How do I cancel Responsible Pest & Scorpion Control, and is there a cancellation fee?

What the record says about canceling Responsible Pest & Scorpion Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Website Terms and Conditions cover use of the website only (Arizona governing law); no arbitration or class-waiver clause, and no service-agreement terms are published.²⁰

  “By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use”

• Customer-reported (BBB Chandler complaint, 01/27/2026): the company said service could not be canceled without speaking to customer service; a bill followed after cancellation was confirmed.²³

  “They also stated you can not cancel service without speeking to customer service.”

• Customer-reported (BBB Chandler file review, 01/28/2026): $250 required to cancel a service the reviewer says was never requested.²¹

  “Wont let me cancel a service I never requested without paying $250”

• Customer-reported (Google, service-area listing 623-455-5460, about 9 months before October 28, 2026): 1-year contract and $250 cancellation fee, not disclosed by the sales rep.²²

  “they have a 1 year contract and a 250 dollar cancellation fee. i was not informed by the sales rep of this.”

• Customer-reported (Google, Chandler listing, about 2 months before October 28, 2026): the door-to-door rep never explained the contract lock-in or the cancellation fee (omission; no amount).¹⁵

  “the sales representative that came to our home never explained to us that we were locked into this contract and there would be a fee to cancel services.”

• Customer-reported (BBB Chandler file review, 05/19/2026): company refused to cancel unless the customer called the customer-support line.¹⁷

  “Refusing to cancel my services unless I specifically call their customer support line.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Responsible Pest & Scorpion Control’s score on this factor: 7.5 out of 10.

• Early-cancellation fee $250^{21, 22}

  Counted in the score: −2

• Phone-only cancellation^{17, 23}

  Counted in the score: −0.5

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