How do I cancel Greenleaf Pest Control, and is there a cancellation fee?

What the record says about canceling Greenleaf Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• New residential customers get 50% off the first invoice when they sign a year-long agreement (company’s Phoenix page).¹²

  “50% off your first invoice when you sign up for our year-long agreement”

• Company BBB reply (07/14/2026): enrollment includes a one-year service agreement with cancellation terms; the remaining $250 buyout balance is ‘valid under the signed agreement’.⁷

  “reviewed the one-year service agreement, including the cancellation terms”

• Company BBB reply (06/12/2026): canceling early makes the account ‘subject to the $250 buyout fee outlined in the agreement’; the agreement and welcome letter are emailed on enrollment day, and enrollment calls are recorded.⁷

  “If you would still prefer to cancel your service, the account would be subject to the $250 buyout fee outlined in the agreement.”

• Company BBB reply (05/28/2026): a separate weed-control agreement carries a $395 buyout; the $250 pest buyout was waived as a courtesy in that case.⁷

  “the remaining $395 weed service buyout remains valid under the terms of the agreement and is still owed”

• Company BBB reply (01/05/2026): the monthly fee is part of a one-year contract and continues even when appointments are canceled or postponed; canceling before the end would mean a $237 buyout fee in that account.⁷

  “As outlined in the signed service agreement, the monthly fee is part of a one year contract.”

• Company BBB reply (12/09/2025): the bimonthly plan is sold under a one-year agreement, with service every other month and the cost split into monthly payments.⁸

  “she signed up for our bimonthly plan under a one year agreement, which includes service every other month with the cost divided into monthly payments”

• Guarantees: free re-treatment between visits; six-month warranty on weed control; termite treatments with a standard one-year warranty or a continuing warranty program.^{13, 14}

  “This is why we offer termite treatments that include a standard one-year warranty or a continual warranty through our warranty program.”

• No published service agreement, terms of service or arbitration clause was found on greenleafpc.com (privacy policy only); the customer portal is greenleafpest.pestportals.com (login).¹⁷

  “To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.”

• Complainant (BBB 12/30/2025) says that when canceling by phone they were told they could not cancel until March and would have to call again then ‘or the account will continue’; the company reply confirms the one-year contract and a $237 buyout.⁷

  “They would only note my account as not renewing, but stated that I still must call in March or the account will continue.”

• Complainant (BBB 01/23/2025) says the company kept asking them to call to cancel after they asked it to stop service at the end of the contract; the company replied that its cancellation department ‘reaches out to finalize the cancellation’.⁸

  “I have paid the services in full and have requested this company stop services upon the expiration of its contract but the company will not stop requesting that I call them.”

• Complainant (BBB 11/18/2025) says there is no online cancellation option and phone calls went unanswered; the company waived the $98 balance.⁸

  “There is also no option to cancel service online.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Greenleaf Pest Control’s score on this factor: 4.5 out of 10.

• 12-month minimum term^{7, 8, 12}

  Counted in the score: −1

• Early-cancellation fee $237⁷

  Counted in the score: −2

• Phone-only cancellation^{7, 8}

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (6 documented)^{7, 9, 16}

  Counted in the score: −2

Related

• Rankings by state
• How we review companies