Alamo Termite & Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

BBB search for the brand returns exactly these two files, both in Texas (the only state the company operates in). Every displayed complaint on the Fort Worth file has a business response. BBB notes customer reviews do not affect the grade.

Scored: Complaint record, Sales and contract fairness (−1)

Complaint themes

• Billing continued after a cancellation request (company says cancellation needs a conversation, not just a letter or email; first-year fees under paragraph 12 of the agreement)
• Monthly vs quarterly billing misunderstood at the sale (1 complainant says the technician quoted per-visit billing)
• Service effectiveness and scheduling

From BBB complaints and reviews

• BBB complaint · July 2, 2024

  “Your representative verbally told myself and my wife the monthly charges would only be once per every 3 months.”

  Name not shownRead on BBB

• BBB complaint · September 15, 2025

  “I have formal email correspondence that my contract was canceled on 5/29/25, and yet they billed me for June/July/Aug for the full monthly amount.”

  Name not shownRead on BBB

• BBB complaint · July 2, 2025

  “This company quoted me an original price of 159 but then change the price higher.”

  Name not shownRead on BBB

BBB profiles

• Main profile · A+View

• Alamo Termite & Pest Control · A+ · accredited · 5 complaints in 3 yearsView

• Alamo Termite & Pest Control · A+ · not accredited · 0 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no summer or D2D sales recruiting, no field-sales job posts (Indeed shows no open jobs), and no review, complaint, Nextdoor or Reddit item describing Alamo reps knocking on doors (one search for door-to-door/summer sales returned nothing about Alamo). Sales described in the record happen by phone, web form and through technicians on service visits (a 2024 BBB complainant was upsold to the Defender plan by the technician during a visit he had booked). An Indeed review under “Alamo Pest Management LLC” describes daily sales quotas, but it is from Marietta, Georgia and probably belongs to a different Alamo. Badge: not found.

• “The technician looked over our property and reported that we would be better off with their Defender plan.”

  bbb.org · retrieved October 27, 2026⁸

• “Schedule Your Service Today”

  Company website · retrieved October 27, 2026¹

• “There are no open jobs at Alamo Pest Management LLC currently.”

  indeed.com · retrieved October 27, 2026⁹

Contract terms and pricing

• Published prices: Defender Plan from $52/month with a $179 starter fee; Defender Plus (adds termite coverage, weep-hole mesh, yard fire-ant control, annual termite inspection) from $82/month.¹⁰

  “Our basic plan, the Defender Plan, starts at $52/month (with a starter fee of $179).”

• Company FAQ: not all pest control requires a contract; Alamo offers no-contract options, including one-time services or flexible recurring plans.¹⁰

  “No. At Alamo Pest Control, we offer no-contract options, including one-time services or flexible recurring plans.”

  Checked against saved capture

  Answer sits in a collapsed accordion; captured with every accordion opened.

• Recurring service is quarterly with automatic scheduling and monthly payments.¹⁰

  “At Alamo, we offer quarterly recurring services, which include automatic scheduling and predictable monthly payments.”

• The Terms and Conditions (effective May 21, 2026) govern services, not only website use: they bind anyone who schedules, purchases or receives services.¹¹

  “By scheduling, purchasing, or receiving services, you agree to be bound by these Terms and Conditions.”

• Terms: recurring plans are charged to the customer’s payment method on the agreed billing schedule.¹¹

  “For recurring service plans, you authorize Alamo Termite & Pest Control to charge your payment method on the agreed billing schedule.”

• Terms: appointment cancellations or rescheduling need 24 hours’ notice (this concerns appointments, not ending a plan).¹¹

  “Cancellations or rescheduling requests must be made at least 24 hours in advance.”

• Terms (read in full, sections 1-10): no arbitration clause, class-action waiver, minimum term, auto-renewal clause, early-cancellation fee or plan-cancellation method. The only dispute-related clause caps liability at the amount paid for the service.¹¹

  “Our total liability for any claim arising out of or relating to our services shall not exceed the total amount paid by you for the service giving rise to the claim.”

• Company BBB reply (07/17/2024): a written cancellation letter alone does not cancel; customers in the first year of the agreement owe fees under paragraph 12 (a) and (c) of the service agreement. No amount stated. The signed service agreement itself is not published.⁸

  “Being that you are in the first year of your agreement there are fees involved, outlined in Paragraph 12 subsection a and c.”

• Company BBB reply (07/03/2024): the customer’s agreement states monthly billing in three places, one initialed; the customer must keep paying monthly “as per paragraph 12, subsection c”.⁸

  “Upon reviewing your contract, I can confirm that the agreement clearly states that the service is billed on a monthly basis.”

• BBB complaint (09/15/2025, Fort Worth file): customer says she canceled by email with 30 days’ notice on 5/29/25 and was billed three more months; company replied the request “was not a finalization of the contract” and later offered a refund discussion.⁸

  “I have formal email correspondence that my contract was canceled on 5/29/25, and yet they billed me for June/July/Aug for the full monthly amount.”

• A Carrollton Google reviewer refers to an annual pest control contract (consumer mention, not company terms).¹²

  “Great service provided and reasonable rates for annual pest control contract!”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB Heart of Texas · Complaint summaryScored: Complaint record

  BBB Heart of Texas file for Alamo Termite & Pest Control, 3200 S Main St, Fort Worth (main file; alternate name Alamo Pest Management LLC): 5 complaints in the last 3 years, 0 in the last 12 months; all 5 displayed complaints have a business response (4 Answered, 1 Resolved). Topics: billing after a cancellation request (2025), unhappy service and price change (2025), scheduling of a termite inspection (2025, resolved), monthly vs quarterly billing dispute (2024), a disputed collections account (2024). Accredited since 6/17/2026, rating A+. No pattern-of-complaints alert shown.⁸

• October 27, 2026 · BBB serving North Central Texas · Complaint summaryScored: Complaint record

  BBB serving North Central Texas file for Alamo Termite & Pest Control, 2225 E Belt Line Rd Ste 301, Carrollton (file opened 8/24/2022): not accredited, rating A+, 0 complaints, 0 reviews.²⁴

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Named Fort Worth’s Best Extermination Company by Fort Worth Magazine (“Best of Fort Worth”) for the past 6 years. Not verified on the issuer’s site (see gaps).⁵

• 4.8 stars from 3,600+ Google reviews across all offices.¹

• 100% satisfaction guarantee on recurring and one-time services: free re-treatment, refund offered.^{1, 11}

• Locally owned and operated, serving DFW since 1993; phone lines open 24/7 with same-day and next-day service.¹

Mentions

• PCT Online (Pest Control Technology) · Trade press · January 22, 2024 · Neutral toneRead

  Alamo Termite & Pest Control Opens New Office in McKinney

  Announces the McKinney office opening, described as the company’s fourth Texas location after Fort Worth, Dallas and Carrollton; quotes owner Josh West.

  “This will be the company’s fourth location in Texas, including Fort Worth, Dallas and Carrollton offices.”

• Reddit r/FortWorth · Reddit · about 2 years before October 27, 2026 · Positive toneRead

  Pest Control : r/FortWorth

  In a 2-year-old r/FortWorth request for pest control recommendations, a (now deleted) user names Alamo Termite & Pest Control among other companies suggested.

  “[deleted]. •. 2y ago. Alamo Termite & Pest Control.”

• PitchBook · Directory · Date not shown · Neutral toneRead

  Alamo Termite & Pest Control (company profile)

  Profile preview: Dallas-Fort Worth pest control provider, founded 1993, private, latest deal a $300K debt financing.

  “Provider of pest control services catering to its clients in throughout the Dallas Fort Worth area.”

Reddit hasn’t been searched for this company yet.

7 locations on file in Texas (7).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 11 independent websites cited (25 or more earns a point).
• 3,695 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Google low-rated reviews not readable: Maps shows only “most relevant” reviews and the sort menu did not offer Lowest rating; Google excerpts are therefore all positive.
• Yelp business page (yelp.com/biz/alamo-termite-and-pest-control-fort-worth) returned HTTP 403; the Yelp rating (3.6 from 88) is known only from a search snippet and is not scored.
• Angi, HomeAdvisor, Thumbtack: site-restricted searches returned no Alamo Termite & Pest Control profile; not found. Trustpilot has no page for alamopest.com (Trustpilot “page could not be found”). GuildQuality profile has no reviews. Nextdoor Fort Worth page shows recommendations from neighbors about other companies only; no rating.
• Glassdoor, RepVue, Comparably: no profile for this company found in searches (results were other “Alamo” employers). Employee reviews total 2 on Indeed (one probably a different Georgia employer), so Workplace is not scored.
• TDA licensing: only one current commercial business license (0566165, Tarrant County) was found for seven offices (Fort Worth, North Fort Worth, Southlake, Dallas, Carrollton, McKinney, Plano). TDA requires a license per business location; the other offices may be licensed under a name not matched or may not be separately licensed. Not determined; recorded as a gap, no deduction.
• Older enforcement history is not published there.
• Courts and AG: CourtListener case-law searches for “Alamo Termite” and “Alamo Pest Management” returned no results; the RECAP hit for “Alamo Pest Management” is a vendor name in WeWork Inc. bankruptcy conflict lists (D.N.J. 23-19865), not a case against this company, and the entity is unconfirmed. No Texas AG action found in searches (Texas publishes no complaint dataset). No free statewide Texas trial-court search exists, so Tarrant/Dallas/Collin county civil filings were not checked.
• OSHA establishment search returned a human-verification check page (HTTP 405, “Let’s confirm you are human”); workplace-safety records not checked.
• Fort Worth Magazine “Best of Fort Worth” award (6 years, company claim) not verified on fwtx.com: site-restricted searches returned nothing for Alamo. Kept as a claim only.
• The signed service agreement (referred to in BBB replies as having a paragraph 12 on first-year cancellation fees) is not published; its term, renewal, cancellation-channel, fee amount and dispute terms are unknown.
• A MapQuest listing shows “Alamo Termite & Pest Control” at 272 Saddleback Rd, Rhome, Texas (search snippet). The address is not on the company site or in Google listings; not added as a location.
• Facebook individual recommendations were not readable without login beyond one; the 92% (27) figure is page-wide.
• Reddit thread r/FortWorth 1dt9y6c returned a “Prove your humanity” human-verification check to the automated browser; the mention rests on the search snippet only.
• Searches used: 38 of 40.
• The phone numbers shown on alamopest.com office pages change between fetches (call-tracking), so the site-only offices’ phones are as captured on October 27, 2026; addresses re-confirmed live.
• The Indeed Fort Worth reviews page and the Indeed jobs page now return a verification page (HTTP 403). The Yelp figures and the r/FortWorth mention remain search-snippet only (unchanged, not scored).

Open questions

None recorded.