Preventive Pest Control (Houston) Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Two Texas BBB files, both BBB of Greater Houston and South Texas. Combined: 3 complaints in 3 years, all shown as answered, both rated A+ and accredited. The BBB search shows the West file twice (HQ and the W Sam Houston Pkwy branch address) plus the separate East file. No BBB file was found for The Woodlands address. Every file is in Texas, the only state where this operation has locations.

Scored: Complaint record

Complaint themes

• Billing and cancellation charges on a financed quarterly agreement (West, 2026)
• Termite bait-station renewal/removal charges (East, 2024)

BBB profiles

• Main profile · A+View

• Preventive Pest Control - Houston · A+ · accredited · 2 complaints in 3 yearsView

• Preventive Pest Control · A+ · accredited · 1 complaint in 3 yearsView

Door-to-door sales: Partial

Historical Houston door-to-door evidence only: one Indeed review tagged Houston, Texas (July 19, 2015, “Route Manager, Salesman”) describes door-to-door sales and the company’s SUMMER SALES program; it may be the same reviewer as the 2022 Albuquerque review (same personal story). No current Houston door-to-door evidence was found: no Houston summer/D2D recruiting or job posts for door-to-door reps, and no reviews, BBB complaints or snippets describing Preventive reps at the door in Houston (two D2D-specific searches returned nothing about this company). Houston currently sells by phone, free inspections, online booking and technicians selling service agreements. The affiliated brand used summer door-to-door route managers in Albuquerque, New Mexico (Indeed, 2022). Badge: partial (historical).

• “You will likely not make above 30,000 unless you are selling services agreements consistently.”

  indeed.com · retrieved October 27, 2026¹⁷

  Indeed review, Certified Technician, Houston, Texas, Nov 25, 2023: technicians sell service agreements on their routes.

• “Select any service to get started and schedule your appointment right now!!”

  preventivepesthouston.clicktobuyservices.com · retrieved October 27, 2026¹⁸

  Online booking (Click to Buy Services) linked from the Houston site.

• “Offering Free Inspections”

  preventivepesthouston.com · retrieved October 27, 2026¹⁶

• “I worked for Preventive Pest Control for several summers as a Route Manager/Door to Door Salesman so I could learn sales and overcome my fear of people”

  indeed.com · retrieved October 27, 2026¹⁷

  Brand-level, NOT Houston: Indeed review dated Nov 3, 2022 from Albuquerque, New Mexico (the affiliated Preventive brand’s New Mexico operation).

• “Route Manager, Salesman Houston, TX By far, the skills that I have learned through the rigorous sales training that Preventive Pest Control has to offer”

  indeed.com · retrieved October 27, 2026¹⁹

  Indeed review dated July 19, 2015, job title “Route Manager, Salesman”, location Houston, Texas. The visible text is truncated (“Show more”); Indeed tags this one Houston, Texas. Historical (2015), single first-hand employee account.

Contract terms and pricing

• Basic plan advertised “Starting at $45” (the package heading reads “Pest protection for as low as $45/month”), with quarterly visits and free re-treatment of covered pests between visits.²⁰

  “PEST PROTECTION FOR AS LOW AS $45/MONTH BASIC The Preventive Pest Basic Starting at $45”

• Plus package = Basic plus fire ant control (marked with an asterisk; no footnote text found).²⁰

  “This Package Includes All The Benefits of the Basic Package PLUS FIRE ANT CONTROL!”

• Company guarantee: credit or refund of the last bimonthly service fee if pest problems persist after the company has had an opportunity to manage them.²¹

  “we will credit or refund 100% of the cost of your last bimonthly service fee until the problem is brought under control”

• Company statement (BBB reply, West Houston file, 02/06/2026): the account was on a quarterly service agreement, and monthly billing reflects the “financing structure of the service agreement” explained at signup.²²

  “Billing statements showing consistent monthly payments reflect the financing structure of the service agreement. This was explained in the service agreement provided at signup.”

• Customer report (BBB complaint, West Houston file, 01/27/2026, first-hand, Houston-area account): the contract sets the early-cancellation fee at 60% of the remaining balance; the customer attempted to cancel by phone from November 13, 2025 and got a reply only after emailing.²²

  “The contract states the cancellation fee is 60% of the remaining balance.”

• Company statement (BBB reply, East Houston file, 02/20/2026): under the signed Sentricon termite agreement the company checks the stations on an annual basis; the customer allowed this from 2019 up to 2024, then decided he no longer wanted to pay the annual renewal fee. The stations had to be removed because they are the property of a party whose name BBB redacted (section 9 of the agreement); until removal the company charged a monthly fee instead of the full annual charge he usually paid, and it waived that monthly charge once the stations were removed.²³

  “The customer then decided they no longer wanted to pay the annual renewal fee so we explained that we would have to come remove the stations”

  Scored: Sales and contract fairness (−0.5)

• Customer report (Facebook, older East Houston page, July 18, 2025): never received a copy of the contract and is billed a monthly $43 service fee.²⁴

  “Never received a copy Of my contract and now am being charged a monthly $43 service fee for no service!”

• No service agreement, terms of service, cancellation policy or arbitration clause is published on preventivepesthouston.com (pages checked: home, about, what-to-expect, specials, reviews, privacy policy) or on the online booking site, which requires a street address before showing plans.¹⁸

  “Select a Service General Pest Control Bed Bug Treatment Cockroach Control Mosquito Control Rodent Control Termite Control Free Inspection Tick & Flea Treatment”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB of Greater Houston and South Texas · Complaint summaryScored: Complaint record

  BBB of Greater Houston and South Texas, West Houston HQ file “Preventive Pest Control - Houston” (10050 W Gulf Bank Rd Ste 214; covers “headquarters and its corporate-owned locations”, including a 5829 W Sam Houston Pkwy N branch address): 2 complaints in the last 3 years, both in the last 12 months; the one displayed (01/27/2026, billing, service frequency and cancellation charges) was answered on 02/06/2026. BBB Accredited since 7/21/2010, rating A+. No pattern-of-complaints alert shown. 0 customer reviews.²²

• October 27, 2026 · BBB of Greater Houston and South Texas · Complaint summaryScored: Complaint record

  BBB of Greater Houston and South Texas, East Houston file “Preventive Pest Control” (12009 Almeda Genoa Rd; owners Jeremy Logsdon and Greg Hunt): 1 complaint in the last 3 years, 0 in the last 12 months; the complaint (10/08/2024, Sentricon station inspection/removal charges) was answered (business response dated 02/20/2026). BBB Accredited since 4/24/2026, rating A+. No alert shown. 0 customer reviews.²³

• July 17, 2014 · Harris County District Court, Texas · LawsuitN/A

  Demerey v. Preventive Pest Control Houston LLC (Harris County District Court): a private personal-injury motor-vehicle suit filed 07/17/2014 against Preventive Pest Control Houston LLC, Preventive Pest Control Logsdon LLC and an individual. The docket shows a plaintiff’s notice of nonsuit with prejudice on 12/22/2015; case closed. Private suit, no government action; not consumer-practice related. Not scored.⁴¹

Workplace score: 6.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accredited Business (A+), West Houston HQ file, BBB of Greater Houston and South Texas, 2010⁴

  Source shown; issuer check not recorded

• BBB Accredited Business (A+), East Houston file, BBB of Greater Houston and South Texas, 2026⁶

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Has served the Houston area for nearly two decades.⁷

• 100% Service Satisfaction Guarantee (credit or refund of the last service fee).¹⁶

• Featured in national media (Realtor.com, Smithsonian Magazine, The Spruce, Martha Stewart, Better Homes & Garden) and supported a multi-year SARS-CoV-2 rodent study.⁴⁵

• Affiliated brand (LinkedIn): founded 1997 in New Mexico; over one million services across California, Texas, Utah, Nevada, Arizona and Tennessee. Brand-level claim, not specific to Houston.¹¹

• Affiliated brand hub (preventivepestcontrol.com): branches in El Paso Texas, New Mexico (Albuquerque, Santa Fe, Las Cruces) and Utah (Ogden, Provo, Salt Lake City, Sandy), each locally owned and operated. Houston is not on the hub’s list, but the hub’s /locations/houston/ URL redirects to the Houston site.⁴⁶

Mentions

• St. George News · News · August 7, 2023 · Positive toneRead

  'A very buggy area': Preventive Pest Control stops creepy-crawlies from entering Southern Utah homes

  Profile of the brand’s founder Greg Hunt (St. George, Utah location); says he founded the company in New Mexico in 1996 and grew it to 13 branches in seven states. Brand-level context for the Houston affiliation.

  “Hunt founded the company in New Mexico in 1996 and has since expanded it throughout the United States. At one point, the company consisted of 13 branches in seven states.”

• KHOU 11 (Great Day Houston) · News · April 23, 2019 · Neutral toneRead

  Preventive Pest Control battles costly property damage caused by termites

  Great Day Houston lifestyle-show segment on termite damage featuring the company; page blocked to the automated browser, known from the search snippet only. Great Day Houston segments are often sponsored; not confirmed.

  “HOUSTON — Preventive Pest Control is locally owned and operated by Jeremy Logsdon.”

• LinkedIn · Directory · Date not shown · Neutral toneRead

  Preventive Pest Control (LinkedIn company page)

  Brand-wide company page (HQ Anaheim, California; 201-500 employees; founded 1997) that lists the 12009 Almeda Genoa Rd Houston office among its locations, with Albuquerque and Glendale, Arizona.

  “Preventive Pest Control is a leading pest management company servicing homes and business across the southwestern United States.”

• Nextdoor · Forum · Date not shown · Positive toneRead

  Looking for reliable exterminator recommendations in Houston, Texas

  A Houston neighbor recommends the company for mosquito, rodent and bug control and notes free return visits. Search snippet only (Nextdoor post not opened).

  “Preventive Pest Control is the best. I have used them for mosquito control, rodent and bug control.”

Reddit hasn’t been searched for this company yet.

3 locations on file in Texas (3).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 4,482 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• All three checked live on October 27, 2026.
• Google Maps showed a limited view to the automated browser: sorting by lowest rating failed, so negative Google excerpts are limited to the default “relevant” reviews (one negative found, West).
• The Woodlands office (25329 Budde Rd #813, Montgomery County) has no TDA business license row of its own (both Preventive TPCLs are Harris County): recorded as a gap, not deducted. It may operate under a Harris County license; not confirmed.
• TDA enforcement report (rolling 12 months, October 27, 2025 to October 26, 2026): no rows for “Preventive”, “Alldredge”, “Logsdon” or TPCLs 0569758 / 0787195. Older TDA enforcement history is not published and was not checked.
• Yelp blocked (HTTP 403); ratings recorded from search snippets only and not scored.
• Glassdoor blocked (Cloudflare “Humans only”); no rating recorded. RepVue: no profile found.
• KHOU Great Day Houston segment (2019) blocked to the automated browser; known from the search snippet only.
• Angi/HomeAdvisor: no Houston profile found by search (an Angi/HomeAdvisor result was for the Mesa, Arizona affiliate). Trustpilot: none found. Birdeye and pestcontrolreviews.com exist but are excluded aggregators and were not recorded.
• Contract terms: no service agreement, terms or cancellation policy is published on the website; the online booking site needs a street address before showing plans (not entered). Minimum term, cancellation channel and arbitration are unknown; the 60%-of-remaining-balance cancellation fee rests on one customer complaint.
• Texas AG: no complaint data published; searches for AG, settlement, lawsuit, class action and consent order found no government action. OSHA establishment search not run. Harris County district-clerk portal not searched directly; UniCourt found one closed 2014 private suit.
• Relationship to the multi-state Preventive Pest Control brand: common founder-director (Greg Hunt) and brand evidence documented under ownership; the exact ownership split of the Houston LLCs (Ownership Information Reports are confidential in Texas) is unknown.
• Nextdoor business pages show AI summaries and neighbor posts without counts or ratings; not recorded as a review platform.
• Reddit: no Houston-area threads about this company found (site:reddit.com searches returned none).
• The Demerey suit was confirmed on UniCourt (court-record aggregator: case closed, nonsuit with prejudice 12/22/2015, order signed 12/28/2015); the Harris County District Clerk record itself was not opened.

Open questions

• Workplace attribution: the Indeed profile (3.5, 69) is brand-wide; 17 reviews are Houston-tagged, but Indeed shows no Houston-only rating. Kept as company-wide brand evidence (same brand, shared founder-director).
• Auto-renewal rests on one company BBB reply about a residential Sentricon termite agreement (“annual renewal fee” the customer “usually paid” until he declined).
• Door-to-door: the only Houston evidence is a 2015 Indeed review (possibly the same person as the 2022 Albuquerque reviewer). Badge set to partial (historical).
• Should this record merge with preventive-pest-control? Common founder-director, brand hub redirect and shared Indeed profile, but separate Texas LLCs, TDA licenses, BBB files and website.