Aruza Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Charlotte, North Carolina HQ profile (BBB of Southern Piedmont and Western N.C., file opened 9/13/2017) covering HQ and corporate-owned locations. Texas branch profiles: Aruza Pest Control of Houston (BBB of Greater Houston and South Texas, file opened 8/23/2024, 1634 W. Sam Houston Pkwy N) and Aruza Pest Control of Dallas (BBB serving North Central Texas, file opened 2/14/2020, 1406 Halsey Way STE 152, Carrollton); both are A+ accredited and display the HQ totals (63 / 6; 1.14 from 28 reviews). Unanswered: all 19 complaints published on pages 1-2 (January 2024 to August 2026) show Answered or Resolved; BBB does not publish the other 44. No BBB alert shown. Several complainants state no location; none states Texas.

Scored: Complaint record

Complaint themes

• Door-to-door reps ignoring no-soliciting signs or refusing to leave
• Early-cancellation fee or discount payback
• Statements at the door differing from the agreement
• Add-on work (termite, rodent exclusion, crawl space) disputed
• Missed or incomplete treatments and billing errors

From BBB complaints and reviews

• BBB complaint · May 30, 2025

  “A young white man from this company just knocked on my door, with a clearly posted "No Soliciting" sign.”

  Name not shownRead on BBB

• BBB complaint · June 25, 2025

  “He was politely informed that we did not care for service and that our property was posted.”

  Name not shownRead on BBB

• BBB complaint · September 15, 2025

  “The salesman said if we wasn't satisfied with the service we could cancel after a couple of months so I did nothing has changed still have same issue so I cancel the service and they charged me”

  Name not shownRead on BBB

• BBB complaint · September 4, 2025

  “I originally signed a contract with Anthem Pest Control (contract attached) that included both interior and exterior pest control services.”

  Name not shownRead on BBB

• BBB complaint · April 22, 2026

  “I wasnt given a chance to read the entire contract before the salesperson left.”

  Name not shownRead on BBB

BBB profiles

• Main profile · A+View

Door-to-door sales: Yes

Door-to-door is a confirmed company-wide channel: Aruza’s own BBB responses say it uses door-to-door sales and runs ‘a 2 step verification process on any service sold at the door’; a sales arm, Aruza Marketing, runs a summer sales internship with ‘summer relocation assistance & paid housing’ in North Carolina, South Carolina and Florida markets (LinkedIn, Huzzle); Indeed lists a ‘Door to Door Sales Representative’ title, and a 2024 Charlotte sales reviewer refers to ‘their D2D interns’. Many BBB complaints and reviews describe reps at the door. Texas-specific evidence is thinner: the recruiting pages name North Carolina, South Carolina and Florida markets only; the one Texas sales review (Houston, 2026) describes outside sales with set appointments; ‘Direct to Home’ Anthem sales ads in Houston and Carrollton (2025-2026) could belong to the separate Georgia Anthem company and are not attributed. The BBB door-to-door complaints are on the multi-state HQ profile and state no location. Inside sales and inspections are also used (careers page: ‘Sales Professionals: inside & outside roles’).

• “While we believe in Door to Door sales as a means of promoting our business, we train our representatives to be courteous of our community members wishes.”

  bbb.org · retrieved October 27, 2026⁸

  Company response to a 06/25/2025 BBB complaint (HQ profile, company-wide).

• “We go through a 2 step verification process on any service sold at the door”

  bbb.org · retrieved October 27, 2026⁹

  Company response 09/18/2024 to a BBB review (HQ profile).

• “While Aruza Pest Control does operate within legal parameters that permit door-to-door canvassing”

  bbb.org · retrieved October 27, 2026¹⁰

  Company response 05/22/2025 (HQ profile).

• “Aruza runs a competitive summer sales internship program out of Charlotte, NC, Raleigh, NC, Greensboro, NC, Charleston, SC, Greenville , SC, and Orlando, FL.”

  linkedin.com · retrieved October 27, 2026¹¹

• “We are a company which specializes in the sale of pest control accounts over the course of the summer. Our pest control service, Aruza Pest Control”

  huzzle.com · retrieved October 27, 2026¹²

• “Door to Door Sales Representative at Aruza Pest Control”

  indeed.com · retrieved October 27, 2026¹³

• “Biggest con is just the pay structure for their D2D interns.”

  indeed.com · retrieved October 27, 2026¹³

• “Seasonal and Internship Opportunities”

  aruzapest.com · retrieved October 27, 2026¹⁴

• “The set territory was unrealistic sending me over an hour and a half away to reach it and then setting appointments for 5-7 PM”

  indeed.com · retrieved October 27, 2026¹⁵

  Indeed review August 6, 2026, Outside Sales Representative, Houston, Texas. Field (outside) sales in Texas; it does not say door-to-door.

• “Entry Level Sales - Direct to Home”

  us.jobrapido.com · retrieved October 27, 2026¹⁶

  Posted Oct 20, 2026 for Carrollton, Texas by “Anthem Pest Control Sales”. Entity NOT confirmed as Aruza: Anthem Pest Control LLC (Georgia, Benjamin Morgan) is separately and actively registered in Texas. Not used as Aruza evidence.

Contract terms and pricing

• Company cancellation policy page: canceling within the first 12 months (after the 3-day period) costs the lesser of the remaining first-year balance or a $200 flat fee.¹⁷

  “Within the first 12 months (after 3 days): The lesser of remaining balance or $200”

  Scored: Sales and contract fairness (−1, −2)

• Company cancellation policy page: after the initial 12 months, service may be canceled at any time with written notice and no fee (service continues past the first year until canceled). The page’s FAQ (in the page HTML, collapsed in the visible text) adds that ‘After the first 12 months, a 30-day written notice is required.’¹⁷

  “After the first 12 months: Cancel anytime with written notice; no cancellation fee”

  Scored: Sales and contract fairness (−0.5)

• Company cancellation policy page: cancellation is requested by phone or email.¹⁷

  “Contact our customer support team by phone or email. We will review your account and guide you through the process.”

• Company cancellation policy page: for home solicitation sales, a 3-business-day right to cancel by written notice, with no fee.¹⁷

  “Written notice must be provided before midnight of the third business day after the day you signed the agreement”

• Company satisfaction guarantee: if a covered pest is not resolved within 30 days after at least two re-services, the customer may cancel without a termination fee (account must be current and conditions met).¹⁷

  “You may cancel your agreement without a termination fee”

• Company BBB response (09/16/2025): a $151 early-cancellation charge was the initial discount repaid under the 12-month service agreement; a ‘Welcome Call’ restates the terms before the first service.¹⁸

  “The $151 fee the customer is referring to is the initial discount provided when the customer took out service. As part of our 12 month service agreement (attached), those terms are highlighted and laid out.”

  Scored: Sales and contract fairness (−1, −2)

• Company BBB response (08/01/2025): the initial discount is given on the understanding of a 12-month agreement and must be paid back if canceled before 12 months.⁸

  “The discount provided is done so with the understanding that this is a 12 month agreement. If the agreement is cancelled prior to those 12 months being fulfilled, the discount would have to be paid back.”

  Scored: Sales and contract fairness (−1, −2)

• Company BBB response (05/05/2025) to a customer quoting the agreement’s renewal clause: the company added an expiration date so the program would ‘not auto-renew’ past the initial 12-month term. The customer’s review quotes the agreement: it ‘will automatically renew after the initial term on a month to month basis unless either party gives notice in writing, at least thirty (30) days prior to the next billing date’.¹⁰

  “I will add a expiration date on the program so that it will not auto-renew beyond the end of the initial”

  Scored: Sales and contract fairness (−0.5)

• Website Terms & Conditions (effective March 2026) govern website use only (North Carolina law and courts). The residential service agreement itself is not published, so arbitration or class-waiver terms are unknown.²

  “Any disputes arising from these Terms or website use shall be resolved in the appropriate courts located within North Carolina.”

• Not found: price list. Consumer reports on the HQ BBB profile mention recurring charges of about $40-$92 per service and early-cancellation fees of $200-$350; these are not company-stated.⁹

  “I want to cancel my contract without paying the $200 fee.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB (company-wide profile) · Complaint summaryScored: Complaint record

  BBB HQ profile (BBB of Southern Piedmont and Western N.C., Charlotte; covers HQ and corporate-owned locations in North Carolina, South Carolina, Florida and Texas): rating A+, accredited since 8/8/2018, 63 complaints in 3 years (6 in the last 12 months). All 19 published complaints on pages 1-2 show status Answered or Resolved. The Houston and Dallas branch profiles display the same company-wide totals. Recurring themes: door-to-door reps ignoring no-soliciting signs or refusing to leave, early-cancellation fees, sales statements at the door that differ from the agreement, add-on services (termite, rodent exclusion, crawl space) disputed, and missed or incomplete treatments. No complaint states a Texas location; two name the former Anthem brand (Texas or Greenville, South Carolina).¹⁸

• November 7, 2023 · US District Court, Eastern District of North Carolina · LawsuitN/A

  Jones v. Aruza Pest Control, No. 5:23-cv-00641 (E.D.N.C.): an employment-discrimination case (Civil Rights: Jobs) removed to federal court from state court (docket entry 1, Notice of Removal, 11/7/2023); the court granted the company’s motion to dismiss and dismissed the complaint without prejudice. Private, non-wage case in North Carolina; not scored (legal and regulatory record counts government actions only).^{35, 36}

Workplace score: 6.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• 12 branches in four states, founded in 2016 as a two-person garage startup in Charlotte; “thousands of loyal customers”.³

• Branches outside the 24 covered states: Charlotte, Raleigh, Greensboro, Smithfield North Carolina; Greenville, Columbia, Charleston South Carolina; Orlando, Tampa, Jacksonville Florida.⁴⁵

• Licensed in North Carolina, South Carolina, Florida and Texas.⁷

• 100% Satisfaction Guarantee: free re-service for covered pests; cancellation without termination fee if unresolved within 30 days.¹⁷

• Unlimited callbacks with qualifying recurring plans.⁴⁵

• Company figures given to PCT in 2022: over $13 million billed revenue, 21.5K customers and 38.3K subscriptions, 147% growth.⁶

Mentions

Reddit hasn’t been searched for this company yet.

2 locations on file in Texas (2).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 9,292 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Only Google’s limited view (5 reviews per listing) loaded; lowest-rating sort failed, so negative Google reviews could not be sampled beyond one.
• Dallas branch licensing: no TDA Commercial Business row for an Aruza/Anthem office in Dallas, Denton or Collin County on the October 27, 2026 current-license report; only the Harris County license 0939860 appears. The Carrollton office may operate under the Houston license or a name not matched; this is a gap, not a deduction.
• TDA enforcement: the current SPCS Enforcement Report covers only the last 12 months (October 27, 2025 to October 26, 2026) and has no Aruza/Anthem row; older enforcement history not available.
• BBB complaints and reviews are on a company-wide Charlotte HQ profile (North Carolina, South Carolina, Florida and Texas); none states a Texas location, so no first-hand sales-conduct report could be tied to Texas. Only 19 of 63 complaints are published.
• Contract: the residential service agreement is not published; arbitration/class-waiver terms unknown. Auto-renewal and the fee are taken from the company’s cancellation policy page and its BBB replies.
• Door-to-door in Texas: company-wide D2D confirmed, but no source ties a door-to-door sale to the Houston or Dallas branches. ‘Anthem Pest Control’ ‘Direct to Home’ sales ads in Houston and Carrollton (2025-2026) can’t be attributed, because the Georgia Anthem company (Anthem Pest Control LLC) is still registered in Texas.
• Glassdoor blocked (403); only sub-ratings from search snippets, no overall rating. RepVue: no profile found.
• Yelp blocked (403). Only a snippet for the former Anthem Houston listing (60 reviews, no rating). No Aruza Yelp listing in Texas found.
• Facebook branch pages (AruzaPestHouston, AruzaPestDallas) show ‘No reviews’ to a logged-out browser; recommendation figures not verifiable.
• No Angi, HomeAdvisor, Thumbtack, Trustpilot or Nextdoor profile for the Texas branches found via search. Birdeye and Listen360 pages exist but are excluded aggregators/solicited feeds.
• Texas Attorney General / FTC: no action found via searches; not verified by an OAG database search (no public complaint dataset).
• Courts: CourtListener RECAP search for ‘Aruza’ found only Jones v. Aruza (E.D.N.C.); the ‘Anthem Pest Control’ search hit a human-verification check. Harris, Dallas and Denton County district-clerk records not searched (interactive portals).
• OSHA establishment search not run; workplace-safety record not verified.
• Texas SOS (SOSDirect) is paid; entity status read from the Comptroller franchise-tax pages.
• Awards: a Facebook AI summary claims a PCT Top 100 ‘#30 New to the List’ 2025 ranking; not verified on PCT, so not recorded.
• Reddit: only search snippets (r/antiMLM); no Texas subreddit thread found.
• All returned results.

Open questions

• Dallas/Carrollton branch has no own TDA Commercial Business row; which license it operates under is unconfirmed (gap, not deducted).
• National Google total for the BBB HQ profile (North Carolina, South Carolina, Florida and Texas) not on file.
• The residential service agreement is unpublished, so arbitration/class-waiver terms remain unknown.