How do I cancel Bamboo Pest Control Servicing, and is there a cancellation fee?

What the record says about canceling Bamboo Pest Control Servicing

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company-stated: recurring plans continue until canceled (auto-continuation).⁴

  “Recurring plans continue until cancelled.”

• Company-stated cancellation channel: email or phone.⁴

  “To cancel, contact us at support@bambooservicing.com or (877) 522-3020.”

• Agreement length and early-cancellation fees are not published; the Terms refer to the service agreement for them.⁴

  “Cancellation terms, including any agreement length or early cancellation fees, are set out in your service agreement.”

• Company statement in a BBB reply (11/04/2024): the customer’s e-signed service agreement states “This agreement is for an initial period of 12 month(s)” and schedules quarterly services.¹²

  “It also states "This agreement is for an initial period of 12 month(s)" just above the signature location.”

• Company statement (same BBB reply): a one-time service is $369; a customer who signs a 12-month agreement gets a discount on the initial service ($200 off in that case, $169 initial and $169 per following service).¹²

  “A one time service is $369, however, if a customer chooses to set up services and sign a 12 month service agreement we can authorize a discount on the initial service.”

• Website Terms contain no arbitration or class-action waiver clause (governing law: Washington) and a liability cap; the service agreement itself is not published, so its dispute terms are unknown.⁴

  “These Terms are governed by the laws of the State of Washington, without regard to its conflict of law provisions.”

• Customer report (BBB complaint 09/09/2026, Kent, Washington profile): quoted $195 every 3 months with a $395 initial service, offered the initial service for $1; on calling to cancel was told it would cost $250 to cancel.¹²

  “DID NOT disclose that it would cost $250 to cancel!”

• Customer report (Yelp, Kent profile, search snippet only): told they could cancel anytime, then told it would cost $369 to cancel.¹⁷

  “I was told I can cancel anytime but now they are saying it cost $369 to cancel.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Bamboo Pest Control Servicing’s score on this factor: 6.5 out of 10.

• 12-month minimum term¹²

  Counted in the score: −1

• Auto-renews⁴

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (3 documented)^{12, 20}

  Counted in the score: −2

Related

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