Zunex Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Two state files, both in the West: the Washington LLC (Auburn, BBB Great West + Pacific) and the Utah LLC (Orem, BBB Mountain West & Pacific Southwest). The company operates only in Washington and Utah.

Scored: Complaint record, Sales and contract fairness (−1)

Complaint themes

• Early-cancellation fee
• Billing errors
• Door-to-door sales promises not matched by the contract
• Treatment effectiveness

BBB profiles

• Main profile · A+View

• Zunex Pest Control, LLC · A+ · not accredited · 3 complaints in 3 yearsView

• Zunex Pest Control Salt Lake, LLC · A+ · not accredited · 0 complaints in 3 yearsView

Door-to-door sales: Yes

Door-to-door: yes. Two first-hand BBB complaints on the Washington file describe the sale by a (door-to-door) salesman, a Facebook review on the Washington page complains about reps ignoring no-soliciting signs, and the owner is profiled for his door-to-door sales background. Snippets (Facebook mention about “a full team knocking in Salt Lake”, Indeed FAQ, LinkedIn, Yelp) agree but are snippets only. No company recruiting page for summer sales was found. The quote page says “no pushy sales tactics”.

• “Door to Door verbal advertising is not consistent with the actual service provided”

  bbb.org · retrieved October 28, 2026⁸

  First-hand BBB complaint (07/29/2024) describing the sale by a door-to-door salesman.

• “The salesman told us he would come out at initially, and then again 2 weeks later at no cost to us.”

  bbb.org · retrieved October 28, 2026⁸

  First-hand BBB complaint (01/15/2025) describing a salesman.

• “constantly badgering you even if you arent interested. disregarding no soliciting signs.”

  facebook.com · retrieved October 28, 2026⁹

  Facebook review (Russell H., August 9, not recommended) on the Auburn, Washington page; the company replied about its “outreach”.

• “Josh is the owner of Zunex Pest Control. Josh not only experienced tremendous success in door-to-door sales, he also took that knowledge and started his own pest control company.”

  youtube.com · retrieved October 28, 2026¹⁰

  Bug Bux Podcast EP. 83 “Josh Zuniga and the Rise of Zunex - Record Setting D2D Sales and Scaling” (about 2 years old).

• “I am opening a branch of Zunex Pest Control in Salt Lake! I'll also have a full team knocking in Salt Lake this year. If anyone has any leads on salesman that ...”

  facebook.com · retrieved October 28, 2026¹¹

  Undated post on the Facebook mentions page.

• “How often do raises occur at Zunex Pest Control? Asked January 5, 2023. It's a commission based job for salesman, but technicians can move up ...”

  indeed.com · retrieved October 28, 2026¹²

  Indeed returned a Cloudflare check (HTTP 403).

• “Salesman. Zunex Pest Control. Apr 2023 - Aug 2025 2 years 5 months.”

  linkedin.com · retrieved October 28, 2026¹³

  LinkedIn profile snippet (same profile lists “Door to Door Sales Representative” at another company). Not opened.

• “The pushy door-to-door salesman lied to me-- a VERY EXPENSIVE lesson for me ...”

  yelp.com · retrieved October 28, 2026¹⁴

  Yelp returned HTTP 403; snippet only.

Contract terms and pricing

• Website Terms of Use (effective February 25, 2026), “Automatic Renewal”: subscriptions renew automatically unless canceled. The document is a generic website template (it says the company is based in New Jersey and describes an online checkout), governing “your use of and access to the Website and any products, materials, and services provided by or on the Website”.¹⁵

  “Subscriptions are automatically renewed through the payment method that you chose during purchase unless you cancel the subscription within the deadlines for termination specified in the relevant section of these Terms and/or Website.”

• Website Terms of Use, “Termination”: recurring subscriptions may be terminated by written notice using the contact details in the document or controls on the website.¹⁵

  “Recurring subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Company using the contact details provided in this document”

• Website Terms of Use, “Dispute Resolution and Mandatory Arbitration”: AAA arbitration in New Jersey and a class-action waiver (same template; New Jersey governing law).¹⁵

  “SHALL BE SETTLED BY BINDING ARBITRATION and not in a court of law. The arbitration shall be administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules in the State of New Jersey”

• Minimum term (company statement): the company’s own BBB reply (07/21/2025) says the customer “signed up for a 1 year Basic pest control program”, with an initial service of $106.38 and bi-monthly services billed monthly.⁸

  “The customer signed up for a 1 year Basic pest control program. The initial service was billed at $106.38, and the bi-monthly services were to be $120, billed monthly.”

  Scored: Sales and contract fairness (−1)

• Early-cancellation fee (company statement): in the same BBB reply the company says it waived the cancellation fee, “which is normally 50% of the remaining contract value”.⁸

  “have waived the cancellation fee, which is normally 50% of the remaining contract value”

  Scored: Sales and contract fairness (−3)

• Separate signed service agreement: the company’s BBB reply (08/15/2024) cites “the signed agreement” and “the signed service agreement” for a GPC bi-monthly plan ($49.00 initial, $145 recurring plus tax). The agreement itself is not published.⁸

  “As outlined in the signed agreement, the initial service charge was $49.00 plus tax”

• Company BBB reply (01/27/2025): early termination carries a fee under the contract; service guarantee refunds the last recurring fee if a covered infestation persists after three consecutive in-between treatments.⁸

  “As stated in the contract, early termination is subject to a fee”

• Customer report (BBB complaint, 07/29/2024, Washington file, first-hand): the door-to-door salesman promised “Cancel Anytime without fee”, “No termination fees involved” and “$50 for 1st service and $125 thereafter”; the company then asked for a $200 cancellation fee and charged more. The company replied that the signed agreement set $49 initial and $145 recurring plus tax.⁸

  “What the business committed to provide me: 1- Cancel Anytime without fee 2- No termination fees involved 3- $50 for 1st service and $125 thereafter”

  Scored: Sales and contract fairness (−1)

• Customer report (BBB complaint, 01/15/2025, Washington file, first-hand, resolved): the salesman promised a free follow-up visit two weeks after the first service that did not happen; the customer was told canceling would cost “hundreds of dollars”. The company says the follow-up charges were waived and offered to adjust the termination fee; the customer accepted the resolution.⁸

  “I was told they will not cancel my service, and that I will be charged hundreds of dollars to stop a service that does not work.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Washington · Complaint summaryScored: Complaint record

  BBB Great West + Pacific, file “Zunex Pest Control, LLC” (Auburn, Washington): 3 complaints in 3 years, 0 in the last 12 months, all with a business response (07/21/2025 Order Issues, Answered; 01/15/2025 Service or Repair Issues, Resolved; 07/29/2024 Customer Service Issues, Answered). Themes: early-cancellation fee, billing errors, door-to-door sales promises, treatment effectiveness. A+ rating, not accredited.⁸

• October 28, 2026 · Utah · Complaint summaryScored: Complaint record

  BBB Mountain West & Pacific Southwest, file “Zunex Pest Control Salt Lake, LLC” (Orem, Utah; file opened 9/12/2025): 0 complaints, 0 reviews, A+, not accredited.²⁵

• October 28, 2026 · Washington · OtherN/A

  WSDA pesticide compliance enforcement action lists for 2019 through 2026 Q3: no entry for Zunex, its designated applicator or the advertised license holder. Washington L&I: no DOSH inspections in the previous 6 years.³⁰

• October 28, 2026 · Utah · OtherN/A

  Utah Attorney General site search for “zunex”: no results. CourtListener (federal and RECAP) search for “Zunex”: no case involving Zunex Pest Control (only OCR fragments of unrelated “Immunex” filings).^{31, 32}

  The CourtListener search returned a “Let’s confirm you are human” check (HTTP 405) on re-check; not worked around. The Utah AG search was re-read live (no results).

• February 12, 2024 · Washington · Complaint summaryN/A

  Washington Attorney General consumer complaints dataset: 2 complaints against “Zunex Pest Control” (Auburn, Washington, category Contractors), opened September 15, 2023 and February 12, 2024, both Closed; recorded consumer savings $0.00 and $273.09. Complaints are not findings of wrongdoing and are not scored.²⁹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Winner, PCT 4th Annual Vehicle Wrap Contest, PCT (Pest Control Technology) magazine, 2022^{35, 39}

  Source shown; issuer check not recorded

  A design award, not a service-quality certification. No QualityPro, GreenPro or NPMA membership was found.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned; locally owned and operated with teams in Utah and Washington.⁶

• Advertises “Lic. #101704” (an individual WSDA license).⁶

• “4.9-star rated on Google in both WA and UT” and “trusted by hundreds of homeowners”.⁴⁰

• Quote page: “no hassle, no pushy sales tactics” and “no hidden fees”.⁴⁰

• Service area: Seattle to Enumclaw and Gig Harbor to Eatonville (King and Pierce counties) in Washington; the Wasatch Front from Weber County to Utah County in Utah.^{41, 42}

Mentions

• PCT (pctonline.com) · Trade press · September 30, 2022 · Positive toneRead

  Slideshow: 4th Annual PCT Vehicle Wrap Contest

  PCT magazine announced Zunex Pest Control as the winner of its fourth annual vehicle wrap contest.

  “Published September 30, 2022 PCT recently announced Zunex Pest Control as the winner of our fourth Vehicle Wrap Contest.”

• Bug Bux Podcast (YouTube) · Podcast · Date not shown · Positive toneRead

  EP. 83 Josh Zuniga and the Rise of Zunex - Record Setting D2D Sales and Scaling

  Pest-industry podcast interview with owner Josh Zuniga about his door-to-door sales background and starting Zunex.

  “Josh not only experienced tremendous success in door-to-door sales, he also took that knowledge and started his own pest control company.”

• Expertise.com · Directory · Date not shown · Positive toneRead

  10 Best Auburn, Washington Pest Control Services

  Listicle naming Zunex among the best pest control services serving Auburn, at a different Auburn address (30275 129th Avenue Southeast); it says the company has more than 15 years of industry experience, which conflicts with the 2020 start date (likely the owner’s experience).

  “Zunex Pest Control offers pest management solutions to residents of Auburn and the rest of the Greater Puget Sound area.”

• Facebook group post · Forum · Date not shown · Negative toneRead

  Local pest control company recommendations that aren't Zunex, please!

  A Facebook community group post asks for local pest control recommendations other than Zunex; the group and its location were not visible.

  “Local pest control company recommendations that aren't Zunex, please!”

• JustAnswer · Other · August 5, 2025 · Negative toneRead

  Zunex Pest Control Contract Issues? Expert Q&A Help

  A customer asks a lawyer whether Zunex is in breach of contract while still sending invoices. Page returned HTTP 403; only the snippet was seen.

  “I believe Zunex Pest Control is in breach of contract, yet they keep sending me invoices.”

Reddit hasn’t been searched for this company yet.

5 locations on file in Washington (3), Utah (2).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 3,541 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Washington Secretary of State (CCFS) search is behind Cloudflare Turnstile and OpenCorporates returned a reCAPTCHA (October 28, 2026), so the Washington registry status of Zunex Pest Control LLC (UBI 604520695) is not verified; L&I shows the UBI, owner and a current workers’ comp account.
• Utah Division of Corporations search is gated by Cloudflare Turnstile and OpenCorporates was blocked, so the registry status of “Zunex Pest Control Salt Lake, LLC” (named on the Utah BBB file) is not verified, and which entity holds AIMS license 4000-3015 (“ZUNEX PEST CONTROL”) is not confirmed.
• UDAF enforcement history requires a GRAMA request; not published online. Utah DCP legal-actions search host does not resolve. Utah state courts (Xchange) are subscription-only. OSHA establishment search (UOSH) sits behind a human-verification check.
• Washington state courts (dw.courts.wa.gov) not searched (untested per state guide); CourtListener federal search found nothing.
• Yelp (Auburn and Sandy listings), Indeed, Glassdoor and JustAnswer returned HTTP 403; no ratings captured. No Angi, HomeAdvisor, Thumbtack, Trustpilot, Nextdoor or Porch profile was found by searches.
• The service agreement the company cites in its BBB replies is not published, so auto-renewal, cancellation channel and dispute terms of the service contract are unknown; the website Terms of Use (a New Jersey template) are recorded but treated as website-only.
• The WSDA company search still lists Thomas Max Shelley (holder of the advertised #101704, CA status Invalid) as a CA/SPI name on the Zunex rows; the company record itself names Kate-Lynn Maria Helton-Roth (105987) as designated CA. Whether Shelley was a former designated CA was not determined.
• WSDA and the Utah BBB file give a Utah address at 729 N 1500 W, Orem; the company site lists Sandy.
• A Florida Sunbiz search snippet shows “ZUNEX PEST CONTROL MIAMI LLC” (filed 08/20/2024, INACTIVE, St. Petersburg, Florida) with a name history including ZUNEX PEST CONTROL LLC; Sunbiz timed out and no link to this company was established. Outside the 24 states; not used.
• Google review excerpts come from the default sort (the “Lowest rating” sort could not be applied).
• No Reddit thread about Zunex was found by searches.
• Facebook, LinkedIn, YouTube, Yelp, Indeed and JustAnswer were not re-read (their terms forbid automated collection, or they blocked access at research time).
• CourtListener now shows a human-verification check. Washington SOS (CCFS) and Utah Division of Corporations were not retried (Turnstile per research notes), so registry status of both LLCs and the holder of UDAF 4000-3015 remain unverified.

Open questions

• Which Utah LLC (Zunex Pest Control Salt Lake, LLC or another) holds UDAF 4000-3015 “ZUNEX PEST CONTROL”: AIMS shows only the name, and the Utah registry is behind Turnstile.
• Website Terms of Use say “BY PURCHASING OR USING ANY OF OUR PRODUCTS OR SERVICES, YOU EXPRESSLY AGREE... BINDING ARBITRATION”, but the document is a New Jersey website template and the company cites a separate unpublished signed service agreement. Treated as website-only; either reading gives sales and contract fairness = 4.0.