Patton Termite & Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★HomeAdvisor, Wichita, Kansas · August 2016

  “Grant from Patton Termite and Pest Control came out that day and treated the attic and the rest of my house to get rid of them.”

  Carol W.Read on HomeAdvisor

• ★★★★★HomeAdvisor, Wichita, Kansas · March 2016

  “The technicians are always punctual and efficient.”

  Nital P.Read on HomeAdvisor

• ★★★★★HomeAdvisor, Wichita, Kansas · April 2014

  “After servicing our house every two months for nine years they dropped us without so much as a courtesy phone call.”

  Charles J.Read on HomeAdvisor

  Shown as 5.0 on the page because the reviewer updated the rating after the company followed up.

Profile scope: Single BBB file for Patton Termite & Pest Control, Inc., 7920 W Kellogg Dr, Wichita, Kansas (the company’s only office), so a home-region profile. A second, separate BBB file (1617 W 52nd St N, sole proprietor Rocky Welborn, alternate name Liberty Exterminating, Not Rated, 0 complaints) is related by name only and is not attributed; it changes nothing either way. Profile read October 28, 2026: A+, not accredited, type of entity Corporation, business started 11/7/1999, incorporated 3/22/2001, Gerry Marsh president. Complaints tab 0; reviews tab 0. October 28, 2026 re-read the profile: A+, alerts list empty, closed complaints 0 in the past three years and 0 in the past 12 months. The profile data carries an accreditation date of August 25, 2010, but the page states “This business is NOT BBB Accredited.” and shows no accreditation, so the company is treated as not accredited.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

Not found. The careers page lists a Customer Service Representative and a Pest Management Professional who will “sell pest management programs to various commercial and residential clients”; no summer, door-to-door or canvassing roles. The company takes quote requests by phone and web form. No review read mentions a rep at the door, and no solicitor-permit record was searched. Recorded as unknown.

Contract terms and pricing

• Quarterly Plus Program: treatment inside and out four times a year with a warranty between services and a commercial-grade exterior rodent station at no extra charge. No term, renewal, cancellation or fee wording is published.⁷

  “treat your home inside and out four times a year, with a warranty included between each service”

• Pricing is quoted by phone or online form; no price list or service agreement is published on the site.⁸

  “For pricing and service information, give our office a call at 316-773-3825 or contact us online.”

• A HomeAdvisor customer (Apr 2012) says they are under a contract with the company; the review gives no term, renewal or cancellation detail.⁹

  “We have a contract with them. They are very responsive. We never see them when they come.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Midwest Plains, Patton Termite & Pest Control, Inc. (Wichita) file · Complaint summaryScored: Complaint record

  BBB rating A+, not accredited, 0 complaints and 0 customer reviews on file; no pattern-of-complaints alert or government-action notice shown. The profile data read by the verifier also shows 0 closed complaints in the past three years and in the past 12 months, and an empty alerts list.^{2, 12}

• October 28, 2026 · BBB of Midwest Plains, second file named “Patton Termite & Pest Control” (1617 W 52nd St N, Wichita) · Complaint summaryN/A

  Separate sole-proprietorship file (owner Rocky Welborn, alternate name Liberty Exterminating, business started 3/1/1981, file opened 2/2/2010), BBB Not Rated, 0 complaints and 0 reviews. KDA lists Patton’s license as “AKA LIBERTY EXTERMINATING” and the BBB file carries the Patton name, but its owner, address (1617 W 52nd St N), phone ((316) 838-5667), entity type and 1981 start differ from Patton Termite & Pest Control, Inc. (founded 1999, 7920 W Kellogg Dr), and no source read says Patton bought or operates Liberty Exterminating. Both files show 0 complaints and the Not Rated file has no letter grade, so attributing it would not change complaint record.^{14, 15, 16}

  A directory page lists “Liberty Exterminating CO” at the same address and phone as the BBB file, as its own business, which fits a separate firm. Search-result snippets (not fetched; MapQuest, Yelp and LinkedIn forbid automated access) hint at a link: a MapQuest snippet lists Liberty Exterminating at Patton’s older address (7570 W 21st St N), a Yelp snippet says “We had Liberty out last spring” under Patton’s listing, and a LinkedIn snippet lists both names as employers. Snippets are leads only. Ownership transfer or a trade-name relationship is plausible but unproven.

• October 28, 2026 · US EPA ECHO facility search (name “Patton Termite”, state Kansas) · EnforcementN/A

  EPA ECHO returned 0 facility rows for the name in Kansas. Not exhaustive: it covers EPA-tracked facilities, and FIFRA cases against a pest control firm may not appear.¹⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Locally owned and family operated in Wichita since 1999, “one of the top 100 pest management companies in the U.S.”⁴

• Employs five Associate Certified Entomologists.⁸

• Adheres to QualityPro standards in hiring, reference and background checks, professional service and safety (not verified on the QualityPro site).⁶

• Member of the National Pest Management Association (not verified on NPMA’s site).⁸

• Homepage Google figure: “4.9 Rating on Google with Over 1500 Reviews!”¹

• Service area: Wichita and surrounding Kansas towns (Andover, Derby, Hutchinson, McPherson, Newton, Salina, Winfield and others). All listed towns are in Kansas.³

Mentions

• KWCH 12 News · News · September 6, 2024 · Positive toneRead

  Pest control company helps family in desperate need rid home of bedbugs

  KWCH reports that Patton’s president sent a team to treat an elderly Wichita man’s home for bed bugs at no charge after the station aired the family’s story.

  “Marsh sent a team to the house and rid the home of bed bugs for free.”

Reddit hasn’t been searched for this company yet.

1 location on file in Kansas (1).

Overall confidence in this score: Low (provisional), 1 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• Verifier rated the legal and regulatory record low (high earns a point).
• 2,287 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 8 independent websites cited (25 or more earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).

How confidence is set

Gaps in the record

• Results were leads only; every cited fact was read from the page.
• No Google review excerpts collected.
• Only one office exists (7920 W Kellogg Dr, Wichita, Kansas; the company site lists no other). Other covered-state licensing and registry were not researched because the company has no presence there.
• Two other Wichita addresses appear on third-party pages: HomeAdvisor (7570 W 21st St N, Ste 1026C), attributed to Patton by legal name and founder as an older address, and a separate BBB file (1617 W 52nd St N, Rocky Welborn, “Liberty Exterminating”), which is related by name (KDA “AKA LIBERTY EXTERMINATING”) but not shown to belong to Patton.
• Kansas Secretary of State business search is blocked by an AWS WAF CAPTCHA, and OpenCorporates showed a human-verification check; entity status in Kansas not read. KDA’s current business license implies good standing at issuance.
• KDA lookup has no status column and no insurance or bond field; insurance not shown. The designated certified applicator is not shown by the business lookup.
• KDA publishes no enforcement list; the Kansas Attorney General has no per-company complaint data; Kansas CaseSearch requires accepting a user agreement (not accepted); CourtListener is behind a human check; OSHA’s establishment search returned a ‘Let’s confirm you are human’ check (not bypassed). Court, OSHA and enforcement records are therefore not exhaustive. EPA ECHO name search returned 0 rows.
• Yelp (a search-result summary suggested a listing around 4.9 stars with under 10 reviews, unverified and not recorded), Indeed, Glassdoor and Facebook were not fetched (terms forbid automated access). No employee ratings recorded. No RepVue page found.
• Angi and Thumbtack: no Angi profile found by search; the Thumbtack page was not opened. Other aggregator pages (Yext, Houzz, Poyst, Birdeye, Porch) mirror Google or directory data and were not used.
• No service agreement, FAQ answer or terms page is published (the FAQ answers are collapsed and were not captured). Term, renewal, cancellation fee, cancellation channel and arbitration are unknown.
• No Reddit threads found by search. Web searches for lawsuits, attorney-general actions, settlements or complaints found nothing about this company; this is not proof of none.
• QualityPro and NPMA membership claims were not checked on the issuers’ sites.
• Liberty Exterminating: no document read states whether Patton Termite & Pest Control, Inc. bought, absorbed or merely licenses under the Liberty Exterminating name. The Kansas Secretary of State record (which might show an assumed name or acquisition) is blocked. Snippet leads from MapQuest, Yelp and LinkedIn were not opened (their terms forbid automated access) and are not evidence. The Wayback Machine was offline on October 28, 2026.
• Kansas CaseSearch (casesearch.kscourts.gov) failed to connect on one try and also requires accepting a user agreement; no Kansas court, OSHA or Secretary of State record was read, so legal and registry coverage stays incomplete.

Open questions

• Does Patton Termite & Pest Control, Inc. own or operate Liberty Exterminating (the Welborn sole proprietorship)? Kansas Secretary of State assumed-name or acquisition records could settle it; the registry is blocked to the agent.
• Kansas Secretary of State entity status, Kansas district court cases and OSHA establishment records were not readable (human checks / user agreement).
• Google 5.0 from 2,287 is a third-party crawl dated September 11, 2026, not a live Google read.
• Contract terms (term, renewal, cancellation fee and channel, arbitration) are unpublished; sales and contract fairness stays unscored.