X Out Pest Services Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

BBB name searches (national, near St. George Utah and near Las Vegas Nevada) found no other X Out file; no Utah, Nevada or Arizona BBB profile. Both files are Texas files under BBB Heart of Texas.

Scored: Complaint record

Complaint themes

• Billing after cancellation / cancellation fee (1 complaint, answered; balance waived)

BBB profiles

• Main profile · A+View

• X Out Pest Services · A+ · accredited · 1 complaint in 3 yearsView

• X-Out Pest Services San Antonio, LLC · Not Rated · not accredited · 0 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found. No sales-rep job posts, recruiting site, solicitor permits or reviews describing reps at the door were found. The website sells by phone, an online “Schedule Service” form and specials; Angi reviews describe customers requesting quotes. Badge: not found.

• “Call for Same Day Service!”

  xoutpest.com · retrieved October 27, 2026⁶

• “Schedule Service”

  Company website · retrieved October 27, 2026¹

• “Came right out the next day after I submitted my home advisor project request.”

  angi.com · retrieved October 27, 2026⁷

Contract terms and pricing

• Company specials page: 50% off the initial treatment with one of its “annual pest protection plans” (quarterly, bi-monthly or monthly service). The plans are described as annual; no minimum-term clause, renewal, cancellation or fee terms are published.⁸

  “50% Off your Initial Treatment when you choose one of our annual pest protection plans... Quarterly Service, Bi-Monthly Service, or Monthly Service.”

  Scored: Sales and contract fairness (−1)

• Referral credit tied to the company’s “annual service plans”.⁸

  “$25 referral credit towards your next service when your friend chooses any of our annual service plans.”

  Scored: Sales and contract fairness (−1)

• Termite monitoring included free with any pest plan; termite warranty sold separately (10% off).⁸

  “Free Termite Monitoring with any X Out ® Pest Control Service Plan. (Termite Warranty Sold Separately)”

• Plan structure: initial inside/outside treatment, then a first exterior maintenance treatment 30-45 days later and regularly scheduled exterior services; interior treatments free on request.⁶

  “About 30-45 days after your Initial Treatment, your pest technician will return for your first maintenance Exterior Treatment”

• Guarantees: re-service at no charge between visits; money-back guarantee refunds or credits 100% of the last regular service fee if problems persist after repeated re-services; price match “some restrictions may apply”.⁹

  “we will credit back or refund 100% of your last regular service fee until such pest problems are under control.”

• Mosquito service: barrier every 3 to 4 weeks, seasonal or year-round.¹⁰

  “We create and maintain a mosquito control barrier every 3 to 4 weeks which is offered seasonally or year round depending on your location and mosquito control expectations.”

• BBB complainant (Austin-area BBB file, 02/12/2025): after moving, says they called to cancel but kept being charged; was later told cancellation “must be in writing in an email”; after emailing a cancellation was charged what the company called a cancellation fee (amount not stated). The company waived the past-due balance. One first-hand report; no amount; cancellation channel reported as written/email, not phone-only.¹¹

  “they say that the cancellation must be in writing in an email”

• Google reviewer (San Antonio listing, about 3 months before October 27, 2026): “using them for a year now and have just renewed my contract”.¹²

  “I have been using them for a year now and have just renewed my contract with them.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB Heart of Texas · Complaint summaryScored: Complaint record

  BBB Heart of Texas file for X Out Pest Services (Austin, Texas 78727; accredited since 4/27/2017, A+): 1 complaint in the last 3 years, 0 in the last 12 months. The one complaint (Billing Issues, 02/12/2025, Answered) alleges continued charges after cancellation and a cancellation fee; the company replied the same day that it had waived the past-due balance. No pattern-of-complaints alert shown.¹¹

• October 27, 2026 · BBB Heart of Texas · Complaint summaryScored: Complaint record

  BBB Heart of Texas file for X-Out Pest Services San Antonio, LLC (San Antonio, Texas 78254; file opened 2/15/2019; not accredited, Not Rated): 0 complaints.³⁴

• October 27, 2026 · Arizona Department of Agriculture (OPM) · Complaint summaryN/A

  Arizona Department of Agriculture OPM detail page for business license 9049: the adjudicated-complaint panel (last 3 years) shows no records; the separate adjudicated-complaint search by business license 9049 (5 years) also returned no records.^{35, 36}

• October 27, 2026 · Utah Attorney General · Search resultN/A

  Utah Attorney General site search for “X-Out” returned no results (no Utah AG press release or action naming the company).³⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• X Out is a federally registered trademark (USPTO record not verified; Justia trademark search blocked).⁹

• Company size 11-50 employees; founded 2006; privately held (LinkedIn, company-entered). BBB file lists “Number of Employees: 2” for the Austin entity.²

• Results, service, money-back and price-match guarantees.⁹

• Las Vegas and St. George are served from local offices (the website lists both with addresses and phones).⁴⁰

• Customer portals exist for Austin, San Antonio and Dallas customers only (no Utah or Nevada portal link).⁴¹

• Arizona: a Mesa operation under the brand (Angi profile address 7416 East Osage Avenue, Mesa, Arizona 85212; Yelp search snippet shows a Mesa listing at 7422 E Osage Ave with phone (480) 717-9095; Arizona license 9049 active).⁷

Mentions

• Transparency Certificate (transparencycertified.com) · Directory · September 18, 2026 · Positive toneRead

  X Out Pest Services - Transparency Certification

  Third-party review-authenticity scan of the Austin Google listing (1,181 reviews) found no common signs of manipulation; certification pending because the owner has not activated it.

  “We analyzed 1181 public Google Maps reviews for patterns associated with fake, paid, coordinated, or […] activity and no common signs of review manipulation were found.”

• LinkedIn · Directory · Date not shown · Neutral toneRead

  X Out Pest Services (LinkedIn company page)

  Company page: Austin headquarters, founded 2006, privately held, 11-50 employees (company-entered), offices listed at 6001 W Parmer Ln (Austin) and 10100 N Central Expy (Dallas).

  “Pest Control Austin: X Out is a leading provider of pest, termite, mosquito, bedbug, rodent control services in Austin, San Antonio, & Dallas, TX.”

Reddit hasn’t been searched for this company yet.

7 locations on file in Nevada (1), Texas (5), Utah (1).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 3,393 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Company pesticide license not confirmable in Nevada.
• 16 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Checked live October 27, 2026: San Antonio (5.0, 1,993), Austin (4.9, 1,185), Cedar Park (4.9, 142, address/phone match), Las Vegas (temporarily closed) and St. George (address matches). Cedar Park and Elgin are not offices on the company website (service-area listings). An older Yelp listing at 916 N Echo Ln, Washington, Utah (search snippet) was not verified and not added.
• Nevada: X Out is not in NDA’s 2026 Licensed Operators report (Sept 2, 2026) and the website shows no Nevada license number; NDA publishes no status or enforcement data, so whether a Nevada business license exists (or lapsed) could not be confirmed. The Las Vegas Google listing is marked temporarily closed. Not deducted (unconfirmed).
• Nevada business registry (ORION): the search returned “No Records Available” even for a known control entity (Las Vegas Pest Control), so the tool did not work for this agent; Nevada entity status not verified.
• Utah business registry: the Division of Corporations search is gated by Cloudflare Turnstile and OpenCorporates showed a human-verification check; Utah entity status of X-Out Pest Services LLC not verified (legal name taken from the UDAF license).
• TDA licensing: two company licenses on the current-license report (Hays County 0718186 for X-Out Pest Services LLC; Bexar County 0912849 for the San Antonio LLC). No license row in Dallas County although the website lists a Dallas office (with TPCL 0718186); TDA requires a license per business location but the report shows county only. Recorded as a gap, not a deduction. The website shows 0718186 for San Antonio, while the San Antonio LLC holds its own 0912849.
• TDA SPCS enforcement report has no rows for X-Out Pest Services LLC, X Out Pest Services San Antonio LLC, TPCLs 0718186/0912849, Petersen or Joshua C Stewart. Earlier years are not available. No CA presence (no CA SPCB match).
• UDAF enforcement history is not published online (GRAMA request needed); not requested.
• Contract terms: the website publishes no service agreement, minimum term, auto-renewal, cancellation method, cancellation fee or arbitration clause (home, services, specials, guarantee, contact, schedule, customer-portal, location pages read; the sitemap lists no terms or FAQ page). Plans are called “annual” on the specials page.
• Google review sorting could not be used (limited signed-out view); only the default “most relevant” reviews were read, so low-rated Google reviews were not read.
• Yelp returned HTTP 403 (www and m.yelp.com); Yelp figures are search snippets only and not scored.
• Employee reviews: Indeed company search returned “No result for X Out Pest Services”; no Glassdoor, Comparably or RepVue profile surfaced in searches. Workplace not scorable.
• Courts: CourtListener showed a “confirm you are human” check to automated fetches (two attempts); no federal case search done. Searches for lawsuit, settlement, attorney general and class action with the brand found nothing about this company. Texas, Utah and Nevada state trial courts have no free statewide search; not checked.
• State AG: no Texas, Utah, Nevada or Arizona AG action found in searches; no AG complaint datasets are published for these states.
• OSHA establishment search shows a human-verification check to automated agents (per state source guides); not checked.
• Trademark claim not verified: trademarks.justia.com showed a Cloudflare check.
• Reddit: searches found no Reddit thread mentioning X Out; Reddit not fetched.
• Thumbtack, HomeAdvisor, Trustpilot and Porch: no X Out profile found in searches (the BBB file links a HomeAdvisor profile, not loaded). Aggregators (TrustAnalytica, pestcontrolreviews.com, MapQuest, Yahoo Local) excluded.
• The Las Vegas location is kept although Google marks it “Temporarily closed” and no Nevada license appears in the NDA 2026 report; the company site still lists the office. While it stays, the Nevada licensing check has no company license on file.
• Indeed returned HTTP 403; the employee-review gap could not be re-confirmed live.

Open questions

• Las Vegas: Google shows “Temporarily closed” and the company is not in the NDA 2026 operator report, but the website still lists the office.
• Minimum term: “annual pest protection plans” read as 12 months. Western Exterminator’s “annual pest control program” was left blank. The readings conflict across companies.
• Arizona: active license 9049 and a 35-review Angi Mesa profile, no office or Google listing. The Angi figure counts only in the West score.