Presto-X Pest Control vs. Defend Pest Solutions
Presto-X Pest Control ranks #19 of 164 and Defend Pest Solutions ranks #52 of 164 in the West, with Handshake Scores of 8.5 and 8.0 out of 10. Both have locations on file in South Dakota. Presto-X Pest Control also has locations in Arkansas, Colorado, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Texas and Wyoming, and Defend Pest Solutions in North Dakota.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
#19 of 164 in the West
Presto-X Pest Control8.5/10Handshake Score · Provisional. #19 of 164 in the West
#52 of 164 in the West
Defend Pest Solutions8.0/10Handshake Score · Provisional. #52 of 164 in the West
| Presto-X Pest Control | Defend Pest Solutions | |
|---|---|---|
| Rank | #19 of 164 in the West | #52 of 164 in the West |
| Confidence | Low | Low |
| Provisional score | Yes | Yes |
| Door-to-door sales | N/Asee record | N/A5 |
| Ownership | SubsidiaryParent: Rentokil Initial plc (through Rentokil North America, Inc.)5, 6, 7, 8, +1 | Independent2, 4 |
| Headquarters | Wyomissing, Pennsylvania3, 4 | Sioux Falls, South Dakota3 |
| States on file | Arkansas, Colorado, Iowa, Kansas, Missouri, Nebraska, Oklahoma, South Dakota, Texas and Wyoming20 locations | North Dakota and South Dakota3 locations |
| Record verified | November 2, 2026 | October 27, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Presto-X Pest Control | Defend Pest Solutions | |
|---|---|---|
| Customer satisfaction 35% | 9.3 | 9.6 |
| Defend Pest Solutions scores higher on customer satisfaction (9.6 vs. 9.3). | ||
| Complaint record 10% | 10.0 | 10.0 |
| Tied on complaint record (10.0 each). | ||
| Sales and contract fairness 15% | N/A | N/A |
| Neither company is scored on sales and contract fairness. | ||
| Licensing and compliance 15% | 10.0 | 10.0 |
| Tied on licensing and compliance (10.0 each). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 8.5/10 | 8.0/10 |
| Presto-X Pest Control has the higher Handshake Score (8.5 vs. 8.0). | ||
Neither company had usable inputs for sales and contract fairness, so that factor was left out of both scores and the remaining weights were scaled up to 100%.
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Presto-X Pest Control | Defend Pest Solutions | |
|---|---|---|
| Workplace score | N/A | N/A |
| Neither company has a workplace score. | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Presto-X Pest Control | Defend Pest Solutions | |
|---|---|---|
| Google listings in the West | 19 | 2 |
| Google reviews | 3,331 | 824 |
| Google average | 4.8 | 4.9 |
Presto-X Pest Control 22 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleLa Vista, Nebraska | 4.9/5 | 349 | View |
| GoogleLincoln, Nebraska | 4.9/5 | 248 | View |
| GoogleGrand Island, Nebraska | 4.9/5 | 216 | View |
| GoogleCheyenne, Wyoming | 4.6/5 | 169 | View |
| GoogleFort Smith, Arkansas | 4.9/5 | 157 | View |
| GoogleNorth Little Rock, Arkansas | 4.9/5 | 59 | View |
| GoogleConway, Arkansas | 5.0/5 | 3 | View |
| GoogleDenver, Colorado | 4.8/5 | 488 | View |
| GoogleRifle, Colorado | 5.0/5 | 58 | View |
| GoogleHiawatha, Iowa | 4.9/5 | 236 | View |
| GoogleDes Moines, Iowa | 4.8/5 | 174 | View |
| GoogleMason City, Iowa | 4.3/5 | 7 | View |
| GoogleWichita, Kansas | 5.0/5 | 33 | View |
| GoogleSikeston, Missouri | 4.9/5 | 232 | View |
| GoogleSpringfield, Missouri | 4.8/5 | 172 | View |
| GoogleRiverside, Missouri | 4.6/5 | 66 | View |
| GoogleOklahoma City, Oklahoma | 4.7/5 | 97 | View |
| GoogleSioux Falls, South Dakota | 4.7/5 | 114 | View |
| GoogleHouston, Texas | 4.7/5 | 276 | View |
| GoogleSan Antonio, Texas | 4.8/5 | 184 | View |
| BBBcompany-wide, multi-brand: Rentokil North America, Inc. headquarters profile | 1.61/5 | 97 | View |
| BBBLincoln, Nebraska: Presto-X Pest Control, 5734 Seward Ave | — | — | View |
Better Business Bureau
Presto-X Pest Control. Its BBB profile shows an A+ grade and 0 complaints in the last three years across its BBB files.
Defend Pest Solutions. Its BBB profiles show 0 complaints in the last three years; grades vary by branch.
| Presto-X Pest Control | Defend Pest Solutions | |
|---|---|---|
| BBB grade | A+3, 34, 35, 36, +8 | Not Rated2, 10 |
| Accredited | No | No |
| Complaints, last 3 years | 0, across 3 BBB files | 0 |
| BBB customer reviews | 1.61/5 average from 97 reviews | No reviews |
| Profile scope | Scored: the three Presto-X BBB files that carry their own complaint records, Houston Texas, Des Moines Iowa and Springfield Missouri (profiles[2..4]): 0 complaints in 3 years on all three, over the 622 Google reviews of the three listings they cover (Houston 276, Des Moines 174, Springfield 172). Brands with their own files and a mirrored headquarters file were treated as Bug Out was. | Sioux Falls, South Dakota (3200 E Woodsedge St); BBB of Midwest Plains; no ND file found in BBB search for Sioux Falls |
| Retrieved | November 2, 2026 | November 2, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Presto-X Pest Control 3 terms
PestFree365+ is the residential plan: “a year round pest protection plan for your home” covering 39+ common pests; the page publishes no price, minimum term, renewal, cancellation or arbitration terms.11
Promotion: $50 off a new PestFree365+ plan with code SAVE50 (company promotion, not a contract term).5
The only legal page on the site is a “Legal statement” covering use of the website (copyright, accuracy, no investment offer). It contains no service agreement, cancellation, renewal or arbitration terms, so the service-contract terms are unpublished.2
Defend Pest Solutions 1 term
No pricing, minimum term, auto-renewal, cancellation fee, cancellation method or arbitration terms are published on the company website (home, about, services, residential, rodent and bat pages read).6
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Presto-X Pest Control 17 records (Texas 2, Colorado 3, Missouri 5, Kansas 1, Iowa 2, Oklahoma 1, Nebraska 1, Wyoming 1, South Dakota 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business License (TPCL); county Harris; categories PTLWCS as shown in the CSV | 0590486 | Current (listed on TDA current-licenses report, file dated 2 Nov 2026) | January 31, 2027 | 8 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business License (TPCL); county Bexar; categories PTLWCS as shown in the CSV | 0688559 | Current (listed on TDA current-licenses report, file dated 2 Nov 2026) | February 28, 2027 | 8 |
| Colorado | Colorado Department of Agriculture (CDA), Plant Industry Division, Pesticide Applicator ProgramCommercial applicator business record; categories include 304 Residential/Commercial Pest Control, 301 Wood Destroying Organism, 110 Public Health Pest Control | BusinessId 13620 | Listed (CDA shows current valid licenses only) | December 31, 2026 | 53 |
| Colorado | Colorado Department of Agriculture (CDA), Plant Industry Division, Pesticide Applicator ProgramCommercial applicator business record (out of state); categories 110, 301, 302, 304 | BusinessId 13624 | Listed (CDA shows current valid licenses only) | December 31, 2026 | 53 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide Control (MOPlants Pesticide Business/Applicator Search)Pesticide Business (agency business-location record; Missouri licenses individual applicators, not companies) | USAPlants ID 002G00 | Pesticide Business (Active) | Not shown | 54 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide Control (MOPlants Pesticide Business/Applicator Search)Pesticide Business (agency business-location record; Missouri licenses individual applicators, not companies) | USAPlants ID 0032M3 | Pesticide Business (Active) | Not shown | 54 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide Control (MOPlants Pesticide Business/Applicator Search)Pesticide Business (agency business-location record) | USAPlants ID 0001G1 | Pesticide Business (Active) | Not shown | 54 |
| Kansas | Kansas Department of Agriculture (KDA), Pesticide and Fertilizer ProgramPesticide business license; categories 3, 6, 7 | PBL 100467 | Listed on the KDA public business search | December 31, 2026 | 9 |
| Iowa | Iowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCommercial applicator company license (IDALS company lookup) | 01932-000 | Listed with expiration December 31, 2026 | December 31, 2026 | 55 |
| Iowa | Iowa Department of Agriculture and Land Stewardship (IDALS), Pesticide BureauCommercial applicator company license (IDALS company lookup) | 11094-001 | Listed with expiration December 31, 2026 | December 31, 2026 | 55 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), Pesticide Licensing (AGLook)Pesticide License (business) | 4933 | Listed; expiration date in the future (the lookup shows no status text) | December 31, 2026 | 56 |
| Nebraska | Nebraska Department of Agriculture (NDA), Pesticide ProgramIndividual commercial applicators only; NDA issues no business licenses for structural pest control | Not shown | No company license record exists to look up | Not shown | 57 |
| Colorado | Colorado Secretary of State, Business Entities (open data, Business Entities in Colorado)Business registry: foreign profit corporation, Pennsylvania | Not shown | Good Standing | Not shown | 58 |
| Missouri | Missouri Secretary of State, Business Services (business entity search)Business registry: Gen. Business - For Profit (Foreign) | Charter F00883227 | Good Standing | Not shown | 59 |
| Missouri | Missouri Department of Agriculture (MDA), Bureau of Pesticide Control (MOPlants Pesticide Business/Applicator Search)Pesticide Business (agency business-location record; Missouri licenses individual applicators, not companies) | USAPlants ID 004G4W | Pesticide Business (Active) | Not shown | 54 |
| Wyoming | Wyoming Department of Agriculture (WDA), Pesticide ProgramIndividual commercial applicators only; no company license record exists to look up | Not shown | No company license record exists to look up | Not shown | 60 |
| South Dakota | South Dakota Department of Agriculture and Natural Resources (DANR), Pesticide Applicators and DealersIndividual commercial applicators only; no company license record exists to look up | Not shown | No company license record exists to look up | Not shown | 61 |
Defend Pest Solutions 7 records (South Dakota 4, North Dakota 3)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| South Dakota | South Dakota Department of Agriculture and Natural ResourcesCommercial applicator (individual license; SD issues no company pest-control license) | Not shown | Company roster (Company search “Defend”): 9 people tied to Defend Pest Solutions; current license for Steven Johnson (No. 50896, exp. Mar 31 2028, categories G,8,9). Owner Gordon Dotson (No. 21873) and Steven Ewell (No. 21871) show EXPIRED; Peyton Cambier (22384) EXPIRED; Jacob Kampmann (51386, categories G,8) has no expiration shown; others have no current license. | individual licenses expire Mar 31 | 11 |
| South Dakota | South Dakota Department of Agriculture and Natural ResourcesCommercial applicator, owner Gordon Dotson (individual) | 21873 | EXPIRED | Not shown | 12 |
| South Dakota | South Dakota Department of Agriculture and Natural ResourcesCommercial applicator, “Ewell, Steven” (likely owner Tyler Ewell, North Dakota record is Steven Tyler Ewell; individual) | 21871 | EXPIRED | Not shown | 13 |
| South Dakota | South Dakota Secretary of StateBusiness registry | Not shown | Not verified (search blocked by reCAPTCHA) | Not shown | see record |
| North Dakota | North Dakota State University Extension Pesticide Certification and Training Program (certifies; North Dakota Department of Agriculture enforces)Commercial applicator certificate, owner Gordon Harrison Dotson (individual; ND has no company license) | 10173428 | Active; CORE, HOME-INDUSTRIAL, PUBLIC HEALTH, VERTEBRATE certified 06/05/2024 | April 1st, 2027 | 14 |
| North Dakota | North Dakota State University Extension Pesticide Certification and Training Program (certifies; North Dakota Department of Agriculture enforces)Commercial applicator certificate, owner Steven Tyler Ewell (individual) | 10173430 | Active; CORE, HOME-INDUSTRIAL, PUBLIC HEALTH, VERTEBRATE certified 06/05/2024 | April 1st, 2027 | 15 |
| North Dakota | North Dakota Secretary of StateForeign LLC registration (Defend Pest Solutions LLC, formed in South Dakota) | 0006685997 | Active, Good Standing; initial filing 05/29/2024; AR due 11/16/2026 | Not shown | 3 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Presto-X Pest Control 3 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
September 4, 2026 · SettlementShown only
California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney) - parent-level, California facilities
Resolved $3.15 million civil settlement with Terminix International Inc. and Rentokil North America, Inc. over pesticide and hazardous-waste disposal and customer-record handling at California facilities (Western Exterminator / Terminix names). Names the parent legal entity that licenses Presto-X but no Presto-X branch, brand or covered-state facility; recorded for context, not scored for Presto-X (ruling October 28, 2026: actions naming only a parent).65
December 4, 2025 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (enforcement report, rolling 12 months)
Case 00048833 against TPCL 0688559 (RENTOKIL NORTH AMERICA INC, DBA PRESTO X, Bexar County, the San Antonio license): three violations (incomplete/incorrect use records; missing TPCL numbers on vehicle; failure to maintain apprentice/technician training records), agency action WARNING, penalty None. A warning with no penalty: recorded, not scored.62
February 5, 2025 · EnforcementShown only
Colorado Department of Agriculture, Pesticide Applicator Act enforcement (SFY 2025 finalized-actions table)
Case 20230036, Rentokil North America, Inc., S Syracuse St & E Union Ave, Denver; statutes § 35-10-117(2)(a) and § 35-10-111, C.R.S.; outcome “Stipulation” (a stipulated agreement), 5-Feb-2025. The table names only the legal entity (no brand) and shows no penalty amount. It is not tied to Presto-X: the entity holds Colorado records for four brands (Presto-X 13620 Denver and 13624 Cheyenne Wyoming, Terminix 18295 Westminster and 18296 Colorado Springs, Ambius 18683 Denver County), and the incident location is not the Presto-X Denver branch address (445 Bryant St). Recorded, not scored.63, 64
Defend Pest Solutions 4 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
November 2, 2026 · Complaint summaryUsed in complaint record
South Dakota
BBB profile (BBB of Midwest Plains) shows 0 complaints and 0 customer reviews; business not BBB accredited; BBB rating “Not Rated”. File opened 9/1/2022.16
November 2, 2026 · EnforcementShown only
North Dakota
North Dakota Attorney General cease-and-desist orders page: no entry for Defend Pest Solutions, Dotson or Ewell (list covers 2018-2023 entries as displayed).17
November 2, 2026 · PermitShown only
North Dakota
North Dakota AG transient merchant (door-to-door) licensee list: no entry for Defend Pest Solutions, Dotson or Ewell.5
November 2, 2026 · LawsuitShown only
federal
CourtListener opinions search (default published-opinions results) for “Defend Pest Solutions”: no results. Docket and state-court records not searched.18
Keep reading
- Presto-X Pest Control review#19 of 164 in the West
- Defend Pest Solutions review#52 of 164 in the West
- Is Presto-X Pest Control legit?Licenses, BBB record and legal history
- Is Defend Pest Solutions legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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