Ninefold Pest Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Headquarters file (Ogden, Utah) that “includes complaints for the headquarters and corporate-owned locations”; BBB lists 12 locations incl. Huntsville and Birmingham Alabama, Altoona Pennsylvania and Richmond Virginia, so it mixes Utah with states outside the 24 covered states. No Utah-only BBB file was found. Unanswered count for all 70 complaints is not shown; all 28 displayed are Answered (23) or Resolved (5). Business responses come from “Ninefold Pest” (2026) and “Greenline Pest Solutions” (2024-2025). One 2024 reviewer wrote “I am not surprised they are rated F” (historical; the profile shows A+ on October 27, 2026).

Scored: Complaint record

Complaint themes

• Early-termination fees ($279-$300)
• 24-month term not explained or misstated at the door
• Difficulty canceling / renewal billing
• Services not performed or not verifiable
• Pushy door-to-door reps incl. no-soliciting signs (locations not stated)

BBB profiles

• Main profile · A+View

• Ninefold Pest (HQ, Ogden, Utah) · A+ · accredited · 70 complaints in 3 yearsView

Door-to-door sales: Yes

Door-to-door is the core sales channel: the founders built the business on D2D (PCT 2022), the affiliated Ninefold Sales/NineFold Marketing (Ogden) recruits D2D reps, and Utah-tied reviews describe reps at the door (BBB review citing Utah law; Lindon Google review). Many BBB complaints on the multi-state HQ file describe scooter/hoverboard reps at the door but do not state a location. Complainants describe signing on a rep’s tablet or pad (BBB complaint filed 05/30/2026; BBB review Wendy B., 11/2024), and the company says it keeps a video of the customer agreeing to the terms.

• “Most D2D companies train you to knock - we train you to own.”

  ninefoldsales.com · retrieved October 27, 2026⁷

  Ninefold Sales recruiting site (address 2411 Kiesel Ave, Ogden, Utah; contact email at ninefoldmarketing.com): “Founded on 20+ years of door-to-door experience.”

• “When Gifford, Allred and Stevens started Evergreen, they knew they’d focus on door-to-door sales, since that’s what they knew best.”

  pctonline.com · retrieved October 27, 2026⁴

  PCT 2022; Gifford: “So we grew our company through door-to-door sales.”

• “Their salesperson blocked my way when I tried to go back inside my house.”

  bbb.org · retrieved October 27, 2026⁸

  BBB review, Meili T., 07/17/2026; the reviewer cites “Utah and Federal laws” on the three-day cancellation right (Utah-tied). Salesperson came to the home and pressed for an on-the-spot signature.

• “Ignored my NO SOLICITING sign.”

  google.com · retrieved October 27, 2026⁹

  Google review on the Lindon, Utah listing (Misty S., edited ~2 months before October 27, 2026): rep “Mike” sold at the door, filmed her agreeing to terms, quoted $99 initial vs $300.

• “A young salesman on a scooter came to our door selling pest control services.”

  bbb.org · retrieved October 27, 2026¹⁰

  BBB complaint 09/11/2026 (location not stated).

• “We just lost $300 because the D2D sales REMOVEDfailed to properly notate our account.”

  bbb.org · retrieved October 27, 2026¹¹

  BBB complaint 08/21/2025 (Greenline era; location not stated).

• “The door to door sales staff are college kids that know nothing about what they are selling.”

  bbb.org · retrieved October 27, 2026⁸

  BBB review by a self-described former employee, Marcellous J., 08/01/2026 (location not stated).

Contract terms and pricing

• Company-stated standard term: 24 months. In a BBB response the company says the customer’s agreement (quarterly service) “clearly outlines the 24-month service term”.¹²

  “The agreement also clearly outlines the 24-month service term, pricing, service frequency, and cancellation terms.”

  Scored: Sales and contract fairness (−3)

• Company-stated 24-month term on a mosquito agreement, with monthly billing.¹⁰

  “signed a service agreement outlining the 24-month service term, monthly billing, seasonal mosquito treatment schedule, and applicable cancellation terms”

  Scored: Sales and contract fairness (−3)

• After the initial term the account continues month-to-month under the service agreement until the customer cancels (company statement).¹²

  “Our records indicate that your agreement completed its initial term on May 3, 2026, after which the account continued on a month-to-month basis in accordance with the terms of the service agreement.”

  Scored: Sales and contract fairness (−0.5)

• Company applies a $299 early termination fee under the signed agreement (2026, Ninefold).¹⁰

  “The account was subsequently closed, and the $299 early termination fee was applied in accordance with those terms.”

  Scored: Sales and contract fairness (−2)

• Company-stated early termination fee of $279 (2024, Greenline).¹¹

  “In both the contract and the welcome call, you agreed to an early termination fee of $279 as is the case with most subscription services.”

  Scored: Sales and contract fairness (−2)

• Agreements require the early termination fee when an account is canceled before the end date (company statement).¹¹

  “Please note that our agreement states that accounts canceled prior to the end date are required to be charged the early termination fee to account for the discounted monthly or quarterly.”

  Scored: Sales and contract fairness (−2)

• To stop renewal the customer must contact the company again near the end of the term; an earlier request did not stop continued service (company account notes).¹⁰

  “advised that he would need to contact Ninefold again in June to cancel the account and prevent continued services.”

  Scored: Sales and contract fairness (−0.5)

• Website Terms of Use (effective June 5, 2026) require binding AAA arbitration and a class-action waiver, but only for disputes about the website and those terms; the residential service agreement itself is not published, so its dispute terms are unknown.¹³

  “any claim or dispute that arises out of or is related to the Website and/or the User Terms shall be resolved solely and exclusively through binding arbitration”

• Sign-up is recorded on video at the sale (company statement, Greenline 2024: 24-month service subscription).¹¹

  “Additionally, we have a video of you agreeing to a 24 month service subscription.”

  Scored: Sales and contract fairness (−3)

• Company FAQ gives no published price, term or cancellation terms: pricing is set after inspection.¹⁴

  “Pricing depends on your home, the pests involved, and the level of protection you need.”

• Consumer reports (BBB, locations not stated) give early-cancellation charges of $279 (2024-2026), $299 (2026) and about $300 (2025-2026).¹⁰

  “was STILL charged 299$ for an early termination fee”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB, Mountain West & Pacific Southwest (Ogden, Utah HQ file; HQ and corporate-owned locations in Utah, Alabama, Pennsylvania and Virginia) · Complaint summaryScored: Complaint record

  BBB shows 70 complaints in the last 3 years (30 in the last 12 months) on the headquarters file, which covers the corporate-owned branches in Utah, Alabama, Pennsylvania and Virginia. The 28 complaints displayed (January 2024 to October 2026) are all marked Answered or Resolved. Main themes: early-termination fees of $279-$300, 24-month terms customers say were not explained or were misstated at the door, difficulty canceling and renewal billing, missed or unverified services, and two animal/property-damage claims (poultry deaths after rodent bait, 07/2026; fence discoloration, 08/2026). Only one displayed complaint is tied to Utah (08/11/2026, citing Utah’s three-day cancellation law).¹⁰

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• PCT Top 100 (No. 47, debut), Pest Control Technology, 2022⁴

  Source shown; issuer check not recorded

  Awarded to Evergreen Pest Solutions (predecessor brand).

• BBB Accreditation (A+), BBB, Mountain West & Pacific Southwest, 2026³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Company history “began in 2009” (founding year differs from PCT 2014 and BBB/UDAF 2016).⁶

• Operates in Alabama (Birmingham, Huntsville), Pennsylvania (Allentown, Altoona, Pittston) and Virginia (Chesapeake, Richmond, Roanoke) besides Utah.³⁴

• Voted a 2025 Best Place to Work by Pest Control Technology (not verified: PCT’s 2025 rankings article is paywalled).³⁴

• Member of the National Safety Council (not verified with NSC).⁶

• Worry-Free Guarantee: free re-service between scheduled visits; video of every service.³⁵

• Every technician is licensed.¹⁴

• Greenline “services over 51,000 homes each year across the nation” (BBB business response, 10/16/2025).¹¹

• Same-day service and a free inspection (Utah location pages).³⁶

Mentions

Reddit hasn’t been searched for this company yet.

2 locations on file in Utah (2).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 13 independent websites cited (25 or more earns a point).
• 5,724 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• The company website lists no other location in the 24 covered states.
• Utah Division of Corporations entity search is gated by Cloudflare Turnstile; entity status taken from OpenCorporates (secondary). No Utah entity named “Ninefold Pest, LLC” was found on OpenCorporates (search “ninefold pest” returned 0; “ninefold” returned AXIS Direct Marketing Solutions, Inc., trading name NINEFOLD). A Virginia entity “Evergreen Pest Solutions of Virginia, LLC” (also known as NINEFOLD PEST, address 265 25th St, Ogden) is outside the West.
• UDAF AIMS shows one company business license (Greenline Pest Solutions LLC, 4000-2067, Weber County). No separate license row was found for the Lindon entity (Greenline Pest Solutions UT South, LLC) or under the Ninefold name; AIMS lists no expired/suspended rows, so absence is not evidence of no license. Qualifying applicator (4001) not looked up. Insurance/bond not shown in AIMS.
• UDAF enforcement history requires a GRAMA request; not published online.
• Utah Division of Consumer Protection complaint counts require a GRAMA request; DCP Legal Actions Search (db.dcp.utah.gov) did not resolve per the Utah source guide.
• Utah AG site search for “greenline” and “ninefold” returned no results (October 27, 2026). CourtListener searches for “Ninefold Pest”, “Greenline Pest” and “Greenline Pest Solutions” returned no results. Utah state-court records (Xchange) are subscription-only and were not searched. No lawsuit, AG action, settlement or agency enforcement was found.
• OSHA establishment search results are behind a human-verification check; workplace-safety record not verified.
• Google Maps showed only a limited 5-review view per listing to the signed-out automated browser; no sorting, so excerpts are the 5 shown per listing.
• Yelp (403) and Glassdoor (403, Cloudflare) blocked; their figures are from search snippets only and are not scored. Trustpilot has no page for ninefoldpest.com or greenlinepest.com. No Angi, HomeAdvisor or Thumbtack profile was found.
• Facebook Utah page: only the header figure (88% recommend, 213 reviews) is readable logged out; individual recommendations not read.
• PestReviews.org pages for “Ninefold Pest of Utah” (a post-service verified-review feed showing “Service Performed by”) returned 503; such company-solicited feeds are excluded from scoring anyway.
• Reddit thread pages served a human-verification check; two Greenline mentions rest on search snippets.
• The residential service agreement is not published; minimum term, renewal and fees come from company statements in BBB responses. Arbitration/class-waiver terms of the service agreement are unknown (the website Terms of Use arbitration covers website disputes only). Cancellation channel is not stated by the company.
• BBB HQ file mixes Utah with Alabama, Pennsylvania and Virginia branches; no Utah-only BBB file exists, and most complaints/reviews do not state a location, so they cannot be tied to Utah.
• Entity resolution: Polaris Pest Control (New Mexico/Texas; “Greenway Pest Solutions is now Polaris Pest Control”, “Since 2009”) shows testimonials naming Ninefold on its homepage, and PCT (2022) listed Evergreen branches in New Mexico, Colorado and Idaho. Ninefold’s website, BBB branch list and 2026 rebrand announcement list no New Mexico, Colorado or Idaho locations, and the relationship (sale, spin-off or shared ownership) could not be established, so no location outside Utah is added. Greenway Pest Solutions of Arizona (Phoenix) was not shown to be related.
• PCT 2025 Best Places to Work honor (company claim) not verified: the 2025 rankings article is behind a registration wall.
• Both are in Utah (no new state). The other BBB branches are in Alabama, Pennsylvania and Virginia (outside the 24 states).

Open questions

• Relationship to Polaris Pest Control (New Mexico and Texas, formerly Greenway Pest Solutions) and to the 2022 Evergreen branches in New Mexico, Colorado and Idaho is unresolved; if any is still a Ninefold-operated branch, the home-region footprint and licensing checks would change.
• Whether the AIMS row “GREENLINE PEST CONTROL” (4000-2821, Washington County, shown Active with expiration 12/31/2024) is related; name and county differ, so it is not attributed.
• Consider whether to keep that source.