Affinity Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Single Idaho file (Nampa HQ, 965 S Rising Sun Dr). Every listed location and office is in Idaho, so the file is home-region scoped. BBB customer reviews: 0.

Scored: Complaint record

Complaint themes

• Service quality / invoice notes disputed and refund of monthly charges sought; early-cancellation fee waived by the company (Answered, 2025)

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found. Searched (broker, October 28, 2026) for summer/door-to-door sales jobs, recruiting pages and reviews describing reps at the door: nothing names Affinity. The evidence on file shows phone and office sales (the company’s own BBB reply cites “the sales phone call”). Indeed and Glassdoor pages were blocked, so job ads could not be read directly. Recorded as unknown (N/A), not “no”.

• “I have attached the sales phone call in which she was told about the year service agreement and agreed to $41.00 dollars a month knowing we come out Quarterly”

  bbb.org · retrieved October 28, 2026⁷

  Company reply 06/04/2025 to a BBB complaint: the sale was made by phone.

• “Mike was very helpful scheduling services and setting up an account for me over the phone.”

  google.com · retrieved October 28, 2026⁸

  Google review, Meridian listing, Rachel B., “4 months ago” (relative to October 28, 2026).

• “Jamie in sales/customer service is so incredible listening to our needs and concern”

  google.com · retrieved October 28, 2026⁹

  Google review, Nampa listing, Dorothy F., “a month ago” (as of October 28, 2026). Describes an office sales/customer-service contact, not a door-to-door rep.

Contract terms and pricing

• Company-stated (BBB reply, 06/04/2025): the complainant had signed a 12-month service agreement; its early-cancellation fee was $143.50, which the company describes as “Only 50% of the remaining cost of the services agreement”. The company waived the fee.⁷

  “We Have Cancelled the customer out and did not charge her for the early cancellation fee of $143.50 which is Only 50% of the remaining cost of the services agreement”

  Scored: Sales and contract fairness (−1, −3)

• Company-stated: the agreement is sold over a recorded sales phone call and signed by the customer; $41/month with quarterly visits.⁷

  “I have attached the sales phone call in which she was told about the year service agreement and agreed to $41.00 dollars a month knowing we come out Quarterly”

  Scored: Sales and contract fairness (−1)

• Company-stated: the veterans/active-duty discount (50% off the initial service) requires a 1-year agreement; other offers require sign-up for a recurring plan.¹⁰

  “save 50% on initial service with a 1-year agreement.”

  Scored: Sales and contract fairness (−1)

• Published plan prices: Premier Program from $43/month; Premier + Termite from $58/month; Premier Plus (adds six mosquito treatments April–September) from $88/month; Standard Pest Program $41/month; mosquito add-on from $89 per service.⁶

  “Premier Program … STARTING AT 43 /month”

• Customer report (Meridian listing): customer prepaid a full year under a “1 year agreement” that includes free re-service between visits.⁸

  “I paid for a full year up front.”

• Reddit (r/Boise) comment, search snippet only: a commenter warns against Affinity after signing a contract they did not read.¹¹

  “Avoid Affinity Pest control, I have the same issue, I shopped around but signed a contract I didn't read. (My fault) However, my only issue ...”

• The service agreement is not published. The website carries only a Privacy Policy (last modified 01/14/2026) and SMS Terms and Conditions (last updated 08/12/2026); neither covers the service contract, auto-renewal, cancellation method or dispute resolution. No arbitration clause found.¹²

  “By opting in to receive SMS messages from Affinity Pest Control LLC, you agree to the following terms and conditions:”

• Guarantee: free re-service if pests appear between scheduled visits; same-day service if called before noon (M–F) and Saturday service.¹³

  “If you are seeing pest issues before your next scheduled date, we are happy to provide you with a FREE re-service.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Great West + Pacific (Idaho) · Complaint summaryScored: Complaint record

  BBB (Idaho file, Nampa): 1 complaint in the last 3 years, 0 in the last 12 months. The complaint (06/02/2025, Customer Service Issues, Answered) disputed invoice notes about wasp-nest and web removal and sought a refund; the customer said she could not leave the 12-month contract without paying a fee. The company replied that she signed a 12-month agreement on a recorded sales call, canceled her without the $143.50 early-cancellation fee (50% of the remaining cost) and declined the $164 refund.⁷

• October 28, 2026 · Idaho Attorney General · Complaint summaryN/A

  Idaho Attorney General site search for “Affinity Pest”: no result names the company (results are unrelated reports and settlement documents that contain the words “affinity” or “pest”).²⁴

• October 28, 2026 · CourtListener (federal and state case law) · Complaint summaryN/A

  CourtListener case-law search for “Affinity Pest Control” (published opinions, all courts): no results. RECAP (federal dockets) was not searched.²⁵

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Nextdoor Neighborhood Favorite (2021, 2022, 2023, 2024, 2025), Nextdoor, 2021–2025²¹

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Veteran-owned, locally owned company.³

• Founder served in the US Navy; company began in the owners’ garage in Nampa.⁵

• Serving the Boise area since 2020.³

• 5-star rating from 2,114 reviews (site banner; the company’s own count).³

• Not a national company.¹³

• Technicians have 20-plus years in the pest industry.¹³

• Same-day service if called before noon (M–F) and Saturday service.¹³

• Offices: Meridian Office (3597 E Monarch Sky Ln Suite 240) and main address in Nampa (965 S Rising Sun Dr); service area is southwestern Idaho only (Boise, Caldwell, Eagle, Emmett, Garden City, Homedale, Kuna, Marsing, Meridian, Melba, Middleton, Nampa, Notus, Parma, Star, Wilder and others).³¹

Mentions

• r/Boise · Reddit · Date not shown · Negative toneRead

  Any recommendations for a good, honest pest control...

  In a Boise thread asking for an honest pest-control company, a commenter says to avoid Affinity, after signing a contract they admit they did not read.

  “Avoid Affinity Pest control, I have the same issue, I shopped around but signed a contract I didn't read. (My fault) However, my only issue ...”

• Boise Builds (City of Nampa planning filings) · News · March 25, 2025 · Neutral toneRead

  Affinity Pest Control gets approval for 2,600-square-foot headquarters

  Nampa design review DR-00392-2025, decided March 25, 2025, approved a 2,600-square-foot Affinity Pest Control headquarters at 965 S Rising Sun Dr, the address the company now lists as its main address.

  “Affinity Pest Control gets approval for 2,600-square-foot headquarters”

• Nextdoor · Award · 2025 · Positive toneRead

  Nextdoor Neighborhood Favorite 2021–2025

  Nextdoor lists the business as a Neighborhood Favorite (Fave award) in each year from 2021 to 2025.

  “Affinity Pest Control was a Neighborhood Favorite in 2021, 2022, 2023, 2024 and 2025.”

• Pest Crews · Directory · Date not shown · Neutral toneRead

  Top Pest Control Companies in Nampa, Idaho

  Directory listing (ratings mirror Google, not used) describing Affinity as veteran-owned with same-day and Saturday service; gives the Garden City registry address.

  “Affinity Pest Control is a veteran-owned pest control company serving Boise, ID, and southwestern Idaho.”

• Instagram · Other · Date not shown · Neutral toneRead

  affinitypestcontrol on Instagram

  Company Instagram profile (361 followers) describing a local veteran-owned company offering same-day residential service in the Treasure Valley.

  “Affinity Pest Control is a local Veteran owned and operated company. We offer SAME DAY Residential pest control service...”

Reddit hasn’t been searched for this company yet.

3 locations on file in Idaho (3).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 2,081 Pacific Northwest Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 16 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Live loads on October 28, 2026 confirmed all three listings as this business (Nampa 5.0/1,569; Meridian 5.0/541; Boise 5.0/1). Google showed the limited signed-out view (a few reviews per listing, sort not available), so low-rated Google reviews could not be read; no negative Google excerpt is recorded.
• Boise listing (950 W Bannock St Suite 1100) carries the company phone, website and veteran-owned attribute (confirmed live October 28, 2026) but is not listed as an office on the company site. Search snippets suggest the suite is a shared executive office (other businesses list Ste 1100; Regus Boise Downtown is on West Bannock St); not confirmed on a page. Kept as the company’s own listing (1 review, no effect on totals).
• Idaho SOS principal address is STE B 5220 N Sawyer Ave, Garden City, Idaho 83714 (also on the Nextdoor page and third-party directories). The company site does not list a Garden City office and there is no Google listing for it, so it is not added to locations.
• Yelp business page blocked (HTTP 403); the 4.1 from 9 reviews figure is a search snippet only and is not scored.
• Facebook: page figure read (98% recommend, 39 reviews), but individual recommendations need login and were not read.
• Reddit blocked by a human check (not evaded); the one r/Boise comment rests on a search snippet.
• Indeed and Glassdoor blocked (HTTP 403); no employee ratings, so Workplace is unscored. No RepVue or Comparably profile found.
• Idaho licenses individuals only; only owner Scott L Godin’s ISDA record (51688, also shown on BBB) was checked. Technicians are named by first name only, so their licenses were not checked.
• ISDA has no public enforcement list; Idaho pesticide enforcement not checked.
• Courts: CourtListener case-law search only (no results); RECAP dockets and Idaho iCourt (Odyssey) were not searched. OSHA establishment search not run (human check).
• Service agreement not published: auto-renewal, cancellation channel and dispute/arbitration terms unknown. The company states the 12-month term and the 50% early-cancellation fee in its own BBB reply.
• No door-to-door evidence found in searches for sales jobs, recruiting pages or reviews; job ads on Indeed could not be read (blocked).
• Separate business excluded: “Affinity Pest Control, LLC” of Logan, Utah shares no address, phone or website with this Idaho company. Idaho SOS shows only one “Affinity Pest Control” entity (3698890).
• Site links to NPMA and the Idaho Pest Management Association, but membership was not verified on either association’s site; no certification recorded.
• ISDA, BBB and Google loads needed retries (timeouts) but all resolved.

Open questions

• Service agreement unpublished: auto-renewal, cancellation channel and dispute terms remain unknown (undisclosed-terms deduction applies).
• Whether the Boise Bannock St suite is a staffed office or an executive/virtual office is not confirmed on a page (no scoring effect).
• ISDA enforcement, Idaho iCourt, RECAP and OSHA not checked.