Recon Pest Services Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Single BBB file for the Omaha, Nebraska business (10125 J St); the profile shows no other location. The “Other Resources” list names the Iowa, Kansas, Nebraska and South Dakota agriculture departments. Service-area list not opened. All of these states are in the West region. Complaints tab: “1 complaint in the last 3 years. 0 complaints in the last 12 months.” The tab shows “There are no matching results”, so the complaint text, its date and whether it was answered are not published. Unanswered count is therefore unknown. No alert or government-action notice appears on the profile. Local BBB: BBB of Midwest Plains; file opened 10/27/2020.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found on the company site, BBB, Thumbtack or HomeAdvisor. Customer reviews describe a phone/online sale (“The sales person was great”, Thumbtack Aug 2024; HomeAdvisor lead via Angi request). No recruiting page for door-to-door reps found; the company site has no careers page. Left “unknown” (not “no”) because job-board and social pages (Indeed, Facebook, Glassdoor) were not opened.

Contract terms and pricing

• Published residential plans (“Code Green Unlimited Packages”): Bronze $49.99/mo, Silver $59.99/mo, Gold $84.99/mo, built around a quarterly (four seasonal visits) cycle.^{4, 6}

  “Bronze Package ... $49.99 \MO”

• Bronze package page: “4 seasonal service visits” and “100% service guarantee”.⁷

  “4 seasonal service visits”

• Gold package page: refund guarantee, “contact us within 30 days and we will refund your money” (company claim).⁸

  “If you are not completely satisfied with our service, simply contact us within 30 days and we will refund your money.”

• Mosquito add-on: “an additional $15 per month”.⁸

  “For an additional $15 per month”

• The published pages (home, pricing, package pages, FAQ) state no minimum term, no auto-renewal clause, no cancellation method or fee and no arbitration clause for the service agreement. The site’s Terms and Conditions are website Terms of Use (governed by Texas law, with binding arbitration for a “Dispute” related to the Terms of Use, last updated February 21, 2024); they do not set service-contract terms.⁹

  “These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of Texas”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• November 2, 2026 · BBB of Midwest Plains · Complaint summaryScored: Complaint record

  BBB shows 1 complaint in the last 3 years and 0 in the last 12 months; the complaint text and outcome are not published. A+ rating, accredited since 2/18/2021. No pattern alert shown.¹⁵

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

• BBB Accredited Business (A+), BBB of Midwest Plains, 2021²

  Source shown; issuer check not recorded

• Membership: Nebraska State Pest Control Association (company-stated on HomeAdvisor), HomeAdvisor profile¹⁴

  Source shown; issuer check not recorded

  Company-supplied profile text; association membership not checked on nspca.org.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned and operated with “over 26 years of combined industry experience”.⁴

• Serves Douglas, Sarpy, Lancaster, Cass and Dodge Counties (Omaha, Lincoln and between); footer: “Pest control partners in Lincoln to Council Bluffs and Blair to Beaver Lake”. The only office found is Omaha; Council Bluffs is in Iowa (IDALS company license 11368-001 held).⁴

• “100% Satisfaction Guarantee”, free initial inspection, same-day service, 50% off the first visit.⁴

• Thumbtack profile: 25 employees, hired 61 times, 6 years in business (company-supplied/Thumbtack-computed).¹³

• Kansas: the Kansas Department of Agriculture lists two pesticide business records naming Recon (“Schendel Pest Control, a Recon Company LLC” PBL 100980; “Schendel Pest Control c/o Recon Pest Services LLC” PBL 100879) at 406 Main St, Seneca, Kansas and Recon’s Omaha address. License-only state; the Seneca Google listing is not scored.¹⁹

Mentions

None recorded.

Reddit hasn’t been searched for this company yet.

1 location on file in Nebraska (1).

Overall confidence in this score: Low (provisional), 1 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• Verifier rated the legal and regulatory record low (high earns a point).
• 2,044 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 10 independent websites cited (25 or more earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Verifier rated the licensing medium (high earns a point).
• Verifier corrected or removed 13.2% of the items checked (10% or fewer earns a point).

How confidence is set

Gaps in the record

• Not checked against a live Google page (Google Maps was not opened).
• Recon’s two KDA records there (PBL 100879, 100980) are kept in licensing. Open: who operates the listed business, and the date and terms of any acquisition (needs a Kansas Secretary of State record, a sale notice or a page on either company’s site).
• Nebraska Secretary of State business search needs a reCAPTCHA checkbox (blocked). Entity facts come from BBB. Nebraska court records (JUSTICE, $17 per search) not searched. Federal CourtListener search for “Recon Pest Services” returned only a 2011 Delaware bankruptcy operating report listing a vendor of that name (before Recon’s 2020 founding; not attributed).
• Nebraska licenses individual applicators only, no company license. Recon’s licensed applicators could not be identified: the NDA database shows no employer and the owner/sales director names (Austin and Bo Graham) did not match a current commercial record. NDA publishes no enforcement list; a public-records request is needed for case files.
• OSHA establishment search blocked by a human-verification check (HTTP 405 “Let’s confirm you are human”); workplace-safety records not read.
• Employee ratings: Indeed, Glassdoor and Facebook terms forbid automated access, so none were opened. A search snippet shows a Recon Pest Services technician posting at $22 to $35 an hour; no employee rating was read and none is scored.
• Yelp (company links to a Yelp page; a search snippet shows 3.7 from 3 reviews, and Yelp terms forbid automated access), Nextdoor and Facebook (a snippet shows 92% recommend, 54 reviews) were not opened. One Facebook page capture was made before the restriction was applied; it is not used as evidence here. No Angi.com profile was found; HomeAdvisor (Angi network) was read instead.
• Reddit and local news mentions: search results returned only Google-redirect links, so no mention is recorded (needs web search for stable Reddit/news URLs). No attorney-general, FTC, lawsuit or settlement result found in 30 searches.
• Contract terms (minimum term, auto-renewal, cancellation method and fee, arbitration) are not published for the service agreement; the website Terms and Conditions cover site use only. No customer complaint reports a cancellation fee.
• Door-to-door status unknown: no recruiting or permit evidence found. The Meet The Team page (2021 posts) shows owners, technicians and office staff, with no sales-rep or canvassing role; no careers page was found on the company site.
• BBB service-area list not opened (BBB profile lists Iowa, Kansas, Nebraska and South Dakota agriculture departments under Other Resources). South Dakota and the other 20 covered states were not looked up (no office or listing found there); licensing/registry for those states only if a listing appears. Only Nebraska, Iowa and Kansas licensing were checked.
• Phone numbers differ across the company’s own pages (402-243-6756, 402-732-2828, 402-512-5669, 402-307-5960), BBB (402) 227-3266 and the Google listing (402-769-3091); address 10125 J St, Omaha is consistent across site, BBB and Google. Same-name companies elsewhere (Recon Pest Control in California, Texas, North Carolina, Maryland and Virginia) are different businesses and were excluded.

Open questions

• Who operates the Seneca, Kansas business (Schendel Pest Control)? PBL 1168 (Seneca Inc) and PBL 100879 / 100980 (Recon-named) sit at the same address; a Kansas Secretary of State record or sale notice would settle whether the listing belongs to Recon.
• Nebraska Secretary of State registry (reCAPTCHA), Nebraska courts (JUSTICE, paid) and OSHA (human-verification check) were not read, so legal and workplace-safety coverage is thin.
• Service-agreement terms (minimum term, renewal, cancellation channel and fee, arbitration) are not published; the undisclosed-terms deduction applies.