All U Need Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: company-wide: HQ file (Fort Myers, Florida; BBB of West Florida) covering HQ and corporate-owned locations in Florida, South Carolina and Texas. The Cypress, Texas file (BBB of Greater Houston and South Texas, 0915-90075820, opened 11/5/2025) shows the same totals and points to the HQ file. Separate BBB files also exist for Jacksonville/St. Augustine, Melbourne and North Charleston (out of region). 5 of the 6 complaints are published; each has a business response or a customer resolution, so the unanswered count among published complaints is 0. No complaint states the customer’s city or state.

Scored: Complaint record

Complaint themes

• Early-cancellation fees (about $250 reported; one $220 billing discrepancy tied to a cancellation fee)
• Recurring agreement signed at the door not understood by the customer
• Repeated sales visits
• Card required on file at the sale

From BBB complaints and reviews

• BBB complaint · July 16, 2026

  “When I canceled because of the poor service, the company charged approximately $250 in cancellation fees instead of addressing my concerns or correcting the service deficiencies.”

  Name not shownRead on BBB

• BBB complaint · April 15, 2026

  “They show up days later after no documented transaction, spray, and you are in a contract for years, 200 plus dollar cancellation fee.”

  Name not shownRead on BBB

  Company replied that no service was performed and no contract started.

• BBB complaint · August 5, 2025

  “Was later told there was a cancellation fee that was charged without consumer consent.”

  Name not shownRead on BBB

  The complaint says the discrepancy was $220; the company says it refunded the customer.

• BBB complaint · April 4, 2025

  “unbeknownst to me during the card transaction they had me sign a service agreement which locked me into a subscription service agreement.”

  Name not shownRead on BBB

  Company: the rep explained the recurring program during door-to-door marketing; $105 refunded.

• BBB complaint · January 23, 2024

  “We have repeatedly told them no and asked them to please stop soliciting us.”

  Name not shownRead on BBB

  Repeated visits after being told no; no sign mentioned. Address added to a do-not-solicit list.

BBB profiles

• Main profile · A+View

Door-to-door sales: Yes

Door-to-door is a core channel company-wide: the company’s own sales-representative posting describes door-to-door canvassing and pitches; the FieldRoutes case study says door-to-door knocking drove growth since 2017; the company’s own BBB reply (04/04/2025) describes ‘routine door-to-door marketing’. Texas evidence: the City of Fulshear (Fort Bend County, Houston area) police department’s 09/29/2026 solicitor-permit list names five All U Need Pest Control permit holders (Kranzberg, Santangelo, Valle, Howard, Vesely); Kranzberg, Santangelo, Valle and Howard also appear as technicians/apprentices registered to TDA license 0911785.

• “Lead Generation: Generating leads through door-to-door canvassing.”

  alluneedpest.com · retrieved October 28, 2026¹⁰

• “Sales Presentations: Conducting persuasive door-to-door sales pitches.”

  alluneedpest.com · retrieved October 28, 2026¹⁰

• “Door-to-door knocking would be the way forward”

  fieldroutes.com · retrieved October 28, 2026⁶

• “during routine door-to-door marketing.”

  bbb.org · retrieved October 28, 2026¹¹

• “All U Need Pest Control John Kranzberg | Expires 10/27/2026”

  facebook.com · retrieved October 28, 2026¹²

• “One-third of our employee force is tasked with community representation”

  alluneedpest.com · retrieved October 28, 2026⁷

• “This company has sent salespeople to our home 4 times in the last 3 months trying to sell pest control services.”

  bbb.org · retrieved October 28, 2026¹¹

• “The sales rep from All “U” Need was canvassing the neighborhood”

  consumeraffairs.com · retrieved October 28, 2026¹³

  ConsumerAffairs page blocked by a human-verification check; location not stated.

Contract terms and pricing

• Company FAQ: billing uses a credit/debit card on file, charged after each service; an online portal with autopay is offered.¹⁴

  “Billing is set up with a credit/debit card on file and is charged after the completion of service. We also offer an online payment portal with autopay.”

• Company BBB reply (08/13/2026, HQ file): the residential agreement is a 12-month service agreement and a cancellation fee is charged on early termination. Amount not stated by the company.¹⁵

  “The cancellation fee was charged as a result of the early termination of the agreed-upon 12-month service agreement.”

  Scored: Sales and contract fairness (−1)

• Company BBB reply (08/05/2025, HQ file): the company released a customer from the service agreement ‘without charging the standard cancellation fee’; a discounted setup fee had been applied at the start of service.¹⁵

  “release you from your service agreement without charging the standard cancellation fee, even though a discounted setup fee was applied at the start of service”

• Company BBB reply (04/04/2025, HQ file): a digital agreement for the recurring program is signed on-site at the door and emailed; the quarterly follow-up service was charged $105 to the card on file.¹¹

  “A digital agreement was signed on-site and automatically emailed to you for your records.”

• Company BBB reply (04/15/2026, HQ file): new customers must put a card on file during the initial sales process.¹¹

  “During the initial sales process, our company requires a card to be placed on file so that payment can be processed at the time service is completed.”

• Complaint- and review-reported early-cancellation fees on the pooled HQ BBB file (no customer location stated in any of them): about $250 (complaint 07/16/2026, later refunded); a $220 ‘discrepancy’ with a cancellation fee the customer says was charged without consent (complaint 08/05/2025; company says refunded); $250 plus $70 ‘for the treatment and cancellation’ (review 08/07/2026); and $250 stated as the fee for canceling before the annual contract ends (review 08/04/2025; the company replied that it waived the standard fee). Not tied to Texas or any other covered state.^{11, 15}

  “the company charged approximately $250 in cancellation fees instead of addressing my concerns”

• Not found: no published service agreement, terms of service or cancellation policy on alluneedpest.com (the site footer links only a privacy policy). Auto-renewal, cancellation channel and arbitration terms are not published; the cancellation-fee amount is not stated by the company.¹⁴

  “How Do You Handle Billing?”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB (company-wide HQ profile) · Complaint summaryScored: Complaint record

  BBB of West Florida headquarters file (HQ and corporate-owned locations in Florida, South Carolina and Texas; service area includes Harris County, Texas): A+, BBB Accredited (since 11/12/2025), 6 complaints in 3 years (3 in the last 12 months), no alert. Five complaints are published (01/2024-07/2026): repeated sales visits after being told no; a door-sold agreement the customer says he didn’t realize was recurring ($105 refunded); a $220 ‘discrepancy’ and a cancellation fee the customer says was charged without consent (company: refunded); a non-customer objecting to a card held on file and alleging a ‘200 plus dollar cancellation fee’ (company: no service performed, no contract started); and a ~$250 cancellation fee (refunded, customer marked resolved). All have a business response or a customer resolution. No complaint states the customer’s city or state. The Cypress, Texas file (BBB of Greater Houston and South Texas, opened 11/5/2025, accredited 2/11/2026) shows the same HQ totals, lists no complaint or review text of its own and links to the HQ profile (‘View Headquarters’).^{11, 26, 27}

• September 29, 2026 · City of Fulshear, Texas (Fort Bend County) · PermitN/A

  City of Fulshear, Texas police department’s solicitor-permit update lists five All U Need Pest Control permit holders (expiring 10/27/2026-11/10/2026). Shows the company registers door-to-door solicitors with the city; no violation alleged.¹²

Workplace score: 7.7/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accredited Business (A+), BBB (West Florida; Greater Houston and South Texas), 2025²⁶

  Source shown; issuer check not recorded

  HQ accredited since 11/12/2025; Cypress file since 2/11/2026.

• Inc. 5000 (No. 1,410, 2026; fifth consecutive year), Inc., 2026⁴

  Source shown; issuer check not recorded

  Reported by PCT; not checked on inc.com.

• PCT Top 100 (No. 41, 2026), PCT (Pest Control Technology), 2026³⁵

  Source shown; issuer check not recorded

  Company’s own post citing PCT’s 2026 poster; not verified on PCT’s site. FieldRoutes (third party) reports No. 63 for 2023 revenue.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Offices outside the covered states: Fort Myers (HQ), Cape Coral, Bonita Springs, Naples, Bradenton, Port Charlotte, Venice, Jacksonville, Tampa, St. Augustine and Melbourne, Florida, and Charleston, South Carolina. Houston (Cypress), Texas is the only covered-state office.¹

• 2025 revenue of $29,262,960 (33% growth), 181 employees and 12 offices, per the PCT 2026 Top 100 poster as quoted by the company.³⁵

• 40,000+ five-star reviews.¹

• Answers the phone within 30 seconds and arrives within 48 hours.¹

• 100% satisfaction guarantee: free re-service if there’s a problem.¹⁴

• Over 50% of business comes from personal referrals; one-third of employees do “community representation”.⁷

• Named a Top 10 service company by the Applause Awards (#3 for customer satisfaction and for most customer reviews).³⁶

• Revenue of $14.1 million in 2023 and 150-200 new customers a day across 10 offices (vendor case study).⁶

• Texas service areas: Houston, Katy, Cypress, Tomball, Jersey Village, Louetta (service-area pages; no other Texas office address).^{8, 37}

Mentions

• PCT (Pest Control Technology) · Trade press · August 17, 2026 · Positive toneRead

  All U Need Pest Control Ranks No. 1,410 on 2026 Inc. 5000 List

  Fifth consecutive Inc. 5000 listing; the COO describes a new Fort Myers headquarters, onboarding and management-training programs.

  “The recognition marks the company's fifth consecutive appearance on the list.”

• PCT (Pest Control Technology) · Trade press · Date not shown · Neutral toneRead

  Top 100: New to the List — All U Need Pest Control

  PCT profile of the company as a newcomer to its Top 100 list; the article body is behind a sign-in wall.

  “Building a brand takes more than just solid sales.”

• Pest Management Professional (mypmp.net) · Trade press · June 30, 2025 · Neutral toneRead

  Companies in the news: Updates from Massey Services, All U Need Pest Control and Viking Pest Control

  Reports the opening of the company’s 11th office, in Bradenton, Florida.

  “All U Need Pest Control, based in Fort Myers, Fla., opened its 11th office.”

• FieldRoutes (software vendor case study) · Other · November 18, 2024 · Positive toneRead

  After A Software Switch, All 'U' Need Pest Control Is Knocking Down Doors

  Vendor case study: Steve Groeper bought the company in 2017 and grew it through door-to-door sales; 10 offices and 150-200 new customers a day.

  “Door-to-door knocking would be the way forward, and a partnership with FieldRoutes would help fuel All “U” Need’s explosive growth over the next seven years.”

• Fulshear Police (Facebook) · Other · September 29, 2026 · Neutral toneRead

  Solicitor permit update

  City of Fulshear, Texas lists current solicitor-permit holders, including five for All U Need Pest Control.

  “SOLICITOR PERMIT UPDATE”

• r/CypressTX · Reddit · Date not shown · Positive toneRead

  NEED PEST CONTROL SERVICES

  A Cypress, Texas commenter recommends the company in a thread asking for pest control.

  “All U Need Pest control has been good for us.”

Reddit hasn’t been searched for this company yet.

1 location on file in Texas (1).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 2,864 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Yelp blocked the automated browser (HTTP 403 on the Cypress listing); the Cypress rating (3.2 from 13) is from a Yelp search snippet only and is not scored.
• Glassdoor blocked (Cloudflare “Humans only”); only search-snippet ratings (4.4 from 53) are on file, not scored. No RepVue profile found.
• ConsumerAffairs blocked by a “Press & Hold” human-verification check (not attempted further); its review count and rating are unknown.
• Reddit showed a human-verification check; the r/CypressTX comment rests on the search snippet.
• No Angi, HomeAdvisor or Thumbtack profile for the Texas office found; a Thumbtack profile exists for Summerville, South Carolina (out of region).
• BBB complaint and review counts are only available company-wide (HQ file covering Florida, South Carolina and Texas); no Texas-only figure exists. No national Google review total in the record.
• Contract terms: no published service agreement or terms of service; auto-renewal, cancellation channel, arbitration and the company-stated cancellation-fee amount are unknown. Complaint-reported fees ($220-$250) come from the pooled HQ BBB file with no stated location.
• Texas courts: no free statewide trial-court search (re:SearchTX needs an account); Harris County district-clerk records not checked. CourtListener RECAP search for “All U Need Pest Control” returned only a 2026 Chapter 13 bankruptcy (Bankr. M.D. Fla.) listing the company as a creditor, not a case against it.
• Texas AG: no published complaint dataset (Public Information Act request not sent); searches for AG, FTC and Florida AG actions found nothing about the company.
• OSHA establishment search not run.
• TDA enforcement report covers only a rolling 12 months (October 27, 2025 to October 26, 2026); older Texas enforcement history unknown.
• PCT “New to the List” article body is behind a sign-in wall; PCT Top 100 rank (No. 41) and Inc. 5000 rank verified only via the company blog and PCT news respectively.
• Google limited view: only 3 most-relevant reviews readable; no sorting to low-star reviews.
• alluneedpest.com/about-us/ (socket error), pctonline.com (timeout) and mypmp.net (human-verification check, HTTP 403) could not be re-opened live. Indeed returned a Cloudflare check on re-read; 4.1 from 36 was confirmed against the October 28, 2026 capture.

Open questions

None recorded.