Romney Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: HQ profile (Irving, Texas) covering “headquarters and its corporate-owned locations”; the only linked branch page is Selma, Texas, which shows the same 5/1 complaint totals. All Romney locations are in Texas, so the profile is Texas-scoped.

Scored: Complaint record (−1)

Complaint themes

• Billing for disputed or unwanted services
• Contract terms not explained at a door-to-door sale
• Customers of acquired companies moved to Romney without notice
• Property damage from spraying

BBB profiles

• Main profile · FView

• Romney Pest Control, LLC (HQ) · F · not accredited · 5 complaints in 3 yearsView

• Romney Pest Control (branch of HQ) · FView

Door-to-door sales: Partial

Rated partial. Romney ran a summer door-to-door sales program for college students before the acquisition (Lewisville, Texas, Indeed review 2017; a Maryland branch salesman in 2018), and one first-hand Texas BBB complaint (July 2024) describes a Romney salesman at the door. No current (2025-2026) door-to-door recruiting, solicitor permits or news was found; the website and offers point to inbound sales (quote forms, phone, online plans).

• “A salesman for this company came to our door advertising their services.”

  bbb.org · retrieved October 27, 2026¹⁴

  Texas (Irving HQ BBB profile; complaint 07/08/2024)

• “The summer sales job is a scam!”

  indeed.com · retrieved October 27, 2026¹⁵

  Lewisville, Texas (Indeed review by an Outdoor Sales Representative)

• “I was in the branch in Maryland as a salesman.”

  indeed.com · retrieved October 27, 2026¹⁵

  Ellicott City, Maryland (outside the 24 states; sister operation)

• “Salesperson promised more than the tech could deliver.”

  homeadvisor.com · retrieved October 27, 2026¹⁶

  Selma, Texas (HomeAdvisor review, May 2020; channel not stated)

Contract terms and pricing

• Company website: residential plans are year-round quarterly plans (Pest Bundle, Pest Advantage, Pest Complete). No minimum term, renewal, cancellation method or cancellation fee is published on the plans page or elsewhere on the site.¹³

  “Protect your home from ants and other common household pests with our year-round quarterly pest control plan.”

• The website Terms of Use belong to PestCo Holdings, LLC and contain binding AAA arbitration and a class-action waiver. The Terms say they “govern your use of the Site”, and the arbitration clause covers disputes “relating to the application, interpretation, implementation or validity of these Terms” (the website terms). No residential service agreement was seen, so whether the service contract requires arbitration is unknown. Delaware law; venue in St. Louis, Missouri. Contact e-mail is a Pointe Pest Control address.¹¹

  “If any dispute occurs between you and PestCo relating to the application, interpretation, implementation or validity of these Terms, you and PestCo agree to resolve the dispute through arbitration.”

• First-hand report, 12-month term: a customer signed up by a door-to-door salesman received an e-mail after the visit showing a 12-month contract; an account manager said the customer was “stuck in a contract”.¹⁴

  “I also get an email after he leaves showing that I am in a 12-month contract”

  Scored: Sales and contract fairness (−1)

• First-hand report, 12-month term: a Selma-area customer says they are “stuck in a 12-month contract”.¹⁶

  “Now stuck in a 12-month contract for poor work.”

  Scored: Sales and contract fairness (−1)

• First-hand report: the customer tried to cancel several times, including after moving, and was told she would still have to pay full price for the months she was not at the location; she says this was not disclosed when hiring. One report only; no fee amount given.¹⁶

  “Tried to cancel multiple times, even after I moved, and was told I?d still have to pay full price for months I was not at location.”

• Company pricing claim: plans from $41.99 per month; initial-service discounts advertised.¹

  “Plans starting as low as $41.99/per month”

• Company guarantee claim: free re-service between scheduled visits (“100% Service Guarantee” on every plan).¹

  “If any issues occur between scheduled visits, we’ll promptly come out to take care of it for free!”

• Scope limit stated by the company in a review reply: German roaches are not covered by the general pest control program.¹⁷

  “We sincerely apologize for not solving your roach issue and for our team neglecting to tell you that German roaches are not covered in our general pest control program.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB serving North Central Texas (Irving, Texas HQ profile; covers HQ and corporate-owned locations, branch page Selma, Texas) · Complaint summaryScored: Complaint record (−1)

  BBB HQ profile: 5 complaints in the last 3 years, 1 in the last 12 months; all 5 displayed (3 Resolved, 2 Answered, none Unanswered). Types: Order Issues 2, Service or Repair 2, Customer Service 1. Rating F, reason “Unauthorized use of BBB name or trademarks”; not accredited; 0 customer reviews. BBB file opened 8/9/2006; date of new ownership 1/30/2023.^{3, 14, 27}

• August 7, 2025 · BBB serving North Central Texas (alert on the Irving HQ profile) · Complaint summaryN/A

  BBB alert “Misuse of BBB Name and/or Logo”: on Aug 7, 2025 Romney’s marketing materials used the BBB trademark although the business is not accredited; as of Oct 30, 2025 Romney had not responded to BBB’s requests to stop. This alert is the stated reason for the F rating. A BBB alert, not a government action, and not a pattern-of-complaints alert.²⁹

• December 11, 2017 · U.S. District Court, N.D. Texas (3:16-cv-02775) · LawsuitN/A

  Moxie Pest Control LP v. Romney: a competitor’s copyright-infringement suit against Romney Pest Control LLC, Phenom Pest Protection LLC and Gregory Romney, filed September 29, 2016. An agreed temporary injunction was entered in June 2017; the plaintiff filed a notice of settlement on September 22, 2017, and the court entered a Final Judgment and Permanent Injunction on December 11, 2017 on the parties’ joint motion. Private suit against the pre-acquisition entity; terms not public. Resolved; not a government action or consumer class action.^{33, 34}

Workplace score: 6.0/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned and locally owned by Greg Romney and his wife. Since the January 2023 asset sale the business has been owned by PestCo Holdings (Thompson Street Capital Partners), so this claim is out of date; the careers page and site terms do name PestCo.⁷

• Multiple Angie’s List awards over the past 5 years (Dallas and San Antonio). Not verified with Angi.⁷

• A local office in every city served (the website lists offices in Irving, Selma and Houston only).⁷

• Over 10 years of service in Texas.¹

• Average rating 4.8 of 5 from 589 reviews (company-displayed widget).¹

Mentions

• PCT (Pest Control Technology) · Trade press · January 30, 2023 · Neutral toneRead

  PestCo Acquires Romney Pest Control and Phenom Pest Protection

  Announces PestCo Holdings’ asset purchase of Romney (Texas: DFW, San Antonio, Houston) and its Maryland sister company Phenom.

  “Romney is a leading residential pest control provider operating throughout Texas with branch locations in Dallas-Fort Worth, San Antonio, and Houston.”

• Pest Management Professional (PMP) · Trade press · January 30, 2023 · Neutral toneRead

  PestCo Holdings acquires Romney Pest Control, Phenom Pest Protection

  Same acquisition; quotes Greg Romney as owner of Romney and co-owner of Phenom; ninth PestCo investment.

  “This is the ninth investment for PestCo, an acquisition company formed to consolidate the highly fragmented pest control industry.”

• Dealroom.co (news feed, citing Business Wire) · News · December 2025 · Neutral toneRead

  Thompson Street Capital's PestCo Holdings acquires Southwest Exterminating in Texas

  PestCo bought Houston-based Southwest Exterminating; a May 2026 BBB complaint says Southwest customers were moved to Romney without notice.

  “Thompson Street Capital Partners has announced that its portfolio company PestCo Holdings has acquired Southwest Exterminating, a Houston-based pest control provider.”

• PE Professional · Trade press · January 7, 2026 · Neutral toneRead

  Thompson Street's PestCo Buys Bio-Tech Pest Control

  PestCo bought Bio-Tech Pest Control (Spring, Texas); TDA now lists Bio-Tech as a DBA of Romney’s operating LLC, and a Houston Google reviewer says Romney took over Bio-Tech customers.

  “has acquired the assets of Bio-Tech Pest Control, a provider of residential and commercial pest control services.”

• Reddit r/sanantonio · Reddit · Date not shown · Positive toneRead

  Suggestions for a reliable exterminator service (r/sanantonio)

  A commenter recommends Romney as thorough and reasonably priced.

  “Romney Pest Control. Thorough and reasonable.”

Reddit hasn’t been searched for this company yet.

7 locations on file in Texas (7).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 6,509 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• All six are Romney’s own listings (address, phone and romneypestcontrol.com match); live counts are slightly higher (1,839, 1,258, 1,181, 805, 789, 779).
• Locations: the company operates only in Texas (website service area; PCT). No location in the other 23 covered states. The sister brand Phenom Pest Protection (Maryland) is outside the 24 states and not researched.
• Google review excerpts: signed-out limited view (about 5 reviews per listing); the sort-by-lowest menu did not open, so negative Google excerpts come only from what the default view showed (Selma, Tomball).
• TDA licensing: three Romney business licenses (Harris, Tarrant, Bexar) are current. The Irving (Dallas County), McKinney (Collin County) and Conroe (Montgomery County) offices have no Romney-DBA business license of their own on the 26 Oct 2026 report (the same LLC holds a Montgomery County license under the Bio-Tech DBA).
• TDA enforcement: the Structural Pest Control Enforcement Report (spcs_enforcement.xls, cases final October 27, 2025 to 2026; research/states/TX/data/tx-spcs-enforcement-2026-10-27.csv) has no row for DisinfectionWork LLC, Romney, or license numbers 0901230-0901232. Older enforcement history is not published.
• Pre-2023 licensing: the founder entity’s own TDA licenses (before DisinfectionWork took over in January 2023) are not on the current report and could not be checked.
• Business registry: Texas SOSDirect is paid and was not used; DisinfectionWork LLC status comes from the Comptroller (official) and the dissolution of the predecessor LLC from OpenCorporates (secondary).
• Texas AG: no AG action or press release naming Romney, DisinfectionWork or PestCo was found (searches returned only unrelated results); the AG publishes no complaint data.
• Courts: CourtListener (federal) shows one case, Moxie Pest Control LP v. Romney (copyright, settled 2017). Texas state courts (re:SearchTX needs an account) and PACER were not searched; no consumer lawsuit or class action was found in web search.
• OSHA: the establishment search shows a human-verification check to automated agents; not checked.
• Yelp individual listing pages blocked (HTTP 403); the Yelp brand page (4.0, 229 reviews, 6 locations) loaded and is used.
• PestReviews.org (company post-service survey feed) returned HTTP 503; it is excluded from scoring anyway.
• Angi: the HomeAdvisor Selma profile is the shared Angi profile; no separate Angi DFW or Houston profile was found. Trustpilot, Thumbtack, Porch and Nextdoor: no profile found in searches.
• Glassdoor blocked (HTTP 403); RepVue not found.
• Reddit blocked (verification page); the r/sanantonio comment is cited from its search snippet. No other Reddit threads found.
• Contract: the Romney/PestCo residential service agreement was not available. Auto-renewal, cancellation method and cancellation fee are not stated in any company source; the 12-month term rests on two first-hand reports.
• Contract terms: the only arbitration and class-waiver text is in the PestCo website Terms of Use, which govern use of the site.
• Courts: the CourtListener docket for Moxie Pest Control LP v. Romney was re-read live; the CourtListener search-results page no longer renders (HTTP 405), so the “one case” search result rests on our capture.

Open questions

• Romney/PestCo residential service agreement not found: arbitration, auto-renewal, cancellation channel and fee remain unknown (sales and contract fairness takes the -1.5 unpublished-terms deduction).
• Irving (Dallas County) and McKinney (Collin County) offices have no Romney TDA business license of their own on the current report; Conroe (Montgomery County) has only the same LLC’s Bio-Tech DBA license. Recorded as gaps, not deductions, per the TDA rule.
• Yelp brand page (4.0 from 229, 6 locations) does not list its locations; tagged Texas because every visible review is for Selma or Lewisville, Texas and the company operates only in Texas.