Mountain West Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: One BBB file, “Mountain West Pest, LLC” (BBB Mountain West & Pacific Southwest). Its Find Local Branches list holds exactly 2 locations, both in Utah: 2241 Grant Ave (Ogden; BBB labels it “Taylor”) and 3343 S Main St, Salt Lake City. Alternate names: Mountain West Pest; Mountain West Pest Control. Same phone (801) 415-9908 as the Google listings.

Scored: Complaint record

BBB profiles

• Main profile · A-View

• Mountain West Pest, LLC · accredited · 5 complaints in 3 yearsView

  Recorded: “5 complaint(s) filed against business”

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found for this company. Searches for door-to-door, summer sales, knocking and sales-rep recruiting with the company name (queries mountain-west-pest-control-d2d, -salesjobs, -door) returned only other companies. None of the Google, BBB or Yelp review text read mentions a rep at the door. The website sells by phone, online quote form and published monthly plans. A ZoomInfo search snippet lists a “Regional VP, Sales at Mountain West Pest” with an @mwpest.com address (https://www.zoominfo.com/p/Cody-Cottrell/7921051808; snippet only, not opened), which shows a sales role but not door-to-door selling. Indeed was blocked (403), so employee reviews could not be checked for sales roles. Recorded as unknown (not found), not as “no”.

Contract terms and pricing

• Published residential plans: Essential Home Plan $49/Missouri (general pest, exterior + interior, free re-services), Plus Home Plan $59/Missouri (adds rodent control), Complete Home Plan $99/Missouri (adds mosquito). No term, renewal, cancellation or dispute terms are stated with the plans.^{5, 7}

  “Essential Home Plan Year-round general pest protection for your home. $49/MO”

• FAQ on pricing: three tiers billed as a monthly or per-service rate “with no hidden fees”. The FAQ says nothing about a minimum term, auto-renewal, cancellation method or fee, or arbitration.⁸

  “Three tiers on our pricing page: Essential, Plus, and Complete. Each is a clear monthly or per-service rate with no hidden fees.”

• Guarantee: free re-treatments between regular services if pests return.⁸

  “Every regular service includes free re-treatments between visits if pests return. No questions asked.”

• First-hand Google review on the Ogden listing (Sarah H., about May 2026): customer says she is in a 1-year contract and that canceling will be expensive (no amount stated). The review concerns a rodent control and sanitation job; the owner replied that the ongoing rodent service had since improved.⁹

  “Unfortunately, I am stuck in a 1 year contract with them, so it's gonna be expensive to cancel their”

• First-hand Google review on the Logan listing (Vlobie, about May 2026): customer who signed up for lawn care says that when they tried to cancel they were told they would be charged more to stop (no amount stated). Owner reply: could not match the reviewer to an account.¹⁰

  “When I tried to just cancel after a terrible result, they told me theyd have to charge me even more to stop wasting money on a service they didnt provide.”

• Yelp review on the Ogden (2241 Grant Ave) business page, seen only as a search snippet: reviewer paid a $99 cancellation fee under a contract. Date and full text not visible (Yelp returned 403).¹¹

  “contract so I had to pay $99 cancellation fee. The service was fine but I”

• Yelp review on the Ogden business page, seen only as a search snippet: complaint about a cancellation fee (“PATHETIC”); amount not visible.¹¹

  “review to not charge you the cancellation fee. PATHETIC!!!!!”

• Yelp review on the Salt Lake City business page, seen only as a search snippet: reviewer wished they had read the contract more carefully and canceled by text message. No term or fee visible.¹²

  “I wish I had read the contract more carefully before signing up with Mountain West Pest Control. ... Finally texted to cancel our contract and get our money back,”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Mountain West & Pacific Southwest · Complaint summaryScored: Complaint record

  BBB file Mountain West Pest, LLC (Ogden/“Taylor”, Utah; also lists the Salt Lake City office): 5 complaints in the last 3 years, 2 in the last 12 months; rating A-; BBB Accredited since 2/7/2019. Complaint texts are not published (“There are no matching results”), so themes and answered/unanswered counts are unknown.²⁰

• October 28, 2026 · Utah (Attorney General) · Search resultN/A

  Utah Attorney General site search for “mountain west pest”: the only result is an unrelated 2017 human-trafficking conference post; no press release, lawsuit or settlement involving the company.²²

• October 28, 2026 · Federal courts (RECAP) · Search resultN/A

  CourtListener RECAP (federal) search for “Mountain West Pest”: one docket entry, a 2022 Chapter 13 bankruptcy of an individual (Bankr. D. Utah 22-21591) whose creditor mailing list includes “Mountain West Pest, 2241 Grant Avenue, Ogden”. The company is a listed creditor, not a party to any suit. No federal case against the company found.²³

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation, BBB Mountain West & Pacific Southwest, 2019 (accredited since 2/7/2019)²

  Source shown; issuer check not recorded

• Listed on Expertise.com “Best Pest Control Services Serving Ogden” (current list), Expertise.com²⁶

  Source shown; issuer check not recorded

  The company claims Expertise.com’s 2021 Best Pest Control Company in Ogden; the 2021 edition was not seen. No QualityPro, GreenPro or NPMA membership found.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded in 2017 by people who previously worked for large national pest control companies.³

• Family-owned and Utah-based.⁵

• Free re-treatments between regular services if pests return.⁸

• Named Expertise.com’s 2021 Best Pest Control Company in Ogden; BBB accredited.³

• Site review widget shows 4.7 from 3,491 reviews (the source of the total is not stated; the three Google listings total 2,430 live).⁵

• Offices in Salt Lake City, Logan and Ogden.^{5, 8}

• Advertises its UDAF business license number on every page.⁵

Mentions

• Wasatch Peaks Credit Union · Other · Date not shown · Positive toneRead

  Business Spotlight | Mountain West Pest Control

  The Ogden credit union profiles the company as a locally owned pest and lawn care business it lent to during the pandemic. Promotional (the lender’s own spotlight).

  “During the challenging times of the pandemic, Mountain West Pest Control found a steadfast partner in Wasatch Peaks Credit Union.”

• Expertise.com · Directory · Date not shown · Positive toneRead

  8 Best Ogden, Utah Pest Control Services

  Listicle of Ogden pest control companies; lists the company at 2241 Grant Avenue under “Best Pest Control Services Serving Ogden”.

  “Mountain West Pest Control delivers pest management solutions to residents in Ogden and the surrounding neighborhoods.”

• Nextdoor · Forum · June 7, 2021 · Neutral toneRead

  Pest control in Ogden? (Nextdoor recommendations page)

  The company’s unclaimed Nextdoor page shows a 2021 Ogden request for pest control recommendations and a reply about product safety sheets that does not name the company; no recommendation count is shown.

  “Pest control in Ogden? We are looking for someone to come spray for bugs at my house and my parents both in Ogden!”

Reddit hasn’t been searched for this company yet.

3 locations on file in Utah (3).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 2,312 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 15 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Utah business registry (Division of Corporations) not checked: the entity search is gated by Cloudflare Turnstile, and OpenCorporates returned “Checking your browser” twice. Legal name and LLC formation date come from BBB (secondary).
• Contract terms: no service agreement, terms of service or cancellation policy is published on mwpest.com (site map, FAQ, pricing and privacy pages checked). Minimum term, auto-renewal, cancellation channel and fee, and arbitration are unknown. First-hand reports: a 1-year contract (one Google review) and cancellation charges (one Google review without an amount; two Yelp snippets, one stating $99).
• Google reviews: Google served a limited view, so reviews could not be sorted by lowest rating or filtered by the “early cancellation fee” topic; only the 4-5 default reviews per listing were read (14 in total).
• Yelp blocked (403 / timeout) for the Ogden, Salt Lake City and Logan pages; the 2.3 (23 reviews) rating and the cancellation-fee excerpts are search snippets only and not scored.
• BBB complaint texts not published, so complaint themes and the unanswered count are unknown.
• Indeed blocked (403, Cloudflare); its “Mountain-West-Pest-Control” page could not be tied to this company. No Glassdoor, RepVue or Comparably page found for this company. Workplace not scored.
• No Angi, HomeAdvisor, Trustpilot or Thumbtack profile found for this company (the HomeAdvisor “MountainWestPest” profile is the unrelated Nampa, Idaho company). Facebook individual recommendations require a login.
• Door-to-door: no evidence either way; recorded as unknown. City solicitor-permit records not searched.
• UDAF enforcement history is not published online (GRAMA request needed); not requested.
• Utah state courts (Xchange) are subscription-only; not searched. Federal RECAP search found the company only as a creditor on an individual’s 2022 bankruptcy notice.
• Utah Division of Consumer Protection legal-actions database host does not resolve; DCP complaint counts need a GRAMA request. Utah AG site search found nothing about the company.
• OSHA/UOSH establishment search results sit behind a human-verification check; not checked.
• Reddit: a site:reddit.com search returned no thread about this company.
• Expertise.com 2021 award is a company claim; only the current Expertise.com Ogden list was seen.
• Google’s Ogden listing shows the review topic “early cancellation fee, mentioned in 3 reviews”, but its limited view (no sign-in) did not filter by the topic chip or by a “Search reviews” query for “cancellation”; only 1 of the 3 (Sarah H., 1-year contract, no amount) could be read. The other two are unread, so any term or fee they state is not on record.
• Two extra searches (mountain-west-pest-control-verify-ecf, -verify-yelpfee) found no further first-hand fee or term report for this company. A Facebook “fb-answers” result says the company “usually requires a 5-application yearly agreement”; it is an AI-style summary snippet, not a first-hand report or company statement, so it is not used.
• Yelp business pages still return 403, so the $99 and “PATHETIC” fee excerpts and the 2.3 (23) rating remain search snippets.
• An unclaimed Google listing “Mountain West Pest Control” (Ogden 84404, 1 review, no phone or website) could not be tied to this company; excluded.

Open questions

• Two of the 3 Ogden Google reviews under the “early cancellation fee” topic are unread (limited view). Today the $99 Yelp report is a single snippet and the 1-year report is a single page report.
• Utah Division of Corporations entity status is unverified (Turnstile); legal name and formation date come from BBB.
• Door-to-door unknown: a ZoomInfo snippet lists a “Regional VP, Sales” at the company, which is not evidence of door-to-door selling.