How do I cancel Bull's Eye Pest Control, and is there a cancellation fee?

What the record says about canceling Bull's Eye Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Pricing page: a one-year service agreement is required for the $200-off initial offer.⁶

  “*one-year service agreement required*”

• Published terms: recurring plans have a one-year initial term, then continue month-to-month until the customer cancels; after the initial term the customer may cancel by phone or in writing (company-stated term, auto-continuation and cancellation channel).³

  “Recurring plans run for an initial term of one year from the date of your first maintenance visit. After the initial term, your plan continues on a month-to-month basis until you cancel. You may cancel after the initial term by contacting our office by phone or in writing.”

• Published terms: early termination during the initial term may mean repaying the new-customer discount and other promotional credits (“as set out in your service agreement”).³

  “Early termination during the initial term may result in repayment of the new-customer discount and any other promotional credits applied to your account, as set out in your service agreement.”

• Published terms: the standard initial service is $299; customers enrolling in a recurring plan get a $200 new-customer discount (initial visit $99). This is the discount that early termination may require repaying.³

  “The standard initial service for our bimonthly (every two months), quarterly, and mosquito plans is $299. Customers who enroll in a recurring maintenance plan receive a $200 discount on the initial service, bringing the initial visit to $99.”

• Published terms: binding individual AAA arbitration and a class-action waiver for disputes about the terms, services, website or advertising, with a 30-day written opt-out.³

  “any dispute, claim, or controversy between you and Bull’s Eye Pest Control arising out of or relating to these Terms, our services, our website, or our advertising will be resolved by binding individual arbitration administered by the American Arbitration Association”

• Home-page FAQ: all three plans require a one-year agreement; afterwards the customer can continue, switch or stop.⁷

  “All three plans require a one-year agreement so we can lock in your pricing and schedule. After that, you can keep going, switch plans, or stop service.”

• Pricing-page FAQ (“Do we have to commit to a long contract?”): all plans run on a one-year service agreement; pay per visit, monthly, or prepay with 5% off.⁶

  “All three of our plans run on a one-year service agreement so we can keep your home protected through every season.”

• Murrieta summer-campaign landing page: $67 initial treatment with a one-year service plan (single-family homes under 4,000 sq ft).⁸

  “$67 initial treatment applies to single-family homes under 4,000 sq ft with a one year service plan.”

• Published terms: prepaid annual plans canceled early are refunded for unperformed visits, less the new-customer discount or promotional credit and less the standard rate for completed visits.³

  “Prepaid annual plans cancelled before the end of the term will be refunded for unused, unperformed visits, less any new-customer discount or promotional credit you received and less the standard rate for visits already completed.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Bull's Eye Pest Control’s score on this factor: 6.0 out of 10.

• 12-month minimum term^{3, 6, 7}

  Counted in the score: −1

• Early-cancellation fee $200³

  Counted in the score: −2

• Auto-renews³

  Counted in the score: −0.5

• Mandatory arbitration / class-action waiver³

  Counted in the score: −0.5

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