Urban Desert Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★Google, Phoenix, Arizona · about 5 months before October 28, 2026

  “Amazing service! They managed to squeeze me in for a same-day appointment during peak pest season, which was a huge lifesaver. Tommy was our technician and he was phenomenal.”

  Taylor H.Read on Google

• ★★★★★Google, Phoenix, Arizona · about 8 months before October 28, 2026

  “Due to some landlord and rain issues, I had a yard full of weeds in the winter. I contacted Urban Desert Pest and Weed Control for their help in removing the weeds. Although I initially thought the price was expensive”

  Leanne D.Read on Google

• ★★★★★Google, Phoenix, Arizona · about 1 month before October 28, 2026

  “We had our home serviced for termites today, and our service technician Tony did an excellent job. He was professional, knowledgeable, thorough, and very courteous.”

  Priscilla B.Read on Google

• ★★★★★Google, Phoenix, Arizona · about 4 months before October 28, 2026

  “Micheal G did a great job! Very knowledgeable cleaned all the webs out of our chairs!”

  Nathaniel E.Read on Google

• Google, Phoenix, Arizona

  “Extremely happy w the service and timely manner of scheduling appts.”

  Name not shownRead on Google

  One of three quotes in Google’s “Review summary”.

• Facebook, Phoenix, Arizona page “Urban Desert Pest Control” · October 11, 2025

  “After discovering I had termites I went into full-blown panic mode. I had the tubes hanging from the ceiling of my garage and tubes along the baseboards that showed up overnight. I called the office and received a phone call from Brad who is the owner.”

  Staci F.Read on Facebook

Profile scope: Single Arizona profile (BBB, Mountain West & Pacific Southwest), covering the company’s only office. BBB search “Urban Desert Pest Control” near Phoenix returned this one profile.

Scored: Complaint record

Complaint themes

• Rodent exclusion did not stop activity; dispute over an added smoke-test charge

BBB profiles

• Main profile · A+View

Door-to-door sales: Partial

Rated partial on the Green Mango standard: door-to-door is documented only as the founder’s own channel in the company’s first year (2015), per the company’s About page and a 2022 Facebook post. No current door-to-door program, summer sales recruiting, solicitor permit or customer report of a rep at the door was found. The team page lists an in-office Sales Manager and Assistant Sales Manager, and landing pages push quote forms and phone calls. Contract terms: no service agreement, minimum term, renewal, cancellation or arbitration terms are published.

• “In the initial year, Brad went door to door to build his customer base and personally treated every client while his wife Trista scheduled customers and managed the office.”

  urbandesertpest.com · retrieved October 28, 2026³

• “In the initial year, Brad went door to door to build his customer base and personally treated every client while Trista scheduled customers and managed the office.”

  facebook.com · retrieved October 28, 2026¹¹

• “Alauna Assistant Sales Manager”

  urbandesertpest.com · retrieved October 28, 2026¹⁴

• “Same Day & Next Day Service Available”

  urbandesertpest.com · retrieved October 28, 2026¹⁵

Contract terms and pricing

• Advertised price: general pest control “starting at $54/mo.” when the customer enrolls in a recurring service plan.¹⁵

  “Urban Desert Pest Control makes it easy to get started with professional pest control starting at $54/mo. when you enroll in a recurring service plan.”

• The company says it is upfront about cost at the consultation and has no hidden charges (company claim).¹⁶

  “We serve with integrity, and there are no hidden charges from us.”

• No service agreement or contract terms are published. The only terms on the website are SMS messaging terms (effective 6-19-2026) and a privacy policy; no minimum term, auto-renewal, cancellation method or fee, or arbitration clause for pest service was found on the site, BBB, or in searches.¹⁷

  “SMS Terms of Service Urban Desert Pest Control Effective Date: 6-19-2026”

• A Reddit user in r/Tempe (search snippet only; Reddit requires login) reports paying about $60 every 60 days after several years as a customer.¹⁸

  “I've been using Urban Desert Pest Control for several years and been really happy with them. I think it's $60 every 60 days but that might ... Read more”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · Complaint summaryN/A

  AZDA adjudicated-complaint search (records go back 5 years; complaints under investigation are not included) for respondent name “URBAN DESERT” returned one record, case 101197, shown against license number 9971. License 9971 is SOUTHWEST PEST & WEED (Denton, Texas; Invalid), so the license number on the search row appears to be a data-entry error; the order names BL #9471. The 3-year complaint panel on license 9471 shows “No record(s) found!” because the case is keyed to 9971. License 9914 (Urban Desert Termite & Rodent LLC) also shows no adjudicated complaints in its 3-year panel.^{33, 35, 36, 37}

• October 28, 2026 · Arizona Attorney General · Complaint summaryN/A

  Arizona Attorney General: a site search for “Urban Desert” returned no results. The AG keeps consumer complaints confidential, so no complaint data exists to check. Searches for lawsuit, attorney general, settlement, class action and complaint found nothing about this company.³⁸

• August 12, 2025 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · EnforcementScored: Licensing and compliance (−0.5)

  Arizona Department of Agriculture, Office of Pest Management citation and order, case 101197, against Urban Desert Pest Control, LLC (business license 9471) and its qualifying party Brad R. Olsen. Opened from a consumer complaint (received 07/22/2024) that a termite treatment was not completed per the company’s proposal; OPM found the consumer’s allegations not substantiated, but licensing records showed a certified applicator was not registered as an employee of the company when he performed the termite treatment on 04/30/2024. Olsen told the inspector it was an oversight and accepted responsibility. Order: the business to pay a $150 civil penalty (Violation 1); the QP issued an Administrative Warning (Violation 2). The order became final if no hearing was requested within 30 days; no hearing is shown.^{32, 33, 34}

  The order is a scanned 3-page PDF with no text layer. The applicator’s and inspector’s names are omitted (individuals). The complaint search lists the case under license number 9971 (an Invalid license of Southwest Pest & Weed, Denton Texas), but the order itself names “Urban Desert Pest Control, LLC BL #9471”, so it is attributed to this company.

• February 15, 2024 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryScored: Complaint record

  The only BBB complaint in 3 years (type Service or Repair Issues; status Answered): a customer says the company spent several hours sealing rodent entry points, charged $1,150, and a rat was still inside; the company said it could do nothing further because they had not paid an extra $400 for a “smoke attack” (the business reply recommends a smoke test to find plumbing entry points). The business replied (07/30/2024) that it had not heard from the customer since 12/3/23 and offered a free re-inspection of its seal work and recommended a smoke test. Not a sales-conduct or contract-term complaint.²⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accredited Business (since March 7, 2017), A+ rating, BBB, Mountain West & Pacific Southwest, 2017⁴

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned; founded in 2015 by a husband-and-wife team.¹

• Over 21 years of pest control experience (the founder’s career).¹

• “Family-owned and operated” and “locally owned and run” (the site also says the company is part of AXN Growth Partners; see ownership).^{1, 16}

• Next-day service available.¹

• Has grown to 20 employees (About page; the team page lists more than 25 named staff).³

• Over 1,500 5-star reviews (landing page; dated figure).⁴⁶

• AXN Growth Partners ranked No. 991 on the 2026 Inc. 5000, and the team was named a 2026 PCT Best Place to Work (company blog; not verified on the issuers’ sites).⁷

• Serves Maricopa County (Phoenix metro) only.⁴⁷

Mentions

Reddit hasn’t been searched for this company yet.

1 location on file in Arizona (1).

Overall confidence in this score: Medium, 6 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 4 of 5 factors scored (not scored: sales and contract fairness).
• 3,134 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Contract terms: no service agreement, minimum term, auto-renewal, cancellation method or fee, or arbitration terms are published on the website (only SMS terms and a privacy policy); none found on BBB or in searches.
• Arizona Corporation Commission registry not checked (image CAPTCHA); OpenCorporates returned a browser check. Entity type and incorporation date taken from BBB only.
• Arizona state courts (Public Access, verification words) and the OSHA establishment search (human check) are manual-only and were not searched; CourtListener not searched. Searches found no lawsuit, settlement or class action.
• Arizona AG complaints are confidential; the AG site search for “Urban Desert” returned no results.
• Indeed (Cloudflare verification) and Glassdoor (“Humans only”) blocked; Glassdoor 3.6 is a search snippet without a count and is not scored. No RepVue or Comparably profile found.
• Yelp business page returned 403; the 4.9 (1.2k) figure is a search snippet only and is not scored. No Trustpilot page exists for urbandesertpest.com (Trustpilot “could not be found”).
• Google Maps showed only the first 5 reviews logged out and the “Lowest rating” sort did not apply, so no low-rated Google reviews were read.
• AXN partnership terms (equity share, whether the LLC changed hands) are not public; the AZDA license and BBB file still name the Olsens. Inc. 5000 and PCT Best Places to Work claims come from the company blog and were not verified on the issuers’ sites.
• Sister business Urban Texas Pest Control (San Antonio, Texas; founded by Brad Olsen with partners in 2022) is a separate brand and was not researched (no TDA license, BBB or review lookup); whether it is part of AXN is unknown.
• AZDA complaint search lists case 101197 under license number 9971 (another company) although the order names BL #9471; attributed to this company from the order text.
• iHeart/ABC15 (2021) names a “Chad Little” as co-owner; no other source names him, and his role could not be verified.
• Reddit pages require login; the r/Tempe recommendation rests on a search snippet.

Open questions

• Urban Texas Pest Control (San Antonio, Texas; urbantexaspest.com) shares founder Brad Olsen and the “Urban” naming but has its own name, site, phone, partners and Facebook page, and no source ties it to AXN or to Urban Desert’s license. Flag for the brand-family review at consolidation.
• AZDA complaint index keys case 101197 to license 9971 (Southwest Pest & Weed, Denton Texas) instead of 9471; the order itself names BL #9471. Attribution rests on the order text.
• A second Yelp search snippet shows “Urban Desert Pest Control, Phoenix 4.0 (671 reviews )” beside the 4.9 (1.2k) listing; whether this is another Yelp listing for the company is unknown (Yelp pages return 403). Neither figure is scored.
• Glassdoor (3.6, snippet only) and Indeed could not be read, so Workplace is unscored.