How do I cancel Palisade Pest Control, and is there a cancellation fee?

What the record says about canceling Palisade Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company’s own BBB reply: the general pest control service is a year-long agreement, serviced quarterly and billed monthly.⁶

  “Our general pest control service is offered as a year-long agreement. While services are performed quarterly, payments are collected monthly to evenly distribute the cost over the year.”

• Company’s own BBB reply: the account was set up with a ‘one-year service commitment’ reviewed on a welcome call before first service (reply of 08/25/2026 to a Tulsa-area complaint).⁶

  “During that call, the terms of the account were reviewed, including the payment arrangements and the one-year service commitment.”

• Company’s own BBB reply: an early termination charge of $225 was assessed under the service agreement (reply of 08/25/2026 to a Tulsa complaint).⁶

  “The $225 early termination charge referenced in the complaint was assessed pursuant to the terms of the service agreement.”

• Company’s own BBB reply (08/28/2025): its customer service representative quoted a $225 cancellation fee by phone; the company then refunded and waived it for that customer.⁶

  “our customer service representative advised you of the $225 cancellation fee via a phone conversation.”

• Company’s own BBB reply: the customer signs a written service agreement stating term, payment obligations, billing schedule and cancellation provisions. The agreement itself is not published on palisadepest.com.⁶

  “the customer entered into a written service agreement that outlines the terms of the program, including the length of the service commitment, payment obligations, billing schedule, and applicable cancellation provisions.”

• The company’s published website terms (palisadepest.com/terms-conditions) cover use of the website only (use license, disclaimers, Arkansas governing law for website claims). They contain no service-contract terms: no term, renewal, cancellation or arbitration language.¹⁰

  “Any claim relating to Palisade Pest Control’s web site shall be governed by the laws of the State of Arkansas without regard to its conflict of law provisions.”

• Company claim: ‘No hidden fees’, ‘free call-backs’ and a ‘satisfaction guarantee’ on its pest control pages. (A $225 early-termination fee exists in the signed agreement, but the claim is about service pricing; not scored as a contradiction.)⁵

  “No hidden fees—just top-quality service at budget-friendly rates.”

• Customer-reported cancellation fee: $225 (BBB review 08/12/2026, Kathy U.). Not used for scoring because the company states its own $225 figure.⁹

  “I canceled the service and they charged me a $225 cancellation fee.”

• Customer-reported cancellation fee: ‘almost 300 dollar’ (BBB review 10/19/2026, Nicholas Z.). Location not stated.⁹

  “they charge a almost 300 dollar fee to cancel.”

• Customer-reported cancellation fee: half of the treatment cost (BBB review 07/03/2026, Dan M.). Location not stated.⁹

  “The cherry on top is that you have to pay half of the treatment to cancel.”

• Customer-reported cancellation fee: $225 (BBB complaint 08/25/2026, Tulsa area).⁶

  “Seems like we did sign a contract that requires a cancelation fee of $225.”

• Customer-reported: after declining at the door, the customer says the rep offered a ‘lowered monthly subscription’ of $55.00; the customer says they later learned the service was quarterly while billing stayed monthly, and the company is demanding a $225.00 early termination fee (BBB complaint 08/10/2026, Tulsa, rep visit 05-23-2026). The company’s reply confirms the $225 charge was assessed under the service agreement.⁶

  “They are now attempting to force me to pay a $225.00 early termination fee to close the account”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Palisade Pest Control’s score on this factor: 5.0 out of 10.

• 12-month minimum term⁶

  Counted in the score: −1

• Early-cancellation fee $225⁶

  Counted in the score: −2

• Customer accounts of terms misstated at the sale (1 documented)⁶

  Counted in the score: −1

• Unpublished renewal, cancellation-channel & dispute terms^{5, 6, 7, 9}

  Counted in the score: −1

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