Interstate Pest Management vs. Natura Pest Control
Interstate Pest Management ranks #2 and Natura Pest Control ranks #5 in our Pacific Northwest pest control rankings, with Handshake Scores of 9.5 and 9.2 out of 10. Both have locations on file in Washington and Oregon.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Interstate Pest Management | Natura Pest Control | |
|---|---|---|
| Rank | #2 in Pacific Northwest pest control | #5 in Pacific Northwest pest control |
| Confidence | High | Medium |
| Provisional score | No | No |
| Door-to-door sales | Not found9, 10, 11, 6 | Partial3, 6, 7 |
| Ownership | Independent4, 6, 7, 8 | Independent3 |
| Headquarters | Kelso, Washington2, 3, 4, 5 | Vancouver, Washington3 |
| States on file | Washington and Oregon5 locations | Washington and Oregon2 locations |
| Record verified | October 11, 2026 | October 11, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Interstate Pest Management | Natura Pest Control | |
|---|---|---|
| Customer satisfaction 30% | 9.7 | 9.1 |
| Interstate Pest Management scores higher on customer satisfaction (9.7 vs. 9.1). | ||
| Complaint record 20% | 10.0 | 10.0 |
| Tied on complaint record (10.0 each). | ||
| Sales and contract fairness 20% | 8.0 | 8.0 |
| Tied on sales and contract fairness (8.0 each). | ||
| Licensing and compliance 15% | 10.0 | 9.0 |
| Interstate Pest Management scores higher on licensing and compliance (10.0 vs. 9.0). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 9.5/10 | 9.2/10 |
| Interstate Pest Management has the higher Handshake Score (9.5 vs. 9.2). | ||
Workplace
We rate how companies treat employees separately, from employee-review sites, and keep it out of the Handshake Score. A workplace score is shown only when there are at least 20 employee reviews on file.
| Interstate Pest Management | Natura Pest Control | |
|---|---|---|
| Workplace score | N/A | N/A |
| Neither company has a workplace score. | ||
Review platforms
Google figures cover each company’s Pacific Northwest listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Interstate Pest Management | Natura Pest Control | |
|---|---|---|
| Google listings in the PNW | 5 | 2 |
| Google reviews | 8,078 | 3,642 |
| Google average | 5.0 | 4.9 |
Interstate Pest Management 13 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GooglePortland, Oregon | 5.0/5 | 2,506 | View |
| GoogleKelso, Washington | 4.9/5 | 2,346 | View |
| GoogleVancouver, Washington | 5.0/5 | 1,751 | View |
| GoogleOlympia, Washington | 5.0/5 | 1,195 | View |
| GoogleSalem, Oregon | 5.0/5 | 280 | View |
| BBBHQ Kelso, Washington + corporate branches | 1.0/5 | 1 | View |
| AngiKelso, Washington | 4.9/5 | 7 | View |
| HomeAdvisorKelso, Washington | 5.0/5 | 5 | View |
| FacebookCompany page | 96% recommend | 103 | View |
| BirdeyeKelso, Washington | 4.9/5 | 2,662 | View |
| OtherBestProsInTown, Kelso, Washington | 4.9/5 | 280 | View |
| FacebookKelso, Washington page ‘Interstate Pest Management | — | 3 | View |
| OtherPortland, Oregon | — | 7 | View |
Natura Pest Control 5 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleVancouver, Washington | 4.9/5 | 3,200 | View |
| GooglePortland, Oregon | 5.0/5 | 442 | View |
| BBBVancouver, Washington | 5.0/5 | 2 | View |
| AngiVancouver, Washington | 4.2/5 | 9 | View |
| FacebookVancouver, Washington | — | 98 | View |
Better Business Bureau
Interstate Pest Management. Its BBB profile shows an A+ grade and 1 complaint in the last three years.
Natura Pest Control. Its BBB profile shows an A+ grade and 2 complaints in the last three years.
| Interstate Pest Management | Natura Pest Control | |
|---|---|---|
| BBB grade | A+4, 31, 32 | A+4 |
| Accredited | Yes, since 9/14/2016 | Yes, since 5/28/2015 |
| Complaints, last 3 years | 1 | 2 |
| BBB customer reviews | 1.0/5 average from 1 review | 5.0/5 average from 2 reviews |
| Profile scope | Not recorded | Not recorded |
| Retrieved | October 11, 2026 | October 11, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Interstate Pest Management 8 terms
All Seasons Pest plan from $39/month with a $260 one-time setup fee, billed quarterly, due at first visit; Pest & Rodent $47/month with $280 setup; All Seasons Rodent $39/month with $280 setup. ‘All prices are starting rates’.12
Plans include quarterly visits and free re-treatments between visits; free rodent call-backs may carry a charge if exclusion work was not done.12
A 12-month service agreement is required on the plans offered on the Salem promotion page (setup fee waived for new Salem customers through Sept 1, 2026).13
‘Switch & Save’ special advertises no setup fee and ‘NO Contract’ for new customers who present a competitor’s current contract (conflicts with the 12-month agreement stated elsewhere; terms not reconciled on the site).14
Company advertises a satisfaction guarantee / free re-service guarantee on quarterly plans.15
Customer reports (Google, Kelso listing, about 2 years before October 11, 2026): $260 setup fee plus $37/month for quarterly service; owner reply confirms ‘that is our standard pricing for our basic quarterly service’.16
Confirmed verbatim in the researcher’s Google Maps capture (October 12, 2026, 02:16 UTC); live re-sort was blocked by Google’s sign-in prompt during verification.
Customer report (Google, Kelso listing, about 8 years before October 11, 2026) says the plan could not be cancelled for a full year.16
Confirmed verbatim in the researcher’s Google Maps capture (October 12, 2026, 02:16 UTC); live re-sort was blocked by Google’s sign-in prompt during verification.
Customer report (Google review syndicated on HomeAdvisor, Sep 2025): $280 to set up and $45 per month.17
Natura Pest Control 6 terms
In a March 2025 BBB response, the company said the complainant had signed up for 12 months of service and could cancel immediately for a $150 fee, equal to the discount taken off the initial service.8
The same complainant’s quarterly services were billed monthly under the company’s single-page signed agreement (company’s BBB response, March 2025).8
The free-re-treatment warranty applies only to subscription customers, not one-time services (company’s BBB response, July 2025).8
A customer said a one-time ant treatment cost $449 (BBB complaint, July 2025).8
In 2018 the owner described cancellation as returning the initial-service discount from a ‘5 service package’ (owner reply on Angi).6
Subscription: monthly billing, scheduled treatments every 90 days, free re-service if pests return between visits (company FAQ).9
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Interstate Pest Management 8 records (Washington 4, Oregon 4)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | Washington State Dept. of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (Bradley L Thorstenson for Interstate Pest Control Inc); endorsements: Insect and Disease Control, PCO Structural, PCO General, Vertebrate Pest, Weed Control | 229 | Renewed | 12/31/2026 | 33 |
| Washington | WSDA Structural Pest Inspector (SPI) programSPI company responsible party (Bradley Thorstenson); 6 company-employed SPIs | 229 | Renewed | 12/31/2026 | 33 |
| Oregon | Oregon Dept. of Agriculture (ODA) Pesticide LicensingCommercial Pesticide Operator; categories: IIHS General Pests, IIHS Structural Pests, Ornamental & Turf Insecticide & Fungicide, Right of Way | AG-L0000148CPO | Active | 12/31/2026 | 4, 34 |
| Washington | Washington Secretary of State (via OpenCorporates mirror)Washington Profit Corporation ‘INTERSTATE PEST CONTROL, INC.’ | 601415219 | Active | Not shown | 35 |
| Oregon | Oregon Secretary of State Corporation DivisionForeign Business Corporation (FBC), jurisdiction Washington, ‘INTERSTATE PEST CONTROL INC.’ | 605169-87 | ACT | Next renewal 11-20-2027 | 8 |
| Oregon | Oregon Secretary of State Corporation DivisionAssumed Business Name (ABN) ‘INTERSTATE PEST MANAGEMENT INC.’ (authorized representative: Interstate Pest Control Inc.) | 1240751-93 | INA (inactive) | Not shown | 36 |
| Washington | Washington Dept. of Labor & Industries (contractor registration, data.wa.gov)Construction Contractor, specialty ‘Structural Pest Control’ | INTERPC088QP | ACTIVE | July 18, 2028 | 37 |
| Oregon | Oregon Construction Contractors Board (CCB)Residential Specialty Contractor | 127319 | Active | 1/26/2028 | 38 |
Natura Pest Control 5 records (Washington 3, Oregon 2)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | Washington State Department of Agriculture (WSDA) pesticide licensingCommercial Applicator (company Natura Pest Control, UBI 603328541; licensee Jacob Peter Duane Claus); endorsements: Insect and Disease Control, Ornamental Insect and Disease, PCO Structural, PCO General, Vertebrate Pest | 86352 | Renewed | 12/31/2026 | 14 |
| Washington | WSDA Structural Pest Inspector (SPI) company licensingSPI Responsible Party (Aaron Davis); 8 company-employed SPIs | 94705 | Renewed | 12/31/2026 | 14 |
| Oregon | Oregon Department of Agriculture pesticide licensingCommercial Pesticide Operator (NATURA PEST MANAGEMENT LLC, Vancouver Washington); categories: Vertebrate Pests; IIHS Structural Pests; Ornamental & Turf Insecticide & Fungicide | AG-L1030926CPO | Active | 31-DEC-26 | 15 |
| Oregon | Oregon Secretary of State, Corporation DivisionForeign LLC registration (jurisdiction WASHINGTON); registry date 06-20-2014; member Jacob P Claus; manager Aaron Davis | 1028866-94 | ACT | Next renewal 06-20-2027 | 2 |
| Washington | Washington Secretary of State (via OpenCorporates mirror)Washington Limited Liability Company (NATURA PEST MANAGEMENT LLC); agent Jana Claus | 603328541 | Active | Not shown | 16 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Interstate Pest Management 3 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 11, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific
BBB: 1 complaint in the last 3 years, 0 in the last 12 months. The one published complaint (01/05/2024, ‘Service or Repair Issues’, status Answered) says the customer paid an initial fee plus $50/month for quarterly visits but had not been serviced for almost a year; the business responded 02/09/2024 apologizing and promising a refund.39
October 11, 2026 · PermitShown only
Oregon
Oregon CCB license summary (each section covers the past 10 years): no complaints (claims) filed and ‘No’ to civil penalties or other sanctions (license suspensions); under ‘Administrative Suspensions’ it answers ‘Yes’ to whether the CCB has ever suspended this contractor for lack of bond/insurance. The date and length of that suspension are not shown.38
October 4, 2018 · PermitShown only
Oregon
Oregon assumed business name ‘INTERSTATE PEST MANAGEMENT INC.’ (1240751-93) went inactive for failure to renew. Registry status only; no enforcement action found.36
Natura Pest Control 5 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 11, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific
BBB shows 2 complaints in the last 3 years and 0 in the last 12 months. Both were answered by the business, and the customers rejected the responses.8
July 22, 2025 · Complaint summaryUsed in complaint record
BBB complaint 23637490
A customer says a $449 one-time ant treatment did nothing and the company would not return without charging again. The company says one-time services carry no warranty and that it offered to move the customer to a monthly subscription with no contract and no cancellation fee. The company’s reply says the customer reported it to the Oregon Attorney General; no public Oregon AG action was found (Oregon DOJ site search only, not proof of absence). The customer rejected the responses.8
March 13, 2025 · Complaint summaryUsed in complaint record, sales and contract fairness
BBB complaint 23061600
A customer says they asked to cancel several times over six months, kept being billed, and were told to pay a $150 cancellation fee and threatened with collections. The company says a 12-month agreement was signed and explained repeatedly. It later offered to waive the $150 fee, and the customer still rejected the response.8
January 3, 2024 · PermitUsed in licensing and compliance
Washington
OpenCorporates’ copy of Washington SOS filings shows a delinquent annual report notice (1 Sep 2023), then administrative dissolution (3 Jan 2024), then reinstatement (17 Jul 2024). Status is now Active.16
August 17, 2023 · PermitUsed in licensing and compliance
Oregon
Oregon SOS history for the foreign LLC shows ‘ADMINISTRATIVE REVOKE AUTHORITY’ on 08-17-2023, then ‘REINSTATEMENT AMENDED’ on 06-04-2026. There was also an earlier revocation on 08-18-2016, reinstated 02-28-2017. The registry does not state the reason. Status is now ACT.2
Keep reading
- Interstate Pest Management review#2 in Pacific Northwest pest control
- Natura Pest Control review#5 in Pacific Northwest pest control
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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