Northwest Exterminating Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Three BBB files, all in Arizona, all A+ and accredited: Tucson (BBB Serving Southern Arizona, 1286-1549, HQ and corporate-owned locations; 2 complaints, 2 reviews), Phoenix (BBB Mountain West & Pacific Southwest, 1126-6000384, 24825 N 16th Ave Ste 140; 2 complaints, 0 reviews) and Queen Creek (same BBB, 1126-9001309, 18570 S 186th Way Ste 102; 0 complaints, 0 reviews). The company’s locations are all in Arizona, so the combined total (4 complaints in 3 years) is home-region scoped. The Tucson file says it covers “the headquarters and its corporate-owned locations”, but its “Find Local Branches” list holds only two Tucson addresses (4954 N. Shamrock Pl); the Phoenix and Queen Creek files belong to a different local BBB, with their own accreditation (8/28/2023), and are not listed as its branches. The counts also limit any overlap: Tucson has 1 complaint in the last 12 months and Phoenix 0, so at most 1 of Phoenix’s 2 could repeat a Tucson complaint. The three files are summed (4). The Tucson profile lists alternate names Northwest BeeMaster and BeeMaster, and says the principal also owns Northwest Landscaping, LLC (BBB does not date this text; it may pre-date the 2020 sale). A separate old BBB file for Contractors Termite & Pest Control Inc. (Phoenix, 1126-88001286, not accredited, A+, 24825 N. 16th Ave Suite 140, President Kevin M. Etheridge) still exists for the merged company; it shows 0 complaints, so it adds nothing to the complaint total.

Scored: Complaint record

Complaint themes

• Missed or late termite station inspections
• Follow-up contacts after a termite cancellation request

From BBB complaints and reviews

• BBB complaint · June 29, 2026

  “The last service was January 15th, 2026, 6 months! This is a breach of the contract that I signed. I asked for a refund of the quarter that they missed.”

  Name not shownRead on BBB

• BBB complaint · July 24, 2024

  “see Attached document”

  Name not shownRead on BBB

BBB profiles

• Main profile · A+View

• Branch profile · 2 complaints in 3 yearsView

  Recorded: “2 complaints in the last 3 years. 1 complaint in the last 12 months.”

• Branch profile · 2 complaints in 3 yearsView

  No complaint text published, so answer status is unknown. The profile lists preventivepestaz.com and the type of entity as LLC, and names Ms. Dena Castano as President.

• Branch profile · 0 complaints in 3 yearsView

  Still shows Preventive Pest Control’s license 5767 and “THE PREVENTIVE GUARANTEE” text (stale data from the acquired company).

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No evidence of door-to-door residential selling was found: no summer sales or D2D recruiting posts, no reviews or complaints describing reps at the door. The only sales job seen is a field-based B2B commercial account manager. Recorded as unknown rather than no, because absence of evidence is not proof.

• “Northwest Exterminating is growing and seeking a driven sales professional to build relationships with businesses and deliver pest management solutions.”

  jobs.digitalhire.com · retrieved October 27, 2026¹¹

  Commercial Account Manager (B2B Sales), Phoenix, salary + commission, requires a pest control license; field-based business-to-business selling, not residential door-to-door canvassing.

• “Have questions or need help getting rid of pests? Simply complete the form below or give us a call!”

  Company website · retrieved October 27, 2026¹

  Residential sales run through the website estimate form, phone and special-offer landing pages (e.g. /offer25).

• “Pest Control Technician Queen Creek, AZ From $18 an hour”

  indeed.com · retrieved October 27, 2026¹²

  Indeed job list for the Arizona company shows technician, termite technician, customer service, office assistant and commercial service manager openings in Tucson, Phoenix and Queen Creek; no door-to-door or summer sales posts.

Contract terms and pricing

• Minimum term: the company’s published Terms & Conditions of Service describe a one-year agreement for pest control service.²

  “Northwest will provide Pest Control services for a period of one year, unless stated otherwise in this agreement, consisting of regular visits in accordance with the specified pest plan provided.”

  Scored: Sales and contract fairness (−1)

• Auto-renewal: the agreement renews automatically, service by service, after the one-year term.²

  “This is a one-year agreement, automatically renewable on a service-by-service basis.”

  Scored: Sales and contract fairness (−1, −0.5)

• Cancellation channel and consequence: either party may cancel with 30 days’ written notice; the customer pays for services rendered before the cancellation date. No early-cancellation fee is stated for the pest control agreement.²

  “Either party may cancel this agreement with a thirty day written notice. The customer will be held responsible for payment of services rendered prior to the cancellation date.”

• Termite baiting (Sentricon) agreements carry an early termination fee; no amount is published. Sentricon components remain Corteva’s property and are retrieved on termination; Trelona components belong to the customer once paid.²

  “Sentricon® early termination fee and any months of service provided are applied.”

• Price increases: the company reserves the right to raise the regular service fee after the first year.²

  “Northwest reserves the right, after the first year, to increase the regular service fee.”

• Skipped services: skipping scheduled services voids the warranty and brings back initial service charges.²

  “Skipped services by the customer will result in a loss of warranty and initial service charges will apply in providing continued service.”

• Dispute terms: the published Terms & Conditions of Service (general pest, termite baiting, post-construction termite) contain no arbitration clause and no class-action waiver; they include liability releases (the company is not responsible for pest or treatment damage).²

  “The customer specifically releases Northwest Exterminating from any liability for such claims.”

  Absence of an arbitration clause read from the full published service terms. The signed agreement itself was not seen.

• Plans and price: quarterly home pest control plans (Defense, SMARTDefense, SMARTDefense Complete) start at $49/month; initial fees may apply.¹³

  “We offer quarterly home pest control plans starting at just $49/month that are specifically designed to control Arizona's most annoying and dangerous pests.”

• Termite warranty renewals are non-refundable and the warranty is canceled if payment is not received within 30 days of expiry (company reply to a BBB review, 05/21/2025). The warranty covers spot treatment of active subterranean termites, not wood damage.¹⁴

  “The renewal payment is non-refundable as the warranty is assigned to the structure, not the individual.”

• Sentricon bait stations are leased; on a 2024 termite cancellation the company said it tries to collect the stations, and in that case it paid Corteva’s non-recovery fees itself (company reply to a BBB complaint, 07/31/2024).¹⁵

  “The equipment installed is leased and therefore we try and collect the stations”

• Desert Guard exclusion work carries a one-year warranty on replacement materials and labor.¹⁶

  “backed by a one-year warranty covering replacement materials and labor”

• Financing through Wisetack: up to $25,000, terms of 3 to 60 months, APR 0 to 35.9%.¹⁷

  “APRs range from 0 to 35.9%*”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · Arizona Department of Agriculture, Office of Pest Management (business license 4410) · Complaint summaryN/A

  No adjudicated complaints against Northwest Exterminating’s business license in the last 3 years (detail-page panel) or 5 years (ComplaintSearch by license number and name). Complaints under investigation are not shown.³

• October 27, 2026 · BBB Serving Southern Arizona (Tucson file 1286-1549; headquarters and corporate-owned locations) · Complaint summaryScored: Complaint record

  2 complaints in 3 years, 1 in the last 12 months; both published and both answered. (1) 06/29/2026, Sales and Advertising Issues, Answered: a Sentricon customer said the quarterly station inspection had not been done for 6 months and a scheduled visit was missed, and asked for a refund of the missed quarter. A first reply (dated 06/24/2026) came from a different, unaffiliated business of the same name (its location and family of brands are redacted by BBB), which said the matter concerned the company “part of the Anticimex family of brands” and referred the consumer to “the Arizona-based company”; the Arizona marketing director then offered a $93.25 credit with a 2-year price freeze, or a $93.25 refund. (2) 07/24/2024, Service or Repair Issues, Resolved: dispute over repeated contacts after a termite cancellation request; the company canceled services, removed the customer’s contact details and paid Corteva’s station non-recovery fees, and the customer accepted.¹⁵

• October 27, 2026 · BBB, Mountain West & Pacific Southwest (Phoenix file 1126-6000384 and Queen Creek file 1126-9001309) · Complaint summaryScored: Complaint record

  Phoenix (North Phoenix branch) profile: 2 complaints in 3 years, 0 in the last 12 months, none published (details and answer status not shown). Queen Creek profile: 0 complaints. Both A+ and accredited since 8/28/2023.^{29, 30}

• December 17, 2021 · Arizona Department of Agriculture, Office of Pest Management (case 100995, license 5184) · Complaint summaryN/A

  Adjudicated complaint 100995 against Contractors Termite & Pest Control Inc (license 5184, merged into Northwest in August 2021), closed 12/17/2021 as “Dismissed”. Subject not public. Not a finding against Northwest’s license.³⁶

  ComplaintSearch rows: “100995 5184 CONTRACTORS TERMITE & PEST CONTROL INC 12/17/2021 Dismissed” (by License No 5184 and by name). Licenses 5767 (Preventive) and 5667 (Titan) returned no complaints.

Workplace score: 5.0/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Recognized by NPMA as a QualityPro company and GreenPro service provider; consistently in NPMA’s Top 100 pest control companies (company statement; not verified on the issuers’ sites).⁶

• Largest pest control company in Southern Arizona; with Contractors Termite, the largest pest control agency in Arizona (company statements).^{47, 48}

• Website review widget: average 4.9 of 5 from 3,576 reviews (a Google-reviews widget; the /reviews page shows “3,621 reviews”). Not used: it mirrors Google.¹

• Bed Bug Free provider accreditation from Bed Bug Central (“the only Arizona company”); first certified for buffelgrass projects in Arizona in 2013 (company statements; not verified).⁶

• Footprint: Tucson, Casa Grande and Southern Arizona plus the Phoenix metro; service counties Apache, Cochise, Coconino, Gila, Graham, Maricopa, Navajo, Pima, Pinal, Santa Cruz, Yavapai and Yuma. All offices are in Arizona; no locations in other states.⁴⁹

• Acquired Arizona companies: Contractors Termite & Pest Control (Phoenix, 2021), Preventive Pest Control (Queen Creek) and Titan Pest Control (Anthem/North Phoenix).^{39, 50}

Mentions

Reddit hasn’t been searched for this company yet.

3 locations on file in Arizona (3).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 3,499 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Arizona Corporation Commission registry not read: its search requires an image CAPTCHA, and OpenCorporates showed a human-verification check to an automated browser. Legal name “Northwest Exterminating Co., Inc.” comes from the company’s own terms; BBB Tucson says incorporated 6/29/1990, Corporation (BBB Phoenix says LLC). Entity status, entity ID and any lapses are unverified.
• Arizona AG consumer complaints are confidential (no per-company data). The AG site search for “northwest exterminating” returned “No Results Found” (https://www.azag.gov/search?search_api_fulltext=%22northwest%20exterminating%22). Web searches found no AG action, settlement, consent order or lawsuit naming this company.
• Arizona court records (apps.azcourts.gov) require verification words (CAPTCHA); not searched. CourtListener search for “Northwest Exterminating” with Tucson/Arizona returned no results.
• OSHA/ADOSH establishment search shows a human check; not searched. No workplace-safety record found by web search.
• Google reviews: only the default limited view loaded and sorting by lowest rating failed, so low-rated Google reviews could not be sampled at any of the three listings.
• Yelp returned 403 for both listings; the Tucson rating (2.2 from 56) is from a search snippet only and is not scored.
• Glassdoor returned 403; only a snippet count (10 Tucson reviews, no rating) was seen. Not scored.
• No Angi, HomeAdvisor, Thumbtack, Trustpilot or Nextdoor profile with ratings found. GuildQuality profile (Phoenix) has no reviews. Facebook page shows no recommendation score without login.
• BBB Phoenix file’s 2 complaints are not published; their subject and answer status are unknown, and whether the Tucson file’s 2 complaints overlap with them is not stated by BBB.
• QualityPro/GreenPro, NPMA Top 100 and Bed Bug Central claims not verified on the issuers’ sites (recorded as company claims only).
• The signed service agreement was not seen; contract terms come from the website’s published Terms & Conditions of Service. The Sentricon early termination fee amount is not published.
• Dates of the Preventive Pest Control and Titan Pest Control mergers are not stated on the company’s pages; Indeed reviews suggest Preventive had become Northwest by November 2022.
• Door-to-door: no evidence either way beyond the absence of D2D job posts and reviews; recorded as unknown.
• Searches used: 38 of 40.
• Indeed (403), PMP/mypmp.net (403), PitchBook (429) and azmultihousing.org (connection refused) could not be re-opened live.
• No locations, listings or licenses outside Arizona; no state.

Open questions

• Ownership badge consistency across PE-owned roll-ups: Anticimex brands (this company, The Killers) and Budget Brothers (Northrim Horizon/Polaris) are “subsidiary”, while brands of PE-backed platforms PestCo (Green Mango, Pointe, Romney), Certus (Termio, PURCOR) and AXN (Action) are “PE-backed”. Anticimex is an EQT portfolio company. Kept “subsidiary” to match the only other Anticimex brand.
• Arizona Corporation Commission entity status and Arizona court records remain unverified (CAPTCHA).