The Killers Pest Control Review

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

All figures retrieved October 11, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Scored: Complaint record

Complaint themes

• Contract-term clarity (annual contract vs. month-to-month)
• Service gap / missed quarterly visit
• Cancellation fee and refund

BBB profiles

• Main profile · A+View

Door-to-door sales: Not found

No door-to-door evidence found in either direction. The visible channels are inbound: TV and radio advertising (the site has a ‘Check Out Our Commercials’ link), web lead forms, and inspection-based selling by ‘Sales Inspector’ staff. No reviewer in about 700 Google reviews read, the BBB complaint or Nextdoor posts describes a rep at the door. No D2D or summer-sales job posts were found; the current job posts are for licensed technicians. The web lead form’s consent text covers autodialed and marketing calls even to numbers on DNC registries.

• “How Did You Hear About Us?(Required) ... Search Friend/Family Television Radio Social Media Other Advertisement”

  thekillers.net · retrieved October 11, 2026⁸

• “Sales Inspector Portland, OR”

  indeed.com · retrieved October 11, 2026⁹

• “I see your commercials on TV all the time which is what made me contact your company [Google review, Edwin U., 4 years ago]”

  google.com · retrieved October 11, 2026¹⁰

• “I consent to The Killers Pest Control contact me via texts, phone, emails and voicemails for promotions, marketing messages & offers even if I’m on any DNC registries and use an automatic phone dialing system.”

  thekillers.net · retrieved October 11, 2026⁸

Contract terms and pricing

• All three residential packages (Diamond General Pest, Diamond General Pest +, Platinum Premium Home Service) are quarterly applications.¹¹

  “Application Frequency Quarterly Quarterly Quarterly”

• Warranty: one year for general pests, tied to the continued quarterly program; extra service calls during the warranty period at no charge.¹²

  “One-year warranty for general pests with Killers continued quarterly service treatment program. ... During the warranty period, clients can call in for extra services at no additional charge.”

• Platinum includes a Boracare borate crawlspace treatment with a 10-year warranty limited to subterranean termites in the crawlspace.¹²

  “Boracare borate treatment comes with a 10-year warranty that is limited to subterranean termites in the crawlspace only”

• The company told BBB that its $50 monthly payment is financing for a 12-month annual service agreement with four quarterly visits, not a per-visit charge. The complainant cited a $250 cancellation fee.¹³

  “The $50 monthly payment is a financing arrangement for the annual service agreement not a charge for monthly visits. Our quarterly service schedule (four visits per year) is outlined in the service agreement”

  Scored: Sales and contract fairness (−1, −2)

• Reviewer-reported (unverified): the company only offers annual contracts.¹⁰

  “they admitted that they only offer annual contracts. [Google review, Liv A., 8 months ago]”

  Scored: Sales and contract fairness (−1)

• Reviewer-reported (unverified) prices: $350 one-year contract plus $45 monthly rodent checks (May 2024; posted on the Portland listing, the reviewer cites the Salem office); $450 plus $55 quarterly (Salem); price to restart lapsed coverage raised from $495/year to $750/year (Salem); a $250 charge to cancel (Salem).¹⁴

  “I paid $450 plus $55 quarterly for them to place a few traps around my house and spray [Google review, M. K., a year ago]”

  Scored: Sales and contract fairness (−2)

• Reviewer-reported: when a customer moves, prepaid service is not transferred; the reviewer was offered a $100 credit.¹⁰

  “when we wanted to move services to our next house they only offered a one hundred dollar credit. We had 5 months left on our current house that we pre-paid. [Google review, Jeremy T.]”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• May 6, 2026 · BBB Great West + Pacific (Portland, Oregon profile) · Complaint summaryScored: Complaint record, Sales and contract fairness (−1, −2)

  BBB complaint (Order Issues, Resolved). The consumer thought the contract was month-to-month, then learned it was a one-year quarterly contract paid at $50/month. They reported a five-month service gap after Dec 24, 2025 and a $250 cancellation fee. The company replied on 05/08/2026, offering cancellation with no fee and a $150 refund, and the consumer accepted.¹³

• Date not recorded · Oregon · EnforcementN/A

  No record found: the Oregon Dept. of Agriculture ‘Pesticide violations and penalties’ dataset (377 records, September 6, 2023 to June 29, 2026) has no party matching Killers, Rickmar, Mattflea or Eastside.³¹

• Date not recorded · US federal (CourtListener) · LawsuitN/A

  No relevant federal case found. The CourtListener RECAP search for “Killers Pest Control” returned 2 unrelated dockets (Hart v. BHH LLC, S.D.N.Y.; BASF Agro v. Cheminova, M.D.N.C.). “Rickmar Enterprises” matched only an unrelated 2009 S.D. Florida bankruptcy. “Killers Pest Elimination” and “Mattflea Holdings” returned 0.³²

• Date not recorded · Washington (WSDA) · EnforcementN/A

  No record found: WSDA’s published pesticide enforcement action lists for 2019-2025 and the 2026 list (through Q3, cases AESPC-26-0010 to -0015), all linked from the enforcement page, contain no case naming The Killers, Killers Pest Control/Elimination, Rickmar Enterprises, Mattflea Holdings, Matthew White or license 57293. So the ‘Suspended’ status on Matthew D White’s Commercial Applicator license 57293 does not match any published WSDA enforcement action. WSDA does not give the reason.³³

• Date not recorded · Washington (WSDA) · EnforcementN/A

  WSDA 2026 enforcement list (Q3 update, 6 cases) checked: no Killers, Rickmar, Mattflea or Matthew White entry.³⁴

Workplace score: N/A. It is not part of the Handshake Score.

Awards and certifications

• BBB Accreditation (A+ rating), BBB Great West + Pacific, since 1996²²

  Source shown; issuer check not recorded

• Nextdoor Neighborhood Favorite, Nextdoor, 2021, 2022, 2023, 2024, 2025¹⁹

  Source shown; issuer check not recorded

Listed but not confirmed by the issuer

• Member: NPMA, PPMA, OPCA (Matthew White a past OPCA president), NPMA / PPMA / Oregon Pest Control Association³

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Over 4000 positive reviews⁸

• Grown to over 7000 clients (the 2026 PMP article says more than 8,500)⁴

• Services include a full inspection and a year guarantee; free pest inspections⁸

• Satisfaction guarantee³⁵

• Long-tenured staff: many sales and service technicians with 8-20 years at the company⁵

• Describes itself as ‘locally owned Oregon based’ on Indeed (outdated after the acquisition)⁴²

• Technician pay $24-$28/hr with benefits and company vehicle⁵

Mentions

We found no Reddit discussion of The Killers Pest Control (search run October 12, 2026).

We searched Reddit directly for "The Killers Pest" OR "Killers pest control" (7 posts returned, none about this company) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

4 locations on file in Washington (1), Oregon (3).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 4,091 Pacific Northwest Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Verifier corrected or removed 12.9% of the items checked (10% or fewer earns a point).
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Web search done October 12, 2026 (6 queries): no Reddit threads, independent local news, Oregon/Washington AG action, FTC action, consent order or CCB action surfaced for The Killers, Rickmar Enterprises or Mattflea. Search results showed only press releases, directories and company-owned pages. Still not checked: Angi/Thumbtack/Porch/Birdeye profiles, Comparably, RepVue. The HomeAdvisor Vancouver, Washington pest category page (https://www.homeadvisor.com/tloc/Vancouver-WA/Pest-Control-Bugs-and-Insects/) does not list the company. Update: No Reddit discussion found for “The Killers Pest” OR “Killers pest control” on October 12, 2026 (SociaVault Reddit search API; 7 posts returned, none about this company). Comment threads weren’t fetched.
• Yelp (https://www.yelp.com/biz/the-killers-pest-control-portland, linked from the company site) returned 403. The Yelp Salem URL also returned 403.
• Glassdoor returned 403 (Cloudflare ‘Humans only’). ConsumerAffairs and Dealroom pages returned no usable content. Eastside Exterminators site subpages returned 403.
• Trustpilot: https://www.trustpilot.com/review/thekillers.net says the page could not be found, so no profile exists under that domain.
• The Washington Secretary of State CCFS business search did not load (bot verification), so the Washington registration and trade name for the Vancouver branch are unverified. The Washington DOR business lookup was not attempted.
• WSDA shows Matthew D White’s Commercial Applicator license 57293 (designated CA for ‘The Killers’) as ‘Suspended’ but gives no reason, and no public record of the reason was found: it is not in WSDA’s published enforcement lists for 2019 through 2026 Q3, and web search found nothing. One possible non-disciplinary cause is set out in RCW 17.21.180 (https://app.leg.wa.gov/RCW/default.aspx?cite=17.21.180): a CA license is ‘automatically suspended’ when the required insurance or bond lapses or is not shown. Whether that applies here is unconfirmed; only a WSDA public-records request (pcompliance@agr.wa.gov / 1-877-301-4555) would answer it. Eastside’s California license 98989 shows ‘New’. Whether the Vancouver branch now operates under Eastside’s WSDA company record (1969, which lists ‘The Killers Pest Control’) is inferred only from the WSDA company listing.
• Acquisition closing date not published. PMP’s announcement is dated Sept 1, 2026. Oregon SOS shows Eastside as registrant of the ABN after a 05-20-2026 amendment, but the registrant history is not shown. The Oregon pesticide operator license AG-L1084246CPO is still issued to Rickmar Enterprises Inc.
• The ODA pesticide violations dataset only covers September 6, 2023 to June 29, 2026; earlier enforcement history was not checked. Oregon state court records (OJD/OECI) were not searched (they need an account).
• Oregon CCB license 161152 (Rickmar Enterprises Inc), seen only on a third-party directory in search results, was not confirmed: the official CCB detail URL redirected to the search page.
• Google Maps showed limited review sets. Sort-by-lowest did not return a strict lowest-first order, and the Portland newest-first pull returned only 5 reviews. Themes rely on about 700 reviews collected across 4 listings.
• Vancouver address conflict: the company site and press releases give 500 Broadway St #300; the Google listing gives 400 E Evergreen Blvd #322a.
• Founding dates differ by source: the company site and PMP say 1982; BBB says ‘Business Started: 7/1/1993’; the 2025 Vancouver press releases say ‘founding in 1996’, which matches the About page’s statement that the Portland Metro area was added in 1996. PMP says three branches; the site lists four offices.
• No door-to-door evidence was found either way; the door-to-door badge stays “Not found”. No city solicitor-permit lists were checked (would need web search).
• NPMA/PPMA/OPCA memberships come from PMP only; they were not verified on the issuers’ member directories (the NPMA find-a-pro page returned no usable content). QualityPro/GreenPro were not checked.

Open questions

• Why is Matthew D White’s WSDA Commercial Applicator license 57293 (designated CA for “The Killers”) Suspended? WSDA gives no reason.
• Which Washington license and entity cover the Vancouver, Washington office? WSDA company 1969 (Eastside) lists only the Salem and Portland branches, and Washington SOS/CCFS could not be checked.
• The ODA operator license AG-L1084246CPO is still issued to Rickmar Enterprises Inc (now Mattflea Holdings Inc.), the pre-sale corporation. Will it transfer to Eastside?
• Vancouver address: the site says 500 Broadway St #300; Google says 400 E Evergreen Blvd #322a.
• Acquisition closing date is not published (PMP announced it September 1, 2026; the ABN registrant amendment was filed May 20, 2026).
• Oregon CCB license 161152 (Rickmar Enterprises Inc) remains unconfirmed.

Notes on identity

• Same entity as BBB alternate names ‘Killers Pest Elimination’ and ‘Rickmar Enterprises Inc’; WSDA company 5490 lists names ‘Killers #5’, ‘Killers Pest Control’, ‘Killers Pest Elimination’, ‘The Killers’. Kept separate from parent Eastside Exterminators because it still trades under its own name, website, phones and Google listings. Similarly named companies elsewhere (e.g. ‘Hired Killers Pest Control’) were not attached.