit, Indeed and Facebook could not be read (human-verification checks / terms), and no city solicitor-permit search was run. Recorded as unknown, not “no”.

Contract terms and pricing

• No contract term, cancellation method, cancellation fee, renewal or arbitration terms are published on the company site (residential, termite, FAQ and service pages read). Service pages list a Basic and a Premier program and a One-Time service without a term.⁶

  “Single treatment service”

• Basic Pest Control Program: heavy exterior application, dewebbing and wasp-nest removal; yard, mosquito and rodent services at extra charge; “Warranty excludes bed bugs, termites, fleas, carpenter ants, mites, ticks, chiggers & clover mites”.⁶

  “Warranty excludes bed bugs, termites, fleas, carpenter ants, mites, ticks, chiggers & clover mites”

• One-Time ABC Service: single treatment with a 45-60 day residual, “Not intended for major infestations”.⁶

  “45–60 day residual”

• Bed bug treatment includes a 45-day re-treatment warranty; service fee applies to bed bug and termite quotes.^{6, 8}

  “Every residential bed bug treatment includes a 45-day re-treatment warranty”

• Termite warranty: “Lifetime Extendable Warranties” are assumable/transferable “when kept in force” through annual inspections; inspection fees “never increase over the life of the warranty”.³

  “Our Lifetime Extendable Warranties are 100% assumable and transferable to future homebuyers when kept in force.”

• A signed contract exists that the public site does not publish. In a BBB reply (August 13, 2024) the General Manager wrote that the customer “did sign a contract and prepaid for 6 services”, that “the original contract does not appear to have a cancel date notated”, and that “Line #24 on the contract, above his signature states the on going process after the initial contract”. The company said auto-generated reminders (email 7/31/24, text 8/6/24) went out for the 8/7/24 service and declined to remove the $85.80 renewal-visit charge, finding the customer responsible. No contract length in months, cancellation method or fee is stated by the company.⁹

  “Line #24 on the contract, above his signature states the on going process after the initial contract.”

  Scored: Sales and contract fairness (−0.5)

• The same BBB complainant described it as “an automatic renewal of a one year contract” (a customer report, not a company statement of the term).⁹

  “ABC did an automatic renewal of a one year contract.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• November 2, 2026 · Nebraska (BBB of Midwest Plains) · Complaint summaryScored: Complaint record (−1.5)

  BBB file for ABC Termite & Pest Control, Inc. (Lincoln HQ and corporate-owned locations): 3 complaints in the last 3 years, 0 in the last 12 months; rating C+ “Failure to respond to 1 complaint(s) filed against business”; not accredited; 0 customer reviews.^{2, 9}

• June 11, 2025 · Nebraska (BBB) · Complaint summaryScored: Complaint record (−1.5)

  Customer Service Issues complaint from a rental-property customer of about 6 years who says most of a paid 25-gallon yard/ant spray was applied to sidewalks and driveway rather than the lawn. Status: Unanswered by the company.⁹

• January 13, 2025 · Nebraska (BBB) · Complaint summaryScored: Complaint record (−1.5)

  Product Issues complaint: customer says that on 12/3/24 he bought 5 boxes believing they were exterior mouse traps and later learned they were poison bait “rodent stations” (the company’s emailed notes say the stations were purchased 10/03/24); he says this was not communicated at purchase, and wants a refund. The General Manager replied (February 24, 2025) that the process was explained, that kill traps do not hold up outdoors, and that the company would not refund equipment he voluntarily purchased. Answered; not resolved to the customer’s request. This concerns what product was sold, not term, price or cancellation.⁹

• August 13, 2024 · Nebraska (BBB) · Complaint summaryScored: Complaint record, Sales and contract fairness (−1.5, −0.5)

  Order Issues complaint: customer says a one-year contract signed August 10, 2023 auto-renewed and he was billed $85.80 for an extra visit; he says he told the salesperson he wanted one year only and got no renewal notice. The General Manager replied the same day that the contract was signed and prepaid for 6 services, that the original contract “does not appear to have a cancel date notated”, that “Line #24” of the contract states the ongoing process after the initial contract, that reminder email/text were sent, and declined to remove the charge.⁹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Best of Omaha, Pest Control Service (Omaha Magazine), Omaha Magazine, company claims eight consecutive years⁵

  Source shown; issuer check not recorded

  Company claim, unverified. Both Omaha Magazine Issuu results issues (2017 and 2018) were opened on November 2, 2026 and load only a cookie wall and reader frame with no extractable text, so ABC’s placement could not be confirmed on the issuer’s page; the two earlier search-snippet mentions were removed.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Voted Omaha Magazine’s Best of Omaha Pest Control Service for eight consecutive years.⁵

• 35+ years in business; family-operated; serves “southeast Nebraska and western Iowa” including Council Bluffs.⁴

• 10,000+ termite treatments and a 0.002% re-treatment rate (vs “1% or less” it attributes to BASF).³

• Website review widget: “4.9, Based on 1,986 reviews” (unlabeled source; differs from the Google counts of 2,184 / 779 / 151; not used).⁵

• Iowa footprint: Omaha-office service area includes Council Bluffs, Iowa; an IDALS company license is held (06569-001). No Iowa office or Google listing found.⁵

Mentions

None recorded.

Reddit hasn’t been searched for this company yet.

3 locations on file in Nebraska (3).

Overall confidence in this score: Low (provisional), 4 of 11 points.

What keeps it from rating higher:

• 8 independent websites cited (25 or more earns a point).
• 3,114 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Verifier corrected or removed 14.8% of the items checked (10% or fewer earns a point).

How confidence is set

Gaps in the record

• Google Maps was not opened (terms forbid automated access), so these are not checked against the live listings; identity is checked against the third-party records (domain abctermite-pest.com, claimed, company phones) and the company site/Angi addresses. No Google excerpts recorded.
• Other “ABC Termite & Pest Control” companies seen in search (abcnobugs.com in Utah, Escondido California, Halls Tennessee, Akron Ohio, Newton Kansas) and ABC Pest Control, Inc. (Clive, Iowa) and ABC Home & Commercial Services (Texas) were NOT attributed.
• Nebraska Secretary of State business search not looked up (reCAPTCHA checkbox); entity split (Inc. per BBB/Iowa SOS vs LLC per Angi) unconfirmed.
• Nebraska licenses individuals only; only the two BBB-listed principals (Nick and Cody Helzer) were looked up. Field technicians and the termite/WDO applicators were not identified; NDA shows no employer. No NDA enforcement list exists; a records request was not made.
• Contract terms: none published (minimum term, cancellation method/fee, renewal and arbitration all undisclosed on the site; no FAQ covers them). The signed contract itself was not seen.
• Yelp (Lincoln listing), Facebook, Nextdoor, Indeed, Glassdoor, RepVue and Reddit not opened (terms forbid automated access or human-verification check wall; Reddit returned “Prove your humanity”). Yelp rating/count therefore unknown and not scored. Indeed rating (2.5, Lincoln; “2 reviews” snippet) is search-snippet only and not scored.
• HomeAdvisor, Thumbtack, Trustpilot, Porch and Birdeye: no ABC (Nebraska) profile found in searches (no profile opened). TopRatedLocal profile (4.69, 2019) is a company-solicited aggregator and was excluded.
• Courts: Nebraska JUSTICE is paid ($17/search); CourtListener returned a human-verification check wall; OSHA establishment search returned a human-verification wall (HTTP 405). No court or OSHA record was checked. State AG: Nebraska AG complaint data is not public by company; searches for “attorney general / settlement / lawsuit / consent order / class action” returned nothing naming the company.
• Angi: only the first page (25 of 89 reviews, 2016-2022) was read; no recent Angi reviews (2023+). The BBB profile’s redacted complaint text was read in full, but BBB removes names (“REMOVED”).
• Iowa Secretary of State shows the Iowa foreign registration of ABC TERMITE & PEST CONTROL, INC. as Inactive without a date or reason; Omaha IDALS license 06569-001 is attributed by name and city only.
• Omaha Magazine eight-year Best of Omaha claim not verified on the issuer’s site: the two Issuu results issues (2017, 2018) show only a cookie wall and reader frame, so the earlier search-snippet mentions were removed.
• Some site fetches failed with ERR_SOCKET_NOT_CONNECTED on first try and were retried.
• Google Maps was not opened. Counts are third-party crawl values dated September 12, 2026.
• Iowa license 06569-001 is matched by name and Omaha city only (the IDALS row shows no address), IDALS 05109-000 expired December 31, 2006, and the Iowa foreign registration is Inactive with no date or reason; none is scored.

Open questions

• Whether Angi’s “ABC Termite & Pest Control LLC” (Gretna) is a separate legal entity from the Inc. holding the BBB file; Nebraska SOS search is behind a reCAPTCHA. Attribution rests on the Gretna address shared with the Google listing, the Omaha-office email domain and “35 years”.
• Courts (Nebraska JUSTICE is paid; CourtListener and OSHA were blocked) were not searched, so the legal record is BBB complaints only.
• Field applicators were not looked up; NDA shows no employer, so only the two BBB-listed principals are tied to the company.