Is Urban Desert Pest Control legit?

Licenses

Company pesticide licenses in each state where it has a location, with the status the issuing agency showed on the date retrieved.

• Arizona

  Arizona Department of Agriculture, Pest Management Division (Office of Pest Management): Business license^{2, 29}

  Status: Active; issued 10/28/2015 · Number 9471 · Expires 05/31/2027 (business search; QP categories also 05/31/2027)

• Arizona

  Arizona Department of Agriculture, Pest Management Division (Office of Pest Management): Business license^{29, 30}

  Status: Invalid; issued 06/17/2019 · Number 9914 · Expires 05/31/2025 (business search)

• Cost it points

  Minor administrative penalty: Arizona Dept. of Agriculture OPM citation and order, case 101197 (BL 9471): applicator not registered with the business before a termite treatment (04/30/2024); $150 civil penalty to the business, Administrative Warning to the qualifying party^{32, 33, 34}

  Counted in the score: −0.5

Better Business Bureau record

• Its BBB profile shows an A+ grade and 1 complaint in the last three years.

  BBB accredited.^{4, 27, 28}

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  3,134 reviews across 1 western US listing, averaging 5.0 out of 5 (weighted by review count).¹⁹

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• Arizona Department of Agriculture, Office of Pest Management citation and order, case 101197, against Urban Desert Pest Control, LLC (business license 9471) and its qualifying party Brad R. Olsen. Opened from a consumer complaint (received 07/22/2024) that a termite treatment was not completed per the company’s proposal; OPM found the consumer’s allegations not substantiated, but licensing records showed a certified applicator was not registered as an employee of the company when he performed the termite treatment on 04/30/2024. Olsen told the inspector it was an oversight and accepted responsibility. Order: the business to pay a $150 civil penalty (Violation 1); the QP issued an Administrative Warning (Violation 2). The order became final if no hearing was requested within 30 days; no hearing is shown.^{32, 33, 34}

  August 12, 2025 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · Enforcement · Not scored

Three other records (complaint summaries and permits) are on its review page.

Does it sell door to door?

• Partial: door-to-door selling is documented, but only for part of how the company sells or only in the past.

  Sales evidence

How it ranks

• #118 of 164 in the West

  Handshake Score 7.2 out of 10, Medium confidence.

  Strongest: customer satisfaction (10.0/10). Weakest: licensing and compliance (9.5/10). Sales and contract fairness: N/A.

  How we scored itFull rankings

Related

• Rankings by state
• How we review companies