How do I cancel Northwest Exterminating, and is there a cancellation fee?

What the record says about canceling Northwest Exterminating

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Minimum term: the company’s published Terms & Conditions of Service describe a one-year agreement for pest control service.²

  “Northwest will provide Pest Control services for a period of one year, unless stated otherwise in this agreement, consisting of regular visits in accordance with the specified pest plan provided.”

• Auto-renewal: the agreement renews automatically, service by service, after the one-year term.²

  “This is a one-year agreement, automatically renewable on a service-by-service basis.”

• Cancellation channel and consequence: either party may cancel with 30 days’ written notice; the customer pays for services rendered before the cancellation date. No early-cancellation fee is stated for the pest control agreement.²

  “Either party may cancel this agreement with a thirty day written notice. The customer will be held responsible for payment of services rendered prior to the cancellation date.”

• Termite baiting (Sentricon) agreements carry an early termination fee; no amount is published. Sentricon components remain Corteva’s property and are retrieved on termination; Trelona components belong to the customer once paid.²

  “Sentricon® early termination fee and any months of service provided are applied.”

• Dispute terms: the published Terms & Conditions of Service (general pest, termite baiting, post-construction termite) contain no arbitration clause and no class-action waiver; they include liability releases (the company is not responsible for pest or treatment damage).²

  “The customer specifically releases Northwest Exterminating from any liability for such claims.”

• Termite warranty renewals are non-refundable and the warranty is canceled if payment is not received within 30 days of expiry (company reply to a BBB review, 05/21/2025). The warranty covers spot treatment of active subterranean termites, not wood damage.¹⁴

  “The renewal payment is non-refundable as the warranty is assigned to the structure, not the individual.”

• Sentricon bait stations are leased; on a 2024 termite cancellation the company said it tries to collect the stations, and in that case it paid Corteva’s non-recovery fees itself (company reply to a BBB complaint, 07/31/2024).¹⁵

  “The equipment installed is leased and therefore we try and collect the stations”

• Desert Guard exclusion work carries a one-year warranty on replacement materials and labor.¹⁶

  “backed by a one-year warranty covering replacement materials and labor”

• Financing through Wisetack: up to $25,000, terms of 3 to 60 months, APR 0 to 35.9%.¹⁷

  “APRs range from 0 to 35.9%*”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Northwest Exterminating’s score on this factor: 8.5 out of 10.

• 12-month minimum term²

  Counted in the score: −1

• Auto-renews²

  Counted in the score: −0.5

Related

• Rankings by state
• How we review companies