How do I cancel Budget Brothers Termite & Pest Elimination, and is there a cancellation fee?

What the record says about canceling Budget Brothers Termite & Pest Elimination

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Published residential plans: ‘Gold’ from $39.95/mo, ‘Titanium’ from $56.95/mo (adds mosquito) and ‘Diamond’ from $84.95/mo (adds a termite baiting system and termite warranty), all with every-other-month service visits and a ‘100% Satisfaction Guarantee’. No term length, renewal or cancellation terms are stated on the page.¹⁸

  “Starting at $39.95/mo Our basic recurring pest program keeps you safe from common pests like spiders, ants, cockroaches, and more!”

• Company Facebook promotion (September 2026, shared with sister brand Phoenix Pest): $28 initial pest treatment when the customer picks or signs a 12-month plan.¹⁹

  “Call today to claim your $28 initial pest control treatment when you pick a 12 month plan.”

• Company BBB reply (09/05/2026): customers must speak directly with a Retention Specialist to verify the account and finalize a cancellation, and the service agreement requires 30 days’ notice to cancel.¹⁴

  “We do require customers to speak directly with a Retention Specialist to verify the account and finalize a cancellation”

• Company BBB reply (07/20/2026): the company requires verbal authorization before processing a cancellation and the agreement requires a 30-day notice; in this case it honored the customer’s earlier email as notice and voided two invoices.¹⁴

  “we do require verbal authorization before processing a cancellation for security and account verification purposes”

• Company reply to a BBB review (07/13/2026): customers must speak with the company by phone to cancel.¹⁷

  “Regarding the cancellation process, we do require customers to speak with us by phone for security and account verification purposes.”

• Company BBB reply (07/08/2026): ‘standard policy requires both verbal verification and a 30-day notice’; it made an exception for a customer who had emailed in April and refunded two payments. A separate reply (06/28/2026) says cancellations cannot be completed by email and must go through the Retention Team.¹⁴

  “While our standard policy requires both verbal verification and a 30-day notice, we recognize the circumstances in your case and are making an exception.”

• Company blog (2020): the termite warranty is valid for one year from the date of service and can be extended a year at a time for customers who commit to annual termite inspections.²¹

  “Valid for one year from the date of service, the Budget Brothers termite warranty will protect you in case the termites come back.”

• The website’s Terms & Conditions govern use of the website and purchases made on it (owner named as ‘Budget Brothers Termite & Pest Elimination, LLC’). They choose Arizona law and the state or federal courts of Maricopa County; they contain no arbitration or class-action-waiver clause. The residential service agreement itself was not found online, so its renewal, cancellation-fee and dispute terms are unknown.²²

  “shall be brought only in the state or federal courts of Maricopa County, Phoenix, Arizona, USA”

• Acquired customers’ agreements: the company states that when it buys a business the existing service agreements, including their cancellation terms, transfer to it (Greenway, 07/08/2026 and 07/11/2026 replies).¹⁴

  “Your original service agreement with Greenway Pest Control remains in effect following the acquisition, including the terms related to cancellation.”

• Consumer report (BBB complaint on the old profile, 10/07/2026; a former Greenway customer): the company would not let the customer cancel without paying ‘a substantial cancellation fee’. No amount stated.²³

  “Budget Brothers refuses to allow me to cancel my contract without paying a substantial cancellation fee”

• Consumer report (Yelp review by Jeanne R., about 5 days before October 28, 2026, seen only as a mirror on MapQuest and in a Yelp search snippet): titled ‘Buyer Beware -- Poor Service and a Disputed $150 Cancellation Fee’. The full text was not readable (Yelp blocked), so the fee’s basis is unknown.²⁴

  “Buyer Beware -- Poor Service and a Disputed $150 Cancellation Fee Our first visit was great.”

• Five-year termite plan with a monthly $16.95 charge: a BBB reviewer (09/04/2026) says the salesperson told him there would be no more charges after paying $1,900, then found the $16.95 charge in the contract; the company replied that what he understood at the sale ‘did not match what you later saw on your agreement’. A second reviewer on the old file (01/12/2026) reports a ‘$16.95 auto pay for 60 months’ after a $1,433 job.^{17, 25}

  “I start getting a $16.95 charge on my credit card. They say the charge is on my contract which after looking through pages is a fact.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Budget Brothers Termite & Pest Elimination’s score on this factor: 7.5 out of 10.

• 12-month minimum term¹⁹

  Counted in the score: −1

• Phone-only cancellation^{14, 17}

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (1 documented)¹⁷

  Counted in the score: −1

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