How do I cancel Nomo Pest Solutions, and is there a cancellation fee?

What the record says about canceling Nomo Pest Solutions

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company-stated (BBB reply, St. Louis Missouri file, 06/17/2025): the service agreement “includes a $200 cancellation fee”.⁶

  “the agreement includes a $200 cancellation fee. Because the reservice was declined and”

• Company-stated (BBB reply, Lenexa Kansas file, 02/12/2026): a customer who cancels before completing the “12 Months minimum 5 contractual services” pays back the full initial service charge if a discount was given; the discount in that case was $200.⁵

  “If for any reason the contract is cancelled before completion of the 12 Months minimum 5 contractual services, and the initial service has been performed, the customer agrees to pay the full initial service charge if any discount was given.” The customer’s initial discount was $200, making that the cancellation fee that they agreed to. T”

• Company-stated (BBB reply, Lenexa Kansas file, 09/15/2025): a year-long agreement; on cancellation before completion the customer pays back the first-service discount, here $249.⁵

  “The customer received a $249 discount on their first service, and we ask that they pay that back if they don’t finish their agreement. Initial Complai”

• Company-stated (BBB reply, Lenexa Kansas file, 07/15/2025): the standard price of the initial treatment is $329 and a promotional discount applies “contingent upon completion of the full service term”; canceling early forfeits the initial discount.⁵

  “The standard price for the initial treatment is $329, with a promotional discount applied contingent upon completion of the full service term. As stated in the agreement, cancellation prior to the end of the contract term results in the forfeiture of the initial discount.”

• Company-stated (BBB reply, St. Louis Missouri file, 09/15/2025): after the initial agreement, “treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice”; with no notice the customer agrees to receive the scheduled service and pay its full price.⁶

  “Upon completion of this agreement, treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice." With no written cancellation confirmation from the customer regarding the account, the account remained open and services continued. There is no record on our”

• Company-stated (BBB reply, Lenexa Kansas file, 12/16/2025): the 30-day written notice “can be sent through mail, email, text, or through phone call”.⁵

  “This notice can be sent through mail, email, text, or through phone call. We did not receive”

• Company-stated (BBB reply, St. Louis Missouri file, 10/13/2025): a customer who cancels before completing “the obligatory 4 services” pays back the initial discount.⁶

  “if they would like to cancel before completeing the obligatory 4 services they will pay back the initial discount given to them. Customer Answe”

• Company-stated (BBB customer-review reply, St. Louis Missouri file, 03/23/2026): “12 Months minimum 7 contractual services” and an initial discount of $206 as the cancellation fee.¹²

  “If for any reason the contract is cancelled before completion of the 12 Months minimum 7 contractual services, and the initial service has been performed, the customer agrees to pay the full initial service charge if any discount was given. The customers initial discount was $206, making that the cancellation fee that they agreed to if they didn't complete”

• BBB complainant (Orem Utah file, 04/02/2025): on a one-year contract paying $35 a month, the company said ending it three months early would cost “an additional 294”.¹⁷

  “They told me I can end it if I pay an additional 294. I pay 35 dollars a month, I have 3 mont”

• Company-stated (BBB reply, Omaha NE file, 09/22/2026): the agreement says that if the contract “is cancelled before its completion, and the initial service has been performed, the customer agrees to pay the full initial service charge”; in that case the discount owed back was $299.¹⁸

  “In this case the discount given on the initial service which is owed back due to an early cancellation was $299.”

• BBB complainant (St. Louis Missouri file, 08/13/2025): “I was told by the salesman that 30 day resprays were done at no charge”; a $99 charge followed and canceling was quoted at $200.⁶

  “Either way I was told by the salesman that 30 day resprays were done at no charge. When I called about this I was told they would not reimburse me. I asked about canceling my account and they said that a $200.00 charge would apply. Business Response Date: 08/14/2025 An initial pest control service was performed on July 1”

• BBB complainant (Lenexa Kansas file, 07/22/2026): a door-to-door rep promised the ant problem “would be solved” and “unlimited re-services”; canceling “only with a fee”.⁵

  “Guaranteeing the ant problem we had would be solved. We agreed on 100 dollars quarterly. I signed the papers. He told me I could have unlimited re-services. I've had 2, and now I have a worse bug and ant then I had prior. I've called to try and cancel,”

• BBB complainant (Lenexa Kansas file, 09/03/2025): after agreeing to “try them for 3 months” from a rep at the door, the company asked $308 to cancel.⁵

  “et at the front door by a person selling Nomo Pest Control. I agreed to try them for 3 months and have paid them their charge per month. Now I have chosen t o cancel them and they want $308 to cancel. I will not pay them any more the”

• BBB complainant (Des Moines Iowa file, 07/17/2025): charged “$150 early termination fee” on canceling.⁸

  “I chose to cancel. I was then charged an additional $150 early termination fee.”

• BBB complainant (Des Moines Iowa file, 08/09/2024): a door-to-door salesperson; a “cancelation fee” of “over $200” was charged on 7/29, “I was not aware of any cancelation fees nor contracts”; the company later said the fee was refunded.⁸

  “On July 29th I noticed a charge for over $200 from this company as a cancelation fee. I was not aware of any cancelation fees nor contracts. This company is not transparent and scams people. I'm an elderly person an”

• BBB complainant (Orem Utah file, 11/07/2025): billed “a cancellation fee of $100” after four treatments over a year; the company replied it asks for “30 day written notice via text or email”.⁴

  “informed me today that I would be billed a cancellation fee of $100, even though I only ordered 4 treatments over 1 year to get rid of grasshoppers from the field behi”

• BBB complainant (Orem Utah file, 09/03/2025): the company is “trying to charge me $250 to cancel”.⁴

  “now they are trying to charge me $250 to cancel their "services" that never worked in t”

• BBB reviewer (Orem Utah file, 07/26/2024): “if you cancel they charge you $250 for the cancelation” and the first spray puts you in a one-year contract that was never mentioned.¹³

  “then if you cancel they charge you $250 for the cancelation. I never received a contract or any kind of agreement from them. Beware this company has had 36 com”

• BBB reviewer (Omaha NE file, 09/30/2025): “I thought it was for 3 months, then got me for 12”; the reviewer says canceling needs $329.¹⁴

  “star Not backed by BBB. They lie about contract in person. I thought it was for 3 months, then got me for 12. Phone contract is nothing like the one in person. They only come quarterly unless u complain. They won't let u cancel u”

• BBB reviewer (Lenexa Kansas file, 05/01/2026): paid for a full year upfront; the salesman said he “would cancel it immediately afterward” but a year later the customer was billed again.¹⁶

  “The salesman, REMOVED, told me I had to sign the contract to start service but that he would cancel it immediately afterward. That cancellation never REMOVEDyear later, I was billed again. When I called customer service and e”

• BBB complainant (Orem Utah file, 02/14/2025): the door-to-door rep “point blank lied to me to get me to sign the contract noting that it was month to month with no contract”, said the customer could cancel at any time, and had the customer sign on an iPad believing it was a receipt.¹⁷

  “point blank lied to me to get me to sign the contract noting that it was month to month with no contract. He said I could cancel at any time. The 'paperwork' was all no his ipad and he made me believe I was signing a receipt,”

• BBB complainant (Orem Utah file, 07/30/2024): the sales rep said $59 each time they spray (quarterly) but the company charges $59 every month; canceling would cost a “$240.00 cancelation fee”.¹⁷

  “I was told they charge $59 each time they spray your property, which would be quarterly, but when in actuality they charge you $59 every month. I would never sign up for something like that, it's a rip off. I've asked them to cancel my subscription due to there fraudulent selling act, but in order to cancel they wan”

• BBB complainant (Omaha NE file, 05/19/2025): “pressured into buying 6 mo. Services for 59.00”; the customer says they expected a $200 fee if they canceled within the 6 months, was then told they had signed for a year, and was charged $275.¹⁸

  “I was pressured into buying 6 mo. Services for 59.00 for a one time charge I knew I would be charged 200.00 if I canceled in the 6 month. I canceled in after the first month and they came and sprayed 1 time. But they have been taking money off my credit card 105.93 ×2, and 59.00×3 times. They said I signed the agreement for a year. The guy was pressuring me and I made him comeback because I wanted to”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Nomo Pest Solutions’ score on this factor: 4.5 out of 10.

• 12-month minimum term^{5, 6, 12}

  Counted in the score: −1

• Early-cancellation fee $200^{5, 6, 12}

  Counted in the score: −2

• Auto-renews⁶

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (9 documented)^{4, 6, 12, 14}

  Counted in the score: −2

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