Fullscope Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

BBB returns exactly one file for the brand, in Texas (the only state the company operates in), at the current Cleveland address. Its owner, entity type and phone appear to date from the 2014 business (Lynden/Lyn Hitt) and were not updated for Full Scope Services, LLC. A search for “Full Scope Pest Control” returned no results. The file’s “Visit Website” link points to https://www.fullscopepestcontrol.com (saved HTML capture) and its street address is the company’s current HQ (BBB prints ZIP 77339; the company uses 77328). The legacy 2014 Facebook page also links to FullScopepestcontrol.com, so the brand and domain carried over to the current owners.

Scored: Complaint record

BBB profiles

• Main profileView

• Fullscope Pest Control · Not Rated · not accredited · 0 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no summer or D2D sales recruiting, no field-sales job posts (Indeed lists no open jobs and no reviews), and no review, Nextdoor or Facebook item describing Fullscope reps knocking on doors; searches for “door to door”, “summer sales” and “sales rep” with the brand returned only unrelated job boards. Sales described in the record are by phone/text, website scheduling and an online “click to buy” checkout. Badge: not found.

• “There are no open jobs at FullScope Pest Control currently.”

  indeed.com · retrieved October 28, 2026⁹

• “Appointments are confirmed only after communication with our office.”

  fullscopepestcontrol.com · retrieved October 28, 2026¹⁰

• “Please select a service below. If you have any questions, please give us a call at (832) 898-0190.”

  fullscopepest.clicktobuyservices.com · retrieved October 28, 2026¹¹

Contract terms and pricing

• Published residential plans (homes under 2,999 sq ft, serviced quarterly): Ultra Shield Basic $36/month, initial $145 + tax, one-year contract; Ultra Shield Plus $46/month, initial $155 + tax, one-year contract; Ultra Shield Premium $85/month (adds Sentricon termite baiting), initial $800 + tax, 2-year agreement; Ultra Shield Platinum $135/month (adds lawn maintenance), initial $900 + tax, 2-year agreement.¹²

  “Initial $145.00+ tax one year contract”

  Scored: Sales and contract fairness (−1)

• Company plan comparison (blog, June 20, 2025): agreement term 12 months for Basic and Plus, 24 months for Premium; general pest service every 90 days.¹³

  “Agreement Term 12 Months 12 Months 24 Months”

  Scored: Sales and contract fairness (−1)

• Plans are paid by automatic monthly billing.^{10, 13}

  “Automatic billing with affordable monthly payments”

• Website Terms & Conditions (effective July 1, 2026) govern use of the website “and the services offered”, but defer to a separate written service agreement that may contain renewal terms and cancellation provisions. That service agreement is not published, so its renewal, cancellation-channel and cancellation-fee terms are unknown.¹⁰

  “If a conflict exists between these Terms and a signed service agreement, the signed service agreement will control.”

• Disputes: the website Terms & Conditions contain no arbitration clause or class-action waiver; they choose Texas law and Texas courts for legal action arising from the Terms and cap liability at the amount paid for the service. The Terms say a signed service agreement controls where it conflicts with them; that agreement is not published, so the service contract’s own dispute terms (including whether it requires arbitration) are unknown.¹⁰

  “Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located in Texas.”

• Guarantee on recurring plans: free re-treatment if pests return between scheduled treatments.¹²

  “If pests come back between treatments, we’ll retreat at no additional cost!”

• Website offer: $100 off a pest control plan for new customers (excludes bed bug treatments).³

  “Save $ 100 on Pest Control today when you purchase a pest control plan ! New Customers only and does not include Bed Bug Treatments”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Greater Houston and South Texas · Complaint summaryScored: Complaint record

  BBB of Greater Houston and South Texas file “Fullscope Pest Control”, 24535 Morgan Cemetary Rd., Cleveland, Texas 77339 (the company’s current Cleveland street address, which the 2026 Comptroller PIR also gives for director Camille Landry; BBB shows the ZIP as 77339, the company uses 77328), with a “Visit Website” link to fullscopepestcontrol.com: not accredited, Not Rated (“BBB does not have sufficient information to issue a rating”), 0 complaints, 0 reviews. File opened 11/3/2014; the file still names Lynden Hitt as owner, a sole proprietorship, and a phone number ((281) 744-1686) not used on the current site, so its business details look out of date. BBB search for the brand returns only this file.²¹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• QualityPro certified company, QualityPro (National Pest Management Association)^{3, 30, 31}

  Source shown; issuer check not recorded

  Listed in the QualityPro “Find a Pro” directory (name search and ZIP 77339). The directory also shows a second entry “Fullscope Pest Control” with a misspelled email (info@fullscopestcontrol.com), same phone. The ZIP results list GreenPro next to some entries; a GreenPro certification for Fullscope was not established.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded by Camille Landry (Master’s in Entomology, Texas Tech) and Derek Salazar (30+ years in the industry).⁴

• Locally and family-owned; same-day service when you call before noon.⁴

• “Voted Best of the Best in 2024 for Houston Area” (owner statement in the Kingwood.com interview; the awarding publication is not named and was not verified).⁵

• Site header: 4.9 stars from 1,500+ reviews.³

• Service area: Atascocita, Cleveland, Coldspring, Conroe, Humble, Huffman, Kingwood, Livingston, Montgomery, New Caney, Porter, Splendora, Spring and Willis (all Texas).³

• Free termite inspections and free rodent/wildlife inspections.⁸

Mentions

• Kingwood.com · News · April 16, 2025 · Positive toneRead

  Interview with Derek Salazar, Owner and Founder of Fullscope Pest Control - Kingwood

  Local business-series interview: Salazar started in pest control in 1989, founded FullScope in 2018, and describes it as family-owned with entomologist Camille Landry on the leadership team.

  “My journey began in 1989 with a large independent pest control company where I spent nearly three decades learning, leading, and sharing my knowledge across the southern region.”

• County Advisory Board (Local Search Force / Expansion Support Services) · Other · Date not shown · Positive toneRead

  Camille Landry – Fullscope Pest Control

  A “Top Gun Liberty County pest control company” spotlight. The site says it is run by a web-marketing firm that “supplies the internet with positive stories about businesses”, so this is promotional, not an independent award.

  “Camille Landry, you and your company are hereby recognized as a Top Gun Liberty County pest control company by the County Advisory Board.”

• Nextdoor · Directory · Date not shown · Positive toneRead

  Fullscope Pest Control – Cleveland, Texas

  Nextdoor business page with a site-generated summary of neighbor recommendations: locally owned, affordable, owner Derek does work personally. No recommendation count shown.

  “Neighbors highlight that the owner, Derek, personally comes out and does the work, bringing strong expertise to every visit.”

Reddit hasn’t been searched for this company yet.

4 locations on file in Texas (4).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 12 independent websites cited (25 or more earns a point).
• 3,316 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Google low-rated reviews not readable: Maps shows only “most relevant” reviews and review highlights, and the sort and review-search controls did not respond; Google excerpts are therefore all positive. No negative review or complaint about Fullscope was found on any platform searched (BBB 0 complaints, Facebook 100% recommend), so the record has no negative excerpts.
• Yelp business page (yelp.com/biz/fullscope-pest-control-cleveland-3, linked from the company site) returned HTTP 403; no Yelp rating seen, even in search snippets.
• Angi, HomeAdvisor, Thumbtack, Trustpilot, Porch: site-restricted searches returned no Fullscope profile; not found.
• Glassdoor, RepVue, Comparably: no Fullscope profile found in searches. Indeed company page shows 0 reviews and no open jobs. Workplace is not scored.
• TDA licensing: one current commercial business license (0800402, Montgomery County) covers the brand; no separate license rows were found for the Cleveland (Liberty County), Kingwood (Harris County), Conroe or Porter addresses. TDA requires a license per business location; whether these are separate business locations or service-area/owner addresses is not determined. Recorded as a gap, no deduction.
• Older enforcement history is not published there.
• Courts and AG: searches for the brand and legal name with lawsuit / attorney general / settlement / petition terms, and a site search of texasattorneygeneral.gov, returned nothing about this company. The CourtListener search page did not load (“Execution context was destroyed”) and its API needs an account, so federal dockets were not checked directly. No free statewide Texas trial-court search exists; Liberty, Montgomery and Harris county civil filings were not checked. Texas publishes no AG complaint dataset.
• Workplace-safety records not checked.
• The signed service agreement is not published (the website Terms defer to it for renewal terms and cancellation provisions); auto-renewal, cancellation channel and early-cancellation fee are unknown. The online “click to buy” checkout (fullscopepest.clicktobuyservices.com) asks for a service and address before showing any terms and was not used.
• Brand history not fully resolved: a 2014 business of the same name (Lyn/Lynden Hitt, per the old Facebook page and the BBB file) preceded Full Scope Services, LLC (registered 2018), and one Google reviewer calls it “formerly Cox Pest Control”. No sale or transfer record was found.
• Award claim “Voted Best of the Best in 2024 for Houston Area” (owner interview) not verified with the publisher; kept as a claim.
• Reddit: brand searches (site:reddit.com and city terms) returned no Reddit threads about Fullscope.
• Searches used: 34 of 40.

Open questions

• The signed service agreement (renewal, cancellation channel, cancellation fee, dispute terms) is unpublished; sales and contract fairness now carries the -1.5 unpublished-terms item. A copy of the agreement would settle it.
• The BBB file still names the 2014 owner, a sole proprietorship, an old phone and a Kingwood ZIP; BBB was not asked to confirm the takeover. Scored as this business’s file on the address and website-link evidence.
• County civil courts (Liberty, Montgomery, Harris), federal dockets and OSHA were not checked.