Urbanex Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: HQ profile (Nashville, Tennessee): “includes complaints for Urbanex Pest Control’s headquarters and its corporate-owned locations”. The Dallas (Urbanex Dallas, LLC), Fort Worth and Tontitown, Arkansas branch pages link to this headquarters and show its totals (85 complaints, 1.54/103). The profile mixes the West (Texas and Arkansas) with branches in Tennessee, North Carolina, Georgia, Virginia, Florida, Kentucky, Massachusetts and Alabama.

Scored: Complaint record

Complaint themes

• Door-to-door reps said no contract, no cancellation fee, or cancel anytime
• Early-termination fee of $150–$250 (greater of the initial discount or $150)
• Cancellation only by phone with an account manager
• No Soliciting signs ignored
• Missed or partial treatments
• Past-due texts and collections over cancellation fees

BBB profiles

• Main profile · AView

• Urbanex Pest Control (HQ) · A · accredited · 85 complaints in 3 yearsView

• Urbanex Dallas, LLC (branch page) · A · accredited · 85 complaints in 3 yearsView

  Branch page of the HQ profile (“View Headquarters”); totals are the HQ totals. Local BBB: BBB serving North Central Texas; accredited since 6/1/2026.

• Urbanex Pest Control Fort Worth (branch page) · A · accredited · 85 complaints in 3 yearsView

  Branch page of the HQ profile; totals are the HQ totals. Local BBB: BBB Heart of Texas.

• Urbanex Pest Control, Tontitown Arkansas (branch page) · A · accredited · 85 complaints in 3 yearsView

  Branch page of the HQ profile; totals are the HQ totals; alternate name Urbanex Bentonville, LLC. Local BBB: BBB Serving Arkansas.

• Urbanex OKC LLC (separate profile) · F · not accredited · 0 complaints in 3 yearsView

  Separate Oklahoma-only profile (not linked to the HQ).

• Urbanex Pest Control, Edmond Oklahoma (separate, not rated) · Not Rated · not accreditedView

  Unclaimed BBB record at 2600 Linda Lane, Edmond, same phone (405) 492-6212; file opened 4/5/2022, “Business Started: 10/13/2004” (inconsistent with Urbanex’s 2015 start; likely a data-entry duplicate).

Door-to-door sales: Yes

Door-to-door sales are the main acquisition channel: a “D2DSales” summer recruiting program listing Texas and Arkansas, Indeed reviews from door-to-door sales reps (including Dallas, Texas), BBB complaints and reviews describing reps at the door in Austin/Cedar Park, Texas and Rogers, Arkansas, and a 2024 federal suit the company filed to get solicitation permits in an Alabama city. The company says it obtains city and county solicitation licensing and tells reps to honor No Soliciting signs.

• “Urbanex Pest Control | D2DSales Better your mind, body, and bank account 📍TN, TX, FL, GA, NC, VA, AR, SC !!!”

  instagram.com · retrieved October 27, 2026⁸

  company-wide (recruiting profile team_urbanex; lists Texas and Arkansas)

• “Fun, challenging job Sales Representative Dallas, TX Commission base pay, you’ll make as much as you put in, very fun job and great team to work with. Long days with only sundays off but the ability to make so much money in just a summer”

  indeed.com · retrieved October 27, 2026⁹

  Dallas, Texas (Indeed employee review, August 17, 2025)

• “On or about 11 June, a solicitor enter the driveway of my residence and stayed for about and hour”

  bbb.org · retrieved October 27, 2026¹⁰

  Austin/Cedar Park, Texas branch (BBB complaint 06/24/2025; the complainant names the Austin/Cedar Park manager)

• “The sales rep, we think his name is Kyle, cased our neighborhood, REMOVED in Rogers AR. He rang our doorbell”

  bbb.org · retrieved October 27, 2026¹¹

  Rogers, Arkansas (BBB review 05/06/2025)

• “Some guy just showed up on foot at the house and gave his high pressure speel.”

  facebook.com · retrieved October 27, 2026¹²

  Bella Vista, Arkansas (public Facebook group post, May 9, 2025; the displayed title “Is Urbanex Bug Pest Control a scam?” is generated by Meta AI, not written by the poster)

• “The 2 sales reps were extremely nice especially the female. Offered discount I did end up signing up for service”

  google.com · retrieved October 27, 2026¹³

  Springdale/Bentonville, Arkansas Google listing (3-star review, “2 months ago”)

• “Urbanex contacted Muscle Shoals’ officials requesting permits to allow its salespersons to solicit Muscle Shoals residential consumers to promote the sale of its pest control services and products.”

  courtlistener.com · retrieved October 27, 2026¹⁴

  Alabama (company court filing, 2024)

• “We obtain the proper licensing with the appropriate city and county authorities before our representatives offer pest control services in any neighborhood”

  bbb.org · retrieved October 27, 2026¹⁵

  company-wide (business response on BBB HQ profile, 08/17/2026)

• “If you aren’t willing to knock doors until 10pm then this isn’t the job for you.”

  indeed.com · retrieved October 27, 2026⁹

  company-wide (Indeed employee review, Sales Representative, location not stated, October 10, 2025)

• “D2D summer sales @ Urbanex Pest Control.”

  tiktok.com · retrieved October 27, 2026¹⁶

  company-wide (TikTok @teamurbanex “Urbanex D2D Sales”, Nashville Metropolitan Area, posted January 27, 2023)

Contract terms and pricing

• Company statement: the standard residential plan is a one-year service agreement, with an early-termination fee tied to the promotional discount on the initial service.¹⁷

  “At the time of sign-up, your account was set up under our standard one-year service agreement, which includes an early termination fee as part of the promotional pricing offered of $250 off the initial service.”

  Scored: Sales and contract fairness (−1)

• Company statement: the early-termination fee applies when service ends before the 12-month term or the minimum of seven recurring services on a 60-day schedule.¹⁰

  “As outlined in our service agreement, the early termination fee applies when a subscription is ended before completing the 12-month term or the minimum of seven recurring services on a 60-day schedule.”

  Scored: Sales and contract fairness (−1)

• Agreement text quoted by the company: cancellation within three business days is free; after that, canceling before completion costs the full initial-service discount or a $150 early-termination fee, whichever is greater; the contract can only be canceled by speaking with an account manager, and written requests are not accepted.¹⁸

  “CANCELLATION - You, the customer, may cancel this transaction without penalty any time PRIOR to midnight of the third business day after the date of this agreement transaction by speaking with an Urbanex Raleigh Account Manager. If for any reason, at any time, the contract is cancelled before its completion and the initial service has been performed, the customer agrees to pay the full initial service charge (including any initial service discounts originally provided as part of the contract) or a $150 early termination fee, whichever is greater.”

  Scored: Sales and contract fairness (−1, −0.5)

• Agreement text quoted by the company (generic branch wording): cancellation only by talking to an account manager; written requests are not accepted.¹⁸

  “This contract may only be cancelled by verbally communicating with an Urbanex Pest Control Account Manager; written communication such as email, text message, or letter will not be accepted as a request to cancel service.”

  Scored: Sales and contract fairness (−0.5)

• Company statement: cancellations must be made by phone.¹⁷

  “For documentation and security purposes, cancellations must be made via phone.”

  Scored: Sales and contract fairness (−0.5)

• Company statement (later wording): written cancellation requests are accepted but the agreement requires verbal confirmation.¹⁹

  “Written cancellation requests are accepted; however, the agreement requires verbal confirmation to ensure proper identity verification and to close out scheduled services.”

  Scored: Sales and contract fairness (−0.5)

• Agreement Clause 6 quoted by the company: after the agreement ends, treatments continue at the same frequency until the customer cancels; canceling within 30 days of the next scheduled service costs the full recurring service price.¹⁵

  “Clause 6 of the agreement provides: "Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer. Service may only be cancelled by verbally communicating with an Urbanex Atlanta Account Manager."”

  Scored: Sales and contract fairness (−0.5)

• Company statement: the agreement has no automatic renewal clause, but after the first year service continues on a service-to-service basis.²⁰

  “This agreement did not include an automatic renewal clause, meaning that after the first year, services transitioned to a service-to-service basis.”

  Scored: Sales and contract fairness (−0.5)

• Company statement: after the term, customers may cancel at no cost or continue month to month with no new contract.¹⁷

  “After this visit, as outlined in your agreement, you are welcome to cancel at no additional cost or continue on a month-to-month basis with no new contract required.”

  Scored: Sales and contract fairness (−0.5)

• Company-stated fee amounts in individual accounts: $150 (several accounts), $175, $200 and $250; the fee equals the initial-service discount when that exceeds $150.^{10, 15, 17, 19}

  “The customer ultimately chose to pay the $150 early-termination fee to finalize cancellation.”

  Scored: Sales and contract fairness (−1)

• Company statement: in the Austin/Cedar Park, Texas case the agreement “clearly noted the standard early termination fee”, required for promotional offers; cancellations within the first three days are exempt.¹⁰

  “clearly noted the standard early termination fee, which is required for promotional offers.”

• Company statement: quarterly service is commonly billed monthly over 12 months (e.g. $53/month instead of $159 per quarterly visit).¹⁰

  “you opted to pay $53.00 each month for 12 months, instead of paying $159.00 after each service was completed, approximately every 90 days.”

• First-hand (Austin/Cedar Park, Texas): the customer says the rep agreed, after calling his supervisor, to waive the early-termination fee; the branch manager later said the rep had no authority to waive it, and the company charged it.¹⁰

  “He was there so long because we didnt agree on the REMOVEDtermination fee he repeatedly called his supervisor and finally came back and said they agreed to waive the REMOVEDearly termination fee.”

  Scored: Sales and contract fairness (−1)

• First-hand (location not stated; complainant mentions the Texas Attorney General): the rep promised the first month free; the company charged the initial service ($100 plus tax, per the company) and later a $200 cancellation fee. In its reply the company says reps may defer but not waive the initial payment, and that it refunded the initial service ($108.25); it did not refund the $200 fee.¹⁹

  “I initially declined service but agreed after he clearly promised:First month free as a neighborhood promotion”

• Website guarantee: unlimited free re-services between visits and a refund of the last service payment if three re-services do not solve a covered problem. No published service agreement, terms of service, arbitration or class-action clause was found on urbanexpro.com (the sitemap lists no terms page).⁷

  “100% money-back guarantee. If we've been out three times for free re-services and your covered problem still isn't solved, we refund your last service payment.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB of Middle Tennessee (Nashville HQ profile covering the headquarters and corporate-owned branches in Tennessee, North Carolina, Georgia, Virginia, Florida, Kentucky, Massachusetts, Alabama, Texas and Arkansas) · Complaint summaryScored: Complaint record

  BBB HQ profile: 85 complaints in the last 3 years, 27 in the last 12 months; rating A (reason shown: the 85 complaints); BBB Accredited since 7/24/2015. 77 complaint texts are displayed (pages 1–8, 12/2023–9/2026): 53 marked Answered, 24 Resolved, none Unanswered. Types among displayed: Service or Repair 32, Order 21, Billing 10, Sales and Advertising 9, Product 3, Delivery 1, Customer Service 1. Recurring subjects: door-to-door reps saying there was no contract or no cancellation fee, $150–$250 early-termination fees, phone-only cancellation, missed or partial services; the company often waives or reduces the fee in its reply, and in other cases cites the signed agreement and keeps it.^{3, 15}

• October 27, 2026 · Better Business Bureau Oklahoma (Urbanex OKC LLC profile, Edmond, Oklahoma) · Complaint summaryN/A

  Separate Edmond, Oklahoma profile for Urbanex OKC LLC (file opened 5/3/2016): rated F for “Failure to have a required competency license”, with a BBB licensing alert stating that as of 12/31/2022 the business had not obtained a necessary license (BBB names the U.S. Department of Agriculture; the Oklahoma licensing agency is ODAFF, whose record shows license 8209 expired December 31, 2022). Not accredited; 0 complaints. A BBB alert, not a government action.^{31, 32, 43}

• September 24, 2024 · U.S. District Court, N.D. Alabama (3:24-cv-01299) · LawsuitN/A

  Urbanex Huntsville LLC sued the City of Muscle Shoals, Alabama under 42 U.S.C. § 1983 after the city refused solicitation permits for its door-to-door salespeople and said its ordinances allowed no solicitation. The company is the plaintiff; this is not an action against it and is not scored. Alabama is outside the 24 covered states.^{14, 44}

Workplace score: 4.8/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accredited Business (HQ profile, since 7/24/2015), BBB of Middle Tennessee, 2015³

  Source shown; issuer check not recorded

  Accreditation, not an award. The Oklahoma profile (Urbanex OKC LLC) is not accredited and rated F.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• “15,000+ five-star reviews across 9 states”; the reviews page says 15,330.^{7, 47}

• Website footer badge: “A+ BBB Rating — Accredited Business”. BBB currently shows the HQ profile as A (accredited), not A+.^{3, 7}

• Veteran-owned company (stated in a BBB business response).¹⁵

• Guarantees: unlimited free same- or next-day re-services; refund of the last service payment after three unsuccessful re-services; “Web-Free Guarantee®”.⁷

• Every technician licensed, trained and background-checked.⁴

• Branches outside the 24 covered states: Nashville North (Hendersonville) and Nashville South, Knoxville, Chattanooga and Clarksville, Tennessee; Greensboro and Raleigh, North Carolina; Atlanta (Marietta), GA; Tampa, Florida; Louisville, Kentucky; Boston (Chelmsford), MA; Richmond (North Chesterfield), VA. BBB also lists Huntsville, Alabama.⁴⁸

Mentions

• CourtListener / RECAP (U.S. District Court, N.D. Ala.) · Other · September 24, 2024 · Neutral toneRead

  Urbanex Huntsville LLC v. City of Muscle Shoals, Alabama (complaint)

  Court filing in which Urbanex’s Alabama entity says the city refused solicitation permits for its salespeople and challenges the city’s ban on door-to-door solicitation.

  “Urbanex contacted Muscle Shoals’ officials requesting permits to allow its salespersons to solicit Muscle Shoals residential consumers to promote the sale of its pest control services and products.”

• Bella Vista Neighbors (public Facebook group), Bella Vista, Arkansas · Forum · May 9, 2025 · Mixed toneRead

  Bella Vista Neighbors post asking for feedback on Urbanex (the headline "Is Urbanex Bug Pest Control a scam?" was added by Facebook, not written by the poster)

  A Bella Vista, Arkansas resident asks whether Urbanex is legitimate after a persistent door-to-door rep; commenters recommend local competitors rather than reporting experiences with Urbanex.

  “Nice enough guy, but too persistent when he said he'd be stopping back by to see if I've become interested.”

• Instagram · Other · Date not shown · Neutral toneRead

  team_urbanex (Instagram sales-recruiting profile)

  Urbanex’s door-to-door sales recruiting account (1,765 followers) lists the states it sells in, including Texas and Arkansas.

  “Urbanex Pest Control | D2DSales Better your mind, body, and bank account 📍TN, TX, FL, GA, NC, VA, AR, SC !!!”

Reddit hasn’t been searched for this company yet.

4 locations on file in Arkansas (1), Texas (3).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Company pesticide license not confirmable in Arkansas.
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google review excerpts: Maps loads only the five “Most relevant” reviews per listing; sorting (lowest/newest) and the review search box did not respond, so no negative or recent Google excerpts could be collected. Negative experiences are drawn from BBB instead.
• Its Google listing is still claimed and shows hours, so the closure is inferred from the company’s own records rather than a “permanently closed” flag. The Oklahoma Secretary of State record (entity status) remains unchecked (human-verification check).
• Arkansas license LH4393 (advertised) not verified: the Arkansas Pest Control Program has no online lookup and verifies by email only (Dept. fact sheet, 1/16/2026); agents do not send email.
• Texas: TDA lists the Austin license holder as “URBANEX OF ATX LLC”, but the Comptroller/SOS data (data.texas.gov franchise-tax file and the Comptroller search) show only URBANEX AUSTIN, LLC and URBANEX DALLAS, LLC; the name difference was not resolved (SOSDirect is paid).
• TDA enforcement: the Structural Pest Control Enforcement Report (final actions October 27, 2025 to October 26, 2026, research/states/TX/data/) has no row for Urbanex by name or by TPCL 0852708, 0931323 or 0958111. The report covers a rolling 12 months only.
• Oklahoma: SOS registry blocked (Cloudflare), OpenCorporates showed a browser check; Urbanex OKC LLC entity status not recorded. ODAFF publishes no enforcement list. OSCN statewide docket search for “Urbanex” found no records in any court.
• Arkansas: no court search done (ARCourts is a JavaScript app, not tested); Plant Board minutes not searched for Urbanex.
• Attorney General: no AG action naming Urbanex found in searches; Texas, Arkansas and Oklahoma AGs publish no per-company complaint data.
• Courts: CourtListener (federal RECAP) shows one Urbanex case, the company’s own 2024 suit against Muscle Shoals, Alabama; no case against the company found. Texas has no free statewide trial-court search; county portals not checked.
• OSHA establishment search shows a human-verification page (per state source guides); not checked.
• Yelp blocked (HTTP 403); no Yelp rating recorded. Glassdoor blocked (HTTP 403); its 2.2/39 rating is from a search snippet only (not scored). Reddit blocked; one r/D2DSales snippet recorded. Angi, HomeAdvisor, Thumbtack and Trustpilot: no Urbanex profile found in searches.
• Contract terms: no service agreement or terms of service is published on urbanexpro.com; terms come from the company’s quotes of its agreement in BBB business responses (mostly Raleigh, Atlanta and Richmond branch wording, plus a generic “Urbanex Pest Control” version). Whether the agreement has an arbitration clause or class-action waiver is unknown.
• BBB complaints and reviews: locations are mostly redacted; only two reports are tied to the covered states by a stated location (Austin/Cedar Park, Texas and Rogers, Arkansas). A third complainant mentions the Texas Attorney General but gives no location.
• Tennessee headquarters entity (registry) not checked: outside the 24 covered states.
• No local news or trade-press (PCT, PMP) coverage of Urbanex was found in searches.
• Searches used: 37 of 40.

Open questions

• Oklahoma Secretary of State status of Urbanex OKC LLC is still unchecked (human-verification check).
• Arkansas License Holder LH4393 remains unverified (the Pest Control Program verifies by email only).
• TDA lists the Austin license holder as “URBANEX OF ATX LLC”, while the Comptroller shows URBANEX AUSTIN, LLC; not resolved (SOSDirect is paid). Not a deduction.