ACTION Termite & Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: One BBB file for the whole company (Phoenix, Melinda Ln address); the company operates only in Arizona, so the file is AZ-scoped. No other ACTION file was found in BBB searches near Phoenix and Tucson. Business details: Business Started 1/1/1969; Business Incorporated 9/9/2003; LLC; alternate name Action Termite Control LLC; related business Budget Bed Bug LLC; management Byron Scott Agee (Member), Cynthia Lynn Agee (Member), Brent Scott Agee (CEO/Owner). No pattern-of-complaints alert shown. The company website states “A+ rating with the Better Business Bureau”.

Scored: Complaint record (−1.5, −0.5)

Complaint themes

• Unanswered complaints (all 3)
• Pre-purchase termite inspection said to have missed an infestation
• Add-on “treated insulation” sold for attic termites
• Service ended by customer notice

BBB profiles

• Main profile · D-View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found for the Arizona ACTION brand (40 searches, October 27, 2026): no summer or door-to-door sales postings, no recruiting site, and no review or complaint read describes a rep at the door. The company grows by acquiring local firms (mentions[0..8]), runs a home-inspector affiliate program for wood-destroying-insect reports, and sells by phone, text and web forms (“Purchase your Pest Protection Plan, use the form below or call us”). The “Pest Control Sales Associate” and technician postings on the Indeed company page are for a different business, Action Termite and Pest Control of Toms River, New Jersey, which shares the same Indeed page. One BBB complaint (12/04/2025) says a company representative offered an add-on (“treated insulation”) for attic termite activity, and one Indeed reviewer’s job title is “Termite Inspector /sales/tech”; neither describes door-to-door canvassing. Recorded as not found (unknown).

Contract terms and pricing

• Pest Protection Plan: four seasonal services with a service-to-service guarantee, unlimited re-services, interior and exterior, “as low as $49 monthly”. The page states no minimum term, auto-renewal, cancellation method, cancellation fee or dispute terms.¹²

  “Year Round Protection: 4 seasonal services with a service to service guarantee”

• Homepage FAQ price ranges: one-time pest treatment from $199; termite treatment $595 to $1,000+.¹³

  “One-time pest treatment: starting as low as $199 Termite treatment: $595 – $1,000+”

• ACTION 1-Year Termite Warranty form (dated 08/25/22 in the file name; posted by a home inspector, azinspect.com): covers subterranean termites only, treatment only (no damage); “The term of this agreement is for the period of 1 year but may be renewed by the customer yearly”; transferable at no charge on sale; the company “reserves the right to cancel this warranty at any time”. Shows business license #8285. This is a termite warranty, not the general pest plan; renewal is customer-initiated (not automatic).¹⁴

  “The term of this agreement is for the period of 1 year but may be renewed by the customer yearly.”

• First-hand customer report (BBB review, Diane S., 06/25/2025, Arizona BBB file): rodent control was sold only as a package with pest control on a 12-month contract, $468 initial and $99 monthly; she canceled on 6/17/25 and the bait boxes were collected. One report only; no cancellation fee is mentioned.¹⁵

  “Rodent control only available as a package WITH pest control and a 12 month contract. Plan Initial cost $468.00”

• Company Nextdoor offers (2020): “$59 One Time Pest Control Service” with a 30-day warranty and “No contracts or long term commitment!”; “$30 off Scorpion Control Service” one-time, “No contracts or long term commitments.” These concern one-time services.¹⁶

  “New customers receive a full interior and exterior pest control service with a 30 day warranty. No contracts or long term commitment!”

• No published service agreement, terms of service (other than SMS messaging terms), cancellation policy or arbitration clause was found on actiontermitecontrol.com (sitemap pages checked for contract, cancel, renew and agreement wording, October 27, 2026).¹²

  “Visit HERE to see our privacy policy and HERE for our terms of service.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB Mountain West & Pacific Southwest (Phoenix file) · Complaint summaryScored: Complaint record (−1.5, −0.5)

  BBB rates the company D- (not accredited). Reason for rating: failure to respond to 3 complaints. 3 complaints in the last 3 years, all 3 in the last 12 months, all shown as Unanswered: 12/04/2025 (service; says an attic termite problem was sold a $2,740 “treated insulation” job under a false pretext), 01/14/2026 (sales and advertising; pre-purchase termite inspection found one tube, a later company found 24 sites), 08/10/2026 (order issues; notice of ending service, details in an attachment).^{3, 28}

• October 27, 2026 · Arizona Attorney General · Complaint summaryN/A

  No Arizona Attorney General action naming the company was found: the azag.gov site search for “action termite” displayed no results, and web searches for the company with “attorney general”, “consent order” or “settlement” found nothing relevant. AG consumer complaints are confidential in Arizona.³⁴

• January 18, 2023 · Arizona Department of Agriculture, Pest Management Division · Complaint summaryN/A

  The Arizona pest-management lookup lists an adjudicated complaint against business license 8285: complaint 101039, respondent ACTION TERMITE CONTROL, LLC., adjudicated 01/18/2023. The “View Order (pdf)” column is blank, so the allegation and outcome are not shown. Not classified as an enforcement action; not scored.²

• March 7, 2022 · Arizona Department of Agriculture, Pest Management Division · Complaint summaryN/A

  Second adjudicated complaint against license 8285: complaint 100999, adjudicated 03/07/2022, order column “Dismissed”. These two are the only adjudicated complaints in the 5-year complaint search (it excludes complaints still under investigation).²

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

Listed but not confirmed by the issuer

• Inc. 5000 (No. 4870, 2024), Inc. magazine (reported by PMP), 2024³⁸

  Reported by PMP; not checked on inc.com.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded/serving Arizona since 1969; “Over 50 years of pest control and termite expertise”.⁴³

• “A+ rating with the Better Business Bureau”. The BBB profile shows a D- rating, not accredited (bbb). The claim does not match the BBB record on October 27, 2026.⁴³

• “Excellent standing with the Arizona Office of Pest Management”. The Arizona record shows license 8285 Active with two adjudicated complaints in 5 years (one dismissed, one with no order shown).⁴³

• “Recipient of the Angie’s List Super Service Award” (year not stated; not verified).⁴³

• “Over 5,000 five-star customer reviews” (elsewhere on the same page “Over 6,000 5 Sar Reviews”).⁴³

• “As a locally owned and operated company” (homepage). The company has been owned with Shore Capital Partners since December 2023 (ownership).⁴³

• Official pest control provider of the Phoenix Suns.¹¹

• Pest-plan satisfaction: “Unlimited call-backs and reservice guarantee”.⁴³

• 2023 revenue $6 million; projected 2024 revenue $13.5 million (company figures reported by PMP).³⁸

Mentions

Reddit hasn’t been searched for this company yet.

7 locations on file in Arizona (7).

Overall confidence in this score: High, 7 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

Where it fell short of full marks:

• 4 of 5 factors scored (not scored: sales and contract fairness).
• 7,683 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 17 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Arizona Corporation Commission entity search needs an image CAPTCHA; entity status was read from OpenCorporates (secondary) instead.
• Arizona pest-management complaint 101039 (adjudicated 01/18/2023): the order column is blank, so its allegation and outcome are unknown. Older or open complaints would need a public-records request to AZDA (not sent).
• Arizona insurance/bond: the Arizona license record shows no insurance fields, so coverage could not be confirmed.
• Arizona courts (Public Access to Court Information) require verification words (CAPTCHA); no court search was run. Web searches for lawsuits, settlements or class actions naming the company found nothing relevant.
• OSHA/ADOSH establishment search shows a “confirm you are human” check to agents; not searched. No workplace-safety item turned up in web searches.
• Arizona AG consumer complaints are confidential; the azag.gov site search showed no results for the company.
• Yelp (HTTP 403) and Glassdoor (“Humans only” block) could not be loaded; Yelp 3.6/132 and Glassdoor’s 6 Phoenix reviews are from search snippets only.
• Google reviews: signed-out Maps shows a limited view, so reviews could not be sorted or searched (e.g., for contract or cancellation wording); only the default reviews were read.
• Angi: only the first 25 of 1,200 reviews were read. Thumbtack, Trustpilot, HomeAdvisor and Porch profiles for the Arizona company were not found (Trustpilot’s “actionpestcontrol.com” profile is the New Jersey namesake).
• Birdeye (4.9, about 11,200 reviews in snippets) mirrors Google reviews and is excluded from scoring.
• Reddit: the searches “\”Action Termite\” site:reddit.com” and “\”Action Termite\” reddit phoenix OR tucson OR arizona” returned no relevant thread.
• No published service agreement: minimum term, auto-renewal, cancellation method, early-cancellation fee and arbitration for the general pest plan are undisclosed. One first-hand BBB review reports a 12-month rodent/pest package.
• Namesakes not to be confused with this company: Action Termite and Pest Control of Toms River, New Jersey (John Russell; shares the Indeed page and PCT coverage), Action Termite and Pest Control of Morristown, Tennessee, Action Termite & Pest Control of Cleveland, Texas (family-owned since 1999), actionwdi.com (Michigan area code 231) and actiontermite757.com (Virginia). None of them is attributed here.
• Sister brands: the same LLC is registered in Oklahoma and Arkansas (Aug 2026) with Nature Guard trade names, and AXN owns GreenForce Pest Solutions in Texas. Their pesticide licenses were not looked up.
• Door-to-door: no evidence either way beyond the absence of D2D postings, recruiting pages or reports; recorded as unknown.
• Indeed: the 3.0/17 company rating pools the Arizona company with the New Jersey namesake and is not used.

Open questions

• ACTION TERMITE CONTROL, LLC (the licensed Arizona entity) registered as a foreign LLC in Oklahoma and Arkansas in Aug 2026 with Nature Guard trade names.
• Arizona adjudicated complaint 101039 (01/18/2023) has a blank order column; its allegation and outcome are unknown without a records request.
• The Scottsdale Google listing grew from 152 to 354 reviews live.