How do I cancel Fast Action Pest Control, and is there a cancellation fee?

What the record says about canceling Fast Action Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Agreements are signed electronically at enrollment; a copy and a welcome letter covering the term, total cost and cancellation policy are emailed afterwards (company reply).⁷

  “Every customer receives a digital copy of all documents they sign at the time of enrollment.”

• Residential recurring service is sold on a one-year (12-month) agreement; the discounted start-up price applies only with the annual agreement (company statements in BBB replies).^{7, 8, 10, 13}

  “we do not offer a $30 one-time service without a signed 12-month agreement”

• Early-cancellation fee: company replies state a $100 early cancellation fee on 2024-2025 accounts (and halve it to $50 as a goodwill offer).⁸

  “This customer still has three service per her agreement this is why we have added $100 early cancelation fee.”

• Other company-stated cancellation fees on 2025-2026 accounts: $149 (offered at $74), $200 and $300; the company describes the fee as recovering the initial-service discount given for the annual agreement.^{8, 10, 13}

  “The additional $200 charge is the cancellation fee that applies when the customer called to cancel the service.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Fast Action Pest Control’s score on this factor: 5.0 out of 10.

• 12-month minimum term^{7, 8, 10, 13}

  Counted in the score: −1

• Early-cancellation fee $100^{8, 10, 13}

  Counted in the score: −1

• Customer accounts of terms misstated at the sale (7 documented)^{8, 10, 13}

  Counted in the score: −2

• Unpublished renewal, cancellation-channel & dispute terms^{7, 8, 10, 13}

  Counted in the score: −1

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