Augustine Exterminators Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★BBB, Overland Park, Kansas · April 4, 2025

  “Augustine was very responsive to our same day request. Josh came out and took care of us and left us with some great information and instructions on what to do after his visit.”

  Alyce M.Read on BBB

• ★★★★★BBB, Overland Park, Kansas · October 1, 2024

  “Our tech, Jake, is awesome. Always does a great job and goes out of his way to communicate and let us know what services he is providing”

  John K.Read on BBB

• ★★★★★BBB, Overland Park, Kansas · September 14, 2024

  “I have used Augustine Services for the full three years I have lived in my house. Lee is always courteous and friendly and has kept things in check very nicely.”

  Martha F.Read on BBB

• ★★★★★BBB, Overland Park, Kansas · September 5, 2024

  “Tim did an excellent job. Polite and informative, answered all questions.”

  David W.Read on BBB

• ★★★★★BBB, Overland Park, Kansas · August 23, 2024

  “Excellent company. Excellent professional servicemen. Efficient, prompt, professional, and expert in the field.”

  PaTricia S.Read on BBB

• ★★★★★BBB, Overland Park, Kansas · June 18, 2024

  “Always great service! Brandon is terrific! Reliable, on-time and thorough!”

  Nancy D.Read on BBB

Profile scope: Single BBB file for the Overland Park, Kansas business (9280 Flint St); the company has no other office. The file’s “View Service Area” lists four Kansas counties (Johnson, Leavenworth, Miami, Wyandotte) and four Missouri counties (Cass, Clay, Jackson, Platte): a Kansas City metro service area on both sides of the state line. Both states are in the West region. Profile read October 28, 2026: A+, BBB Accredited since 8/1/1987, file opened 3/1/1967, local BBB “BBB of Midwest Plains”. Complaints tab: “This business has 0 complaints”. No pattern-of-complaints alert or government-action notice shown. Reviews tab: 5/5 from 6 reviews. Service area opened; the profile lists no branch locations and no other file. Profile, complaints (0 complaints) and customer-reviews tabs (5/5, average of 6) re-read from captures made October 28, 2026 and the profile re-read live.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

Not found. The careers page offers a general application and a “What position are you applying for?” field with no sales or summer-sales roles listed; the company sells by phone and web request (“Request Your Service”, “Contact Us”). Recorded as unknown (badge: N/A).

Contract terms and pricing

• Company states its residential pest control is sold with no contract: “We offer our services with NO CONTRACTS, so you don’t have to worry about getting locked into a service plan. Our word is our contract!” (repeated on the careers page and the Residential Advantage Quarterly program text).^{5, 6}

  “We offer our services with NO CONTRACTS, so you don't have to worry about getting locked into a service plan.”

• Residential Advantage Quarterly Pest Control Program: four seasonal treatments per year, free termite inspections, and a complimentary call-back (re-treatment) pledge. No price is published.⁶

  “Four quality, seasonally specific, pest control treatments per year”

• One-time treatments need no plan, exclude bed bug treatments, and do not include free re-treatments.⁶

  “there are NO CONTRACTS REQUIRED”

• Monthly mosquito protection plan: up to seven service visits per year (April through October). Monthly or quarterly billing is offered for recurring services; a credit card or check routing number must be on file to spread out monthly billing.⁶

  “Up to seven service visits per year (April through October)”

• Referral program: $25.00 bill credit to the referrer and to the referred friend on the quarterly service.⁷

  “Earn a $25.00 bill credit for your quarterly service!”

• No service agreement, terms of service or cancellation policy is published on the site. Auto-renewal, cancellation channel, arbitration and any early-cancellation fee are therefore not stated beyond the “no contracts” claim.⁸

  “We recognize that you may be concerned about our use and disclosure of your personal information.”

  Absence finding; the privacy policy is the only legal page found and covers personal information only.

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Midwest Plains, Overland Park file · Complaint summaryScored: Complaint record

  BBB rating A+ (accredited since 1987), 0 complaints on file, no pattern-of-complaints alert or government-action notice shown.^{2, 14}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• PCT/BASF Technician of the Year 2024 (Termite Technician: Tim Elliot), PCT / BASF, 2024¹

  Source shown; issuer check not recorded

  Company-reported on its own homepage. Not independently verified.

• GreenPro certification (NPMA), NPMA, 2011²⁰

  Source shown; issuer check not recorded

  PCT 2011 snippet; current status not confirmed on the issuer’s site.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Largest independent, non-franchise pest control company in Kansas.⁵

• In business since 1966 (founded August 1, 1966).⁴

• Serves Kansas and Missouri from the Overland Park office (Greater Kansas City, both sides of the state line).¹

• QualityPro and GreenPro certified, Master Technician designation in Kansas, member of KPCA, NPMA and the Missouri Pest Management Association, board-certified entomologist on staff.⁶

• A+ BBB and A+ Angie’s List rating.⁶

• Staff of ten pest control technicians, ten termite technicians and an on-staff entomologist.⁴

• Missouri: holds an active MDA “Pesticide Business” record (USAPlants ID 0000F0) at the Kansas address; no Missouri office or Google listing.¹⁶

Mentions

• r/kansascity · Reddit · Date not shown · Positive toneRead

  Pest Control Recommendation

  A commenter recommends the company for termite work. Comment text taken from the search snippet; the thread page was not opened.

  “I went with Augustine Exterminators and was very happy. It wasn't for flies, it was dreaded termites.”

• r/kansascity · Reddit · Date not shown · Neutral toneRead

  Pest Control Recommendations

  A poster asks whether anyone uses Augustine Exterminators or Bug Bros; no verdict in the snippet.

  “Anyone use Augustine Exterminators or Bug Bros? I'd prefer to go local and I think both of those are close to local.”

• PCT (Pest Control Technology) · Trade press · April 26, 2011 · Positive toneRead

  Augustine Exterminators Achieves GreenPro Certification

  PCT reports the company received NPMA GreenPro certification.

  “OVERLAND PARK, Kan. — Augustine Exterminators received GreenPro certification from the National Pest Management Association.”

• PCT (Pest Control Technology) · Trade press · October 19, 2011 · Neutral toneRead

  News (Oct 2011): death of owner Jim Augustine

  Obituary note for the founder (snippet only).

  “OLATHE, KAN. — James "Jim" Augustine, longtime owner of Augustine Exterminators based in Overland Park, Kan., died Aug. 16 at age 77.”

• PCT (Pest Control Technology) · Trade press · October 5, 2005 · Positive toneRead

  [PCT Leadership Winner] Phil Augustine

  PCT leadership profile of a family member who ran the company in 2005 (snippet only).

  “Augustine Exterminators operates out of Overland Park, Kan. Phil's brother Chris currently serves as vice president, while son Adam is director”

Reddit hasn’t been searched for this company yet.

1 location on file in Kansas (1).

Overall confidence in this score: Low (provisional), 4 of 11 points.

What keeps it from rating higher:

• 2,946 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 10 independent websites cited (25 or more earns a point).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• It was checked against the raw record and the company site’s link to the same listing cid. No Google review excerpts collected.
• Yelp (3.5 from 10 in a search snippet), Indeed (page exists, no rating/count), Glassdoor and Facebook were not fetched (terms forbid automated access); nothing from them is scored. No Glassdoor or RepVue page was found by search.
• Angi: only the write-a-review form loaded; no public rating or count.
• Kansas Secretary of State business search is blocked by an AWS WAF CAPTCHA; entity status in Kansas not read. KDA lookup shows a current business license, which implies good standing at issuance.
• Missouri Secretary of State: a search for “Augustine” returned 63 mostly unrelated names (page 1 only captured); no Missouri registration for Augustine Exterminators was confirmed. The company has no Missouri office.
• KDA publishes no enforcement list. Legal retries on October 28, 2026: (a) Kansas Attorney General: the news-release index loads (newest items October 2026, no mention of this company) but has no keyword search and the AG site search returned HTTP 403 to text fetch, so older releases were not read; the AG publishes no per-company complaint data. (b) Missouri Attorney General: site search for “Augustine Exterminators” returned “No Results Found”; no per-company complaint data is published. (c) CourtListener (RECAP) search for “Augustine Exterminators”: 5 cases, 9 docket entries, none with the company as a party; it appears only as a creditor or vendor on bankruptcy schedules (Beauty Brands 2019, Jack Cooper 2025, Scientific Image Center 2015, ITT 2016) and as a deposition subject in a 1992 commercial case; no human-verification check appeared. (d) Missouri Case.net: the litigant-name form loaded and was submitted, but the results request returned a Cloudflare “Just a moment” challenge (HTTP 403), so no Missouri court result was read; not worked around. (e) Kansas CaseSearch requires accepting a user agreement (not accepted). Court and enforcement records are therefore not exhaustive: the clean record rests on CourtListener, the Missouri AG search, BBB and the web searches.
• OSHA establishment search: results URL returned the human-verification page (HTTP 405) and HTTP 403 to text fetch on October 28, 2026; not worked around, so the workplace-safety record is unchecked.
• BBB service area read October 28, 2026: Johnson, Leavenworth, Miami and Wyandotte counties Kansas plus Cass, Clay, Jackson and Platte counties Missouri. The file is still one office (Overland Park, Kansas); both states are in the West region.
• QualityPro and GreenPro status not confirmed on the NPMA site (the GreenPro page loaded but lists no company directory).
• No service agreement, terms of service or cancellation policy is published; renewal, cancellation channel, arbitration and any cancellation fee are unknown beyond the “no contracts” statements.
• Reddit thread fetch returned a “Prove your humanity” human-verification check (not bypassed); Reddit items are search-snippet only. pestreviews.org shows “2,533 Verified Pest Control Reviews” for the company; its page returned HTTP 503 and it is not used (a search snippet only; whether it is an independent platform or a company-solicited feed was not established).
• Door-to-door: no evidence found; recorded as unknown.

Open questions

• OSHA establishment search, Missouri Case.net results, Kansas CaseSearch and the Kansas Secretary of State remain unread (human-verification checks, user-agreement click-through or CAPTCHA).
• Google count (2,946) is a third-party crawl dated September 11, 2026, not a live Google read.
• Contract terms beyond the “NO CONTRACTS” statements (renewal, cancellation channel, dispute) are unpublished; a signed service agreement, if any, was not seen and the company’s text never cites one.