Responsible Pest & Scorpion Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Arizona: two BBB files, both Arizona-only. (1) Chandler file “Responsible Pest & Scorpion Control” (BBB Mountain West & Pacific Southwest): F, not accredited, 6 complaints / 3 years, 3 unanswered. (2) Tucson file “Responsible Pest Control” (BBB Serving Southern Arizona): A+, accredited since 5/18/2018, 1 complaint / 3 years, answered. Top-level fields: complaints summed (7), worst grade (F), accreditation of the Chandler file. Chandler file: 3 complaints with no business response (marked Unanswered), 1 Unresolved, 2 Resolved. Tucson file: 1 Answered. Unanswered across both: 3 of 7 (43%). No pattern-of-complaints alert on either file. The 10/15/2026 Chandler complaint was answered by a responder writing “with PURCOR Pest Control. We are the new owners of Termio Pest Control”, which suggests the complainant was a Termio customer; the complaint itself does not name Termio.

Scored: Complaint record (−1.5, −1)

BBB profiles

• Main profile · FView

• Responsible Pest & Scorpion Control · F · not accredited · 6 complaints in 3 yearsView

• Responsible Pest Control · A+ · accredited · 1 complaint in 3 yearsView

Door-to-door sales: Partial

Rated partial (same standard as Berrett, EcoGuard and Truly Nolen): one recent first-hand report of a Responsible sales rep coming to the door (Chandler Google listing, ~Aug 2026), plus CERTUS outside-sales reps who prospect assigned territories. No summer door-to-door program, recruiting site, solicitor permit or D2D job post was found. Most other evidence points to inbound phone/web sales (site “Call now”, quote forms, 10% off online scheduling).

• “We were caught at a good time as we had moved into our house weeks before a sales rep came to our door offering pest control services.”

  google.com · retrieved October 28, 2026¹⁵

• “Prospect, generate referrals, and develop your territory into a real book of business”

  us.trabajo.org · retrieved October 28, 2026¹⁶

• “A couple of us in our neigbhorhood recently signed up for service with Responsible”

  bbb.org · retrieved October 28, 2026¹⁷

Contract terms and pricing

• Company states it does not require contracts.⁸

  “We strive for 100% customer satisfaction, which is why we don’t require contracts.”

• Plan options: an initial “flush-out” (price by size), then bi-monthly or quarterly service (monthly service is also referred to elsewhere on the site); a one-time service is guaranteed for 30 days. No prices are published.¹⁸

  “Residents without scorpion infestations prefer a bi-monthly service (every other month).”

• Free re-treatment between regular services.¹⁸

  “Re-treat for FREE if you ever get an invasion between services!”

• Termite treatments are guaranteed against re-infestation for at least a year; the warranty is renewable for a small annual fee.¹⁹

  “Each termite treatment is guaranteed, and that warranty is renewable for a small fee each year.”

• Billing: first service paid by ACH or card; regular services can be auto-charged to a card after each service, or billed by mail/email.¹⁹

  “you can set up your account with a card to be automatically charged after service is completed”

• Website Terms and Conditions cover use of the website only (Arizona governing law); no arbitration or class-waiver clause, and no service-agreement terms are published.²⁰

  “By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use”

• Customer-reported (BBB Chandler file review, 01/28/2026): $250 required to cancel a service the reviewer says was never requested.²¹

  “Wont let me cancel a service I never requested without paying $250”

  Scored: Sales and contract fairness (−2)

• Customer-reported (Google, service-area listing 623-455-5460, about 9 months before October 28, 2026): 1-year contract and $250 cancellation fee, not disclosed by the sales rep.²²

  “they have a 1 year contract and a 250 dollar cancellation fee. i was not informed by the sales rep of this.”

  Scored: Sales and contract fairness (−2)

• Customer-reported (Google, Chandler listing, about 2 months before October 28, 2026): the door-to-door rep never explained the contract lock-in or the cancellation fee (omission; no amount).¹⁵

  “the sales representative that came to our home never explained to us that we were locked into this contract and there would be a fee to cancel services.”

• Customer-reported (BBB Chandler file review, 05/19/2026): company refused to cancel unless the customer called the customer-support line.¹⁷

  “Refusing to cancel my services unless I specifically call their customer support line.”

  Scored: Sales and contract fairness (−0.5)

• Customer-reported (BBB Chandler complaint, 01/27/2026): the company said service could not be canceled without speaking to customer service; a bill followed after cancellation was confirmed.²³

  “They also stated you can not cancel service without speeking to customer service.”

  Scored: Sales and contract fairness (−0.5)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Arizona (BBB Mountain West & Pacific Southwest, Chandler file) · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB Chandler file (Responsible Pest & Scorpion Control, 4360 W Chandler Blvd Ste 9; not accredited; rating F for failing to respond to 3 complaints and 1 unresolved complaint): 6 complaints in the last 3 years, 3 in the last 12 months. 3 unanswered (02/03/2024, 06/19/2024, 04/10/2025), 1 unresolved (01/27/2026), 2 resolved (08/31/2026, 10/15/2026). Themes: missed appointments and inspections, charges after cancellation or for unrequested service, cancellation only through customer service. The 10/15/2026 complainant says they also complained to the Arizona Attorney General. No pattern-of-complaints alert.^{2, 23}

• October 28, 2026 · Arizona (BBB Serving Southern Arizona, Tucson file) · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB Tucson file (Responsible Pest Control, 2550 W Ruthrauff Rd; accredited since 5/18/2018; A+): 1 complaint in the last 3 years (06/14/2025, answered: a termite warranty from an acquired company not honored; the company offered a $0 one-year coverage agreement). The file covers the headquarters and corporate-owned locations. No alert.¹³

• October 28, 2026 · Arizona Department of Agriculture, Office of Pest Management · EnforcementN/A

  No adjudicated complaints: none for license 8759 in the last 3 years (detail-page panel) and none for respondent name “RESPONSIBLE” in AZDA’s 5-year adjudicated-complaint search (which excludes complaints under investigation).^{36, 37}

• July 3, 2024 · Federal – C.D. California (removed from Riverside County Superior Court) · LawsuitN/A

  Michael McCready v. Responsible Pest Control Inc., Certus Pest Inc. and PURCOR Pest Control (C.D. Cal. 5:24-cv-01396; earlier docket 2:24-cv-05670): employment suit, nature of suit “442 Civil Rights: Jobs”, removed by Certus Pest Inc. on 07/03/2024; a stipulated protective order was entered 01/28/2026. No outcome found: the latest filing seen is that 01/28/2026 order; the earlier docket 2:24-cv-05670 shows a termination date of 07/05/2024. Treated as unresolved (not scored either way). The caption calls Responsible Pest Control Inc. a Florida corporation; whether the plaintiff worked for the Arizona brand is not shown (PURCOR operates in California). Private suit, not wage-and-hour as far as shown: recorded, not scored.^{4, 38}

• October 7, 2022 · Federal – M.D. Florida · LawsuitN/A

  Parent-level: Rentokil North America, Inc. v. Certus Pest, Inc. (M.D. Fla. 8:22-cv-02311), breach of contract against CERTUS and nine individuals; dismissed by stipulation 02/17/2023. Private suit about the parent, not this brand; recorded, not scored.³⁹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation (Tucson file), BBB Serving Southern Arizona, 2018³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• No contracts required.⁸

• In business since 1991; serves Phoenix-area and Tucson cities across Arizona (20 Arizona service-area cities listed; no other state).⁴⁴

• Part of the CERTUS organization; Termio Pest Control joined Responsible in 2026.¹⁴

• Parent CERTUS operates pest and lawn brands in 11 states (other states are served by other CERTUS brands, not this one).¹²

Mentions

• Pest Management Professional (PMP) · Trade press · June 2, 2020 · Neutral toneRead

  Certus expands to Arizona via acquisition

  CERTUS bought Responsible (founded 1991, bought by the Huffakers in 2007); the owners retired and 40 employees stayed; 20%+ annual growth 2011–2019 per Potomac.

  “From 2011 to 2019, the company’s compound annual growth rate (CAGR) was more than 20 percent, according to The Potomac Co.”

• CERTUS (company news) · News · June 4, 2020 · Neutral toneRead

  Certus enters new market with the acquisition of Responsible Pest & Scorpion Control of Chandler, Arizona.

  Parent’s announcement of the deal, with quotes from the Huffakers and CEO Mike Givlin.

  “Darin and David have built a great business with strong organic growth and fantastic service quality.”

• PCT (Pest Control Technology) · Trade press · May 3, 2017 · Neutral toneRead

  Responsible Pest Control Expands to Tucson

  Mesa-based Responsible opened a Tucson location; president Darin Huffaker.

  “Responsible Pest Control announced a new location this spring in Tucson Ariz.”

• Responsible Pest & Scorpion Control blog (termiopest.com redirect) · Other · 2026 · Neutral toneRead

  CERTUS Acquires Termio Pest Control In Arizona

  termiopest.com redirects to this Responsible blog post saying Termio joins Responsible after the CERTUS acquisition.

  “Termio Pest Control joins Responsible Pest & Scorpion Control following its acquisition by CERTUS.”

• PRWeb (CERTUS press release) · News · March 24, 2026 · Neutral toneRead

  CERTUS' Newest Partnership Strengthens Service Reach in Arizona

  CERTUS release on the Termio deal; names Responsible among CERTUS brands.

  “CERTUS has partnered with Termio Pest Control (Termio), an established pest control company based in Tempe, Arizona, and servicing the Greater Phoenix area.”

• Sun American · Blog · May 11, 2017 · Positive toneRead

  Top 5 Pest Control Companies in the East Valley

  Local listicle ranks Responsible Pest Control, Inc. third among East Valley pest control companies.

  “Responsible Pest Control services the greater Phoenix area as well as Tucson with the extermination of pests.”

Reddit hasn’t been searched for this company yet.

5 locations on file in Arizona (5).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 3,098 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Business registry: not verified. The Arizona Corporation Commission eCorp search has an image CAPTCHA; OpenCorporates returned a human-verification check. Florida Sunbiz name searches (October 28, 2026) show no “Responsible Pest Control, Inc.” or “Certus Southwest, Inc.”, so the McCready caption’s “Florida corporation” could not be confirmed. Legal names rest on BBB only.
• Tucson office at 2550 W Ruthrauff Rd (live Google listing, Tucson BBB file address) is not shown as a registered OPM branch office on license 8759 (license address is 3772 E Kleindale Rd). Not deducted (only confirmed problems count); it may be the same Tucson operation recently moved, which was not established.
• Service-area Google listings (480-389-2959; 623-455-5460) have no address; city left blank.
• Yelp returned 403; only search snippets (Chandler 195 reviews, rating not seen; Tucson and San Tan Valley pages exist). Not scored.
• Glassdoor not opened (blocks); a snippet for “Responsible Pest Control Services” (4 Phoenix reviews) may be a different Maricopa, Arizona business. Indeed “Responsible Pest and Scorpion Control” page returned 403 (snippet showed 5.0, count unknown). RepVue: none found.
• Angi, HomeAdvisor, Thumbtack, Trustpilot and Nextdoor: no Responsible profile found in searches. Listen360 (Ruthrauff) and Birdeye (4.7, 18) exist but are excluded feeds.
• Contract terms: no service agreement is published. Auto-renewal and arbitration are unknown; the website Terms and Conditions cover site use only. The company says it does not require contracts, while two customers report a $250 cancellation fee and one a 1-year contract.
• Arizona Attorney General complaints are confidential; no AG action, settlement or consent order involving Responsible was found (searches -11, -33). One 10/2026 BBB complainant says they filed an AG complaint.
• Courts: Arizona statewide court search needs CAPTCHA (not run). McCready v. Responsible Pest Control Inc. (C.D. Cal.) outcome unknown; whether it concerns this Arizona brand is not shown.
• Workplace safety: no ADOSH/OSHA record found by search (-22); the OSHA establishment search was not run.
• Reddit: no relevant posts found (search -16).
• Google excerpts come from a limited signed-out view (sorting and review search unavailable); not a balanced sample. Negative themes come from BBB and two detailed Google reviews.
• Arizona license 8759 was issued 04/09/2009 although the company dates to 1991; earlier license history was not looked up.
• Former Mesa office (49 S Sycamore Ste 6): closure date unknown.
• Other covered states: none. The company site lists only Arizona service areas; CA SPCB bulk data and Texas enforcement data return 0 rows for “Responsible Pest”. CERTUS serves other states under other brands (PURCOR, Las Vegas Pest Control), which are not this brand.
• Termio’s Tempe office operates as branch no.

Open questions

• Claim contradiction: the site says “we don’t require contracts” while two customers report a $250 cancellation fee and one a 1-year contract.
• The 10/15/2026 Chandler BBB complaint was answered for Termio.
• McCready v. Responsible Pest Control Inc.: current status not found; whether it concerns the Arizona brand is not shown.