Budget Brothers Termite & Pest Elimination Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Two Phoenix BBB files, both scoped to the company’s Phoenix-metro operation (it has no locations outside Arizona). Totals above sum both: 16 + 6 = 22 complaints in 3 years, 14 + 5 = 19 in 12 months. All 6 complaints on the old file were filed after the June 2023 sale (10/06/2025 to 10/07/2026) and concern the current operation, so they are counted with the current file. Of the 18 displayed complaints, 2 are Unanswered (old file) and 4 are Unpursuable (old file, out of business); the 4 undisplayed complaints on the current file have no status shown. No pattern-of-complaints alert is shown on either file. Grade: A+ on the current file; the old file is Not Rated. The separate Greenway Pest Solutions (Phoenix) BBB file, which lists ‘Budget Brothers Pest Control LLC’ as an alternate name, is not included.

Scored: Complaint record

Complaint themes

• Cancellation is hard: unanswered calls, long holds, a virtual phone assistant, a required call with the Retention Team, and a 30-day notice period
• Billing continued after cancellation requests; refunds slow or refused
• Customers of acquired companies (Greenway, Grizzly, 480 Termite) say they were not told their agreement had been transferred
• Doubts that billed services were actually performed
• Termite warranty retreatments not scheduled

BBB profiles

• Main profile · A+View

• Budget Brothers Termite & Pest Control (current owner) · A+ · accredited · 16 complaints in 3 yearsView

• Budget Brothers Termite & Pest Elimination LLC (pre-sale entity) · Not Rated (out of business) · not accredited · 6 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No evidence of door-to-door selling was found: no summer-sales or D2D recruiting, no D2D job posts, no reviews or complaints describing a sales rep knocking. Sales described in the sources are by phone (an inside sales representative job, office quotes over the phone in Google reviews) and through acquisitions of other companies’ customer accounts (Greenway, Grizzly, 480 Termite). Left ‘unknown’ rather than ‘no’ because absence of evidence is not proof.

• “Inside Sales Representative Phoenix, AZ $36,000 - $72,000 a year”

  indeed.com · retrieved October 27, 2026¹⁵

  Job listing on the company’s Indeed page: an inside (office/phone) sales role, not a door-to-door role.

• “Position Applying For Customer Service Pest Technician Termite Technician Sales Bird Technician Service Manager”

  budgetbrotherstermite.com · retrieved October 27, 2026¹⁶

  The company’s employment form lists a ‘Sales’ position without saying whether it is field or office sales.

• “Brian Downs Arizona Region Outside Sales Manager”

  polarispestgroup.com · retrieved October 27, 2026⁷

  The parent group has an ‘Arizona Region Outside Sales Manager’; outside sales is not necessarily door-to-door.

• “they bought my information from my last company REMOVED. showed up at my door.”

  bbb.org · retrieved October 27, 2026¹⁷

  BBB review, JOANNE R, 07/02/2026: a former Grizzly Pest Control customer whose account was taken over after the acquisition; describes the company arriving at her door, but not a sales pitch to a new customer.

Contract terms and pricing

• Published residential plans: ‘Gold’ from $39.95/mo, ‘Titanium’ from $56.95/mo (adds mosquito) and ‘Diamond’ from $84.95/mo (adds a termite baiting system and termite warranty), all with every-other-month service visits and a ‘100% Satisfaction Guarantee’. No term length, renewal or cancellation terms are stated on the page.¹⁸

  “Starting at $39.95/mo Our basic recurring pest program keeps you safe from common pests like spiders, ants, cockroaches, and more!”

• Company Facebook promotion (September 2026, shared with sister brand Phoenix Pest): $28 initial pest treatment when the customer picks or signs a 12-month plan.¹⁹

  “Call today to claim your $28 initial pest control treatment when you pick a 12 month plan.”

  Scored: Sales and contract fairness (−1)

• Company BBB reply (09/05/2026): customers must speak directly with a Retention Specialist to verify the account and finalize a cancellation, and the service agreement requires 30 days’ notice to cancel.¹⁴

  “We do require customers to speak directly with a Retention Specialist to verify the account and finalize a cancellation”

  Scored: Sales and contract fairness (−0.5)

• Company BBB reply (07/20/2026): the company requires verbal authorization before processing a cancellation and the agreement requires a 30-day notice; in this case it honored the customer’s earlier email as notice and voided two invoices.¹⁴

  “we do require verbal authorization before processing a cancellation for security and account verification purposes”

  Scored: Sales and contract fairness (−0.5)

• Company reply to a BBB review (07/13/2026): customers must speak with the company by phone to cancel.¹⁷

  “Regarding the cancellation process, we do require customers to speak with us by phone for security and account verification purposes.”

  Scored: Sales and contract fairness (−0.5)

• Company BBB reply (07/08/2026): ‘standard policy requires both verbal verification and a 30-day notice’; it made an exception for a customer who had emailed in April and refunded two payments. A separate reply (06/28/2026) says cancellations cannot be completed by email and must go through the Retention Team.¹⁴

  “While our standard policy requires both verbal verification and a 30-day notice, we recognize the circumstances in your case and are making an exception.”

  Scored: Sales and contract fairness (−0.5)

• Termite treatments come with a one-, two- or five-year renewable warranty.²⁰

  “Our termite treatments come with a one-, two- or five-year renewable warranty”

• Company blog (2020): the termite warranty is valid for one year from the date of service and can be extended a year at a time for customers who commit to annual termite inspections.²¹

  “Valid for one year from the date of service, the Budget Brothers termite warranty will protect you in case the termites come back.”

• The website’s Terms & Conditions govern use of the website and purchases made on it (owner named as ‘Budget Brothers Termite & Pest Elimination, LLC’). They choose Arizona law and the state or federal courts of Maricopa County; they contain no arbitration or class-action-waiver clause. The residential service agreement itself was not found online, so its renewal, cancellation-fee and dispute terms are unknown.²²

  “shall be brought only in the state or federal courts of Maricopa County, Phoenix, Arizona, USA”

• Consumer report (BBB complaint on the old profile, 10/07/2026; a former Greenway customer): the company would not let the customer cancel without paying ‘a substantial cancellation fee’. No amount stated.²³

  “Budget Brothers refuses to allow me to cancel my contract without paying a substantial cancellation fee”

• Consumer report (Yelp review by Jeanne R., about 5 days before October 28, 2026, seen only as a mirror on MapQuest and in a Yelp search snippet): titled ‘Buyer Beware -- Poor Service and a Disputed $150 Cancellation Fee’. The full text was not readable (Yelp blocked), so the fee’s basis is unknown.²⁴

  “Buyer Beware -- Poor Service and a Disputed $150 Cancellation Fee Our first visit was great.”

• Five-year termite plan with a monthly $16.95 charge: a BBB reviewer (09/04/2026) says the salesperson told him there would be no more charges after paying $1,900, then found the $16.95 charge in the contract; the company replied that what he understood at the sale ‘did not match what you later saw on your agreement’. A second reviewer on the old file (01/12/2026) reports a ‘$16.95 auto pay for 60 months’ after a $1,433 job.^{17, 25}

  “I start getting a $16.95 charge on my credit card. They say the charge is on my contract which after looking through pages is a fact.”

• Acquired customers’ agreements: the company states that when it buys a business the existing service agreements, including their cancellation terms, transfer to it (Greenway, 07/08/2026 and 07/11/2026 replies).¹⁴

  “Your original service agreement with Greenway Pest Control remains in effect following the acquisition, including the terms related to cancellation.”

• One-time services are offered as well as ongoing plans.²⁶

  “Yes, we offer one-time services. However, for long-term prevention and control, we recommend considering our ongoing service plans.”

• Current promotions: $31 initial treatment when choosing a pest plan (code SPOOKY); Arizona Cardinals fan offers ($50 off new service; 15% off recurring service for season-ticket members). The promotion terms are written jointly for ‘Budget Brothers Termite & Pest Control and Phoenix Pest Control’.²⁷

  “Protect your Phoenix area home with a $31 initial pest control treatment when you choose a pest plan.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · Arizona Department of Agriculture, Pest Management Division · Complaint summaryN/A

  The adjudicated-complaint search (records go back 5 years; complaints under investigation are not included) for respondent name ‘BUDGET BROTHERS’ returned one record: complaint 101193 against license 8289, adjudicated 06/02/2025. No adjudicated complaint is shown for license 10340.³⁸

• October 27, 2026 · BBB Mountain West & Pacific Southwest (Phoenix, Arizona; current profile ‘Budget Brothers Termite & Pest Control’) · Complaint summaryScored: Complaint record

  16 complaints in the last 3 years, 14 in the last 12 months. 12 are displayed (02/07/2024 to 10/08/2026); every displayed complaint has a business response (Answered or Resolved). Main themes: difficulty canceling (calls not returned, long holds, a virtual phone assistant, a required call with the Retention Team, and a 30-day notice period); billing after cancellation requests; former Greenway (and other acquired-company) customers who say they were not told their agreement had been transferred; doubts that billed services were performed. The company often backdated cancellations and refunded charges in its replies, but in three replies (07/08, 07/11 and 10/12/2026) it declined a refund or held the customer to an unpaid balance under the agreement.¹⁴

• October 27, 2026 · BBB Mountain West & Pacific Southwest (Phoenix, Arizona; old profile ‘Budget Brothers Termite & Pest Elimination LLC’, shown as out of business) · Complaint summaryScored: Complaint record

  6 complaints in the last 3 years, 5 in the last 12 months, all filed 10/06/2025 to 10/07/2026, after the June 2023 sale, and all about the current operation (acquired Greenway, 480 Termite and other customers’ accounts, cancellation, billing without service, an unhonored 5-year termite warranty). Statuses: 2 Unanswered (12/05/2025, 10/06/2025) and 4 Unpursuable (the profile is marked out of business).²³

• October 27, 2026 · Arizona Attorney General · Complaint summaryN/A

  No Arizona AG press release or action naming Budget Brothers was found. The AG does not publish consumer-complaint data: its complaint page says complaints and investigations are confidential.⁴⁰

• June 2, 2025 · Arizona Department of Agriculture, Pest Management Division (Office of Pest Management) · EnforcementScored: Licensing and compliance (−0.5)

  Citation and order, case 101193, against Budget Brothers Termite & Pest Elimination (business license 8289) and one of its certified applicators, opened on a consumer complaint (received 11/18/2024) about a wood-destroying insect inspection report (WDIIR) completed 10/18/2023. OPM inspectors found that plants abutting the structure were drawn on the report but ‘No’ was marked for earth-to-wood contact, that water stains under the kitchen sink and windows and a faulty-grade condition (a stucco pony wall below grade) were not noted, and that the attic, listed as inaccessible, had accessible attic accesses. OPM found that the company had directed its software vendor to make the electronic WDIIR automatically mark ‘No’ for earth-to-wood contact when plants touching the structure were noted. Order: the business was issued a Warning (Violation 1, failing to note a condition conducive to infestation); the applicator was ordered to pay a $300.00 civil penalty (Violation 2). OPM noted the applicator had completed more than 4,000 WDIIRs from January 2021 to October 2023 with no prior complaints and found no lack of training or supervision. The order became final if no hearing was requested within 30 days; no hearing is shown. Only adjudicated complaint for ‘BUDGET BROTHERS’ in the 5-year search.^{37, 38}

  The order is a scanned 5-page PDF with no text layer. The applicator’s name is in the order but omitted here (individual).

• August 18, 2023 · Maricopa County Superior Court (Arizona); plaintiff State of Arizona Industrial Commission · EnforcementN/A

  Civil judgment filed 08/18/2023 by the State of Arizona Industrial Commission against ‘Budget Brothers Termite And Pest L L C’ for $136.62 (principal, one time), docketed 8/21/2023 in Maricopa County Superior Court (case type ‘Civil Procedure - Judgment’). The underlying matter is not shown and court documents are not available on the aggregator. The defendant name matches an alternate name of the pre-sale LLC on BBB, and the filing came after the June 2023 asset sale; which owner’s period it concerns is not shown. Read from UniCourt, a court-records aggregator; the official court search is CAPTCHA-protected.³⁹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation (A+ rating), BBB Mountain West & Pacific Southwest, 2026¹⁰

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Veteran-led, locally owned and operated, serving Arizona for over 25 years (the company was founded in 2004 and has been owned by Northrim Horizon since 2023).⁴⁷

• ‘Always the best price, guaranteed!’ and a 100% satisfaction guarantee on all plans.¹⁸

• ‘Phoenix’s #1 Choice for Pest Control’ (page title ‘Voted #1 in Phoenix’); no voting source is given.⁴⁸

• Offers ‘the only permanent scorpion solution in Arizona’ (business description on the old BBB file).⁴

• Trusted partner and service provider of the Arizona Cardinals; Cardinals fan promotions.²⁷

• Facebook page: ‘Affordable protection since ‘99’; ‘Eco‑safe • Family‑Founded’; 1.4K followers.⁴⁹

• The Facebook page is administered by Phoenix Pest Control, Inc. (the sister brand’s company).⁴⁹

• LinkedIn company page: founded 1969, 11-50 employees, HQ Phoenix; serves all of Maricopa County and parts of Pinal County.⁵⁰

• Serves 21 Phoenix-metro cities (Anthem to Tempe, including Casa Grande, Maricopa and San Tan Valley in Pinal County).⁵¹

Mentions

Reddit hasn’t been searched for this company yet.

3 locations on file in Arizona (3).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 4,356 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Business registry: Arizona Corporation Commission search is behind an image CAPTCHA and OpenCorporates returned a browser check, so the legal entity behind the brand, its status and its members/managers were not read.
• The residential service agreement was not found online. Its term, auto-renewal, cancellation fee and any arbitration/class-waiver clause are known only from company BBB replies (30-day notice, verbal/phone cancellation, 12-month plan promotion) or not at all. The website Terms & Conditions cover website use only.
• Yelp business page returned 403; the 2.4 (240 reviews) rating comes from a Yelp search snippet and MapQuest’s mirror, not scored.
• Glassdoor returned a ‘Humans only’ block; only a review count (8) from a search snippet. Facebook reviews/recommendation percentage require login. No Angi, HomeAdvisor, Thumbtack or Porch profile was found; trustpilot.com/review/budgetbrotherstermite.com shows ‘The page you’re looking for could not be found’.
• Nextdoor business page shows only a generated summary of recommendations (no rating or count); not recorded as a review platform.
• AZDA license records show no insurance or bond fields; the company’s insurance was not verified. Branch-office registration: license 8289 lists no branch offices although the company advertises three offices; one (Mesa) is a registered branch of sister license 4028. Not treated as a violation.
• Arizona court search (Public Access) requires verification words (CAPTCHA); court records were read only through UniCourt (one 2023 Industrial Commission judgment for $136.62, nature not stated). Other suits may exist.
• OSHA/ADOSH establishment search shows a human check; workplace-safety inspections not verified.
• Arizona AG complaints are confidential by policy; no AG data exists to report.
• The date of the Greenway Arizona customer transfer is not published; complainants’ accounts range from September 2025 to spring 2026.
• Older AZDA disciplinary history (before the 5-year complaint-search window) would need a public-records request; not sent.
• Reddit: no thread about the company found.
• Google excerpts are limited to the ‘most relevant’ view; negative Google reviews could not be sorted or read in full.
• Glassdoor (“Humans only”, 403) and the Yelp business page (403) were still blocked; the Yelp 2.4/240 and Glassdoor 8-review figures remain search-snippet or mirror context only, not scored. The Facebook group thread needs a login and was not re-opened.
• A live re-download failed with a connection error, but the live adjudicated-complaint search still lists case 101193 for license 8289 (06/02/2025).
• The nature of the 2023 Industrial Commission of Arizona judgment is unknown; if it were a wage claim it would belong under Workplace, which is not scored here (4 employee reviews, under 20).

Open questions

• Ownership badge changed from ‘subsidiary’ to ‘PE-backed’ (Polaris Pest Group: ‘a portfolio company of Northrim Horizon Permanent Capital Fund’; Northrim $575M+ AUM). The owner rejects the ‘traditional private equity’ label. Unscored either way.
• Alternative reading (business-addressed penalties only) gives no entry, licensing and compliance 10.
• Legal entity behind license 8289 and the brand (pre-sale LLC vs the June 2023 Budget Brothers Pest Control LLC, whose own license 10340 expired 05/31/2026) is unresolved: the Arizona Corporation Commission search is CAPTCHA-blocked.
• Brand family: Budget Brothers, Phoenix Pest & Termite Control (shared office manager, Facebook administrator and Mesa branch) and the Greenway Arizona customer base sit under the same owner.