Greenway Pest Solutions Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★Google, Phoenix, Arizona · about 10 months before October 27, 2026

  “Tanner was amazing. He called 30 minutes early to allow me to get ready for his arrival and showed up right on time.”

  Hunter R.Read on Google

• ★★★★★Google, Phoenix, Arizona · about 8 months before October 27, 2026

  “Christopher Halm did a great job. Very thorough and informative. He listened to and answered my many questions, and provided solutions to everything.”

  Joshua C.Read on Google

• ★★★★★Google, Phoenix, Arizona · about 9 months before October 27, 2026

  “Brandon Scobee came out today and did a great job on my service”

  Ashli F.Read on Google

• Google, Phoenix, Arizona

  “The technician who serviced my home waited until I gave a 5 star review.”

  Name not shownRead on Google

  One of three quotes Google shows in its “Review summary”; the full review was not visible.

• Facebook, Phoenix, Arizona page “Greenway Pest Solutions” · April 30, 2025

  “The service tech Juan was very professional in his demeanor and was very pleasant with his greeting. He did a very thorough job and also let me know that he didn't see any issues.”

  Mark G.Read on Facebook

Profile scope: Single Arizona profile (BBB, Mountain West & Pacific Southwest). Only BBB profile found for the Arizona business (BBB search “Greenway Pest” near Phoenix returned this one). The alternate name “Budget Brothers Pest Control LLC” belongs to a different AZDA licensee (license 10340, Expired, at 610 E. Bell Road #2-469, Phoenix, the address on Phoenix Pest & Termite Control’s AZDA record).

Scored: Complaint record (−1.5, −1)

Complaint themes

• 24-month agreements customers say were presented as one-time or cancel-anytime service
• Early-cancellation fees ($300; over $400) and collections
• Billing after cancellation or for services not performed
• Add-on charges (mosquito, termite monthly) not expected

BBB profiles

• Main profile · FView

Door-to-door sales: Yes

Door-to-door confirmed in Arizona by a first-hand BBB complaint (02/26/2024: a Greenway sales rep “approached my house, soliciting pest control service”, recorded on video) and complaints describing salesmen signing customers on the spot. The brand family it belongs to grew through door-to-door sales (PCT 2022). Indeed salary data list outside sales roles (company-wide page that also covers the former New Mexico Greenway). No Arizona summer-sales job post was found. Contract: 24-month terms reported by customers, 60% of remaining balance on early cancellation, automatic renewal and arbitration in the published terms (the contract terms).

• “2/24/24 Sales rep REMOVEDfor Greenway approached my house, soliciting pest control service.”

  bbb.org · retrieved October 27, 2026¹⁶

• “I was sold a two year agreement unknowingly and not knowing there was a penalty for cancellation, as I was told by the salesman I could cancel anytime I wanted.”

  bbb.org · retrieved October 27, 2026¹⁷

• “When they serviced the neighborhood, they did not have time to service my house.”

  bbb.org · retrieved October 27, 2026¹⁷

• “When Gifford, Allred and Stevens started Evergreen, they knew they’d focus on door-to-door sales, since that’s what they knew best.”

  pctonline.com · retrieved October 27, 2026⁶

• “Outside Sales Representative $86,904 per year 2 salaries reported”

  indeed.com · retrieved October 27, 2026¹⁸

Contract terms and pricing

• Published service terms (incorporated into the customer agreement with the Customer Welcome Form) are those of Greenway Pest Solutions, LLC and cover general pest service of one service every three months.⁸

  “These terms and conditions, as incorporated into the Agreement with Customer, shall only and exclusively apply to general pest control “services” as provided by GREENWAY.”

  Scored: Sales and contract fairness (−0.5)

• Automatic renewal: after the initial term (set on the Customer Welcome Form) the agreement renews automatically at the same interval; either party may cancel after the initial term.⁸

  “After the initial term of service (see Customer Welcome Form), this Agreement is automatically renewable on a regular basis, conforming to the original interval specified in the Customer Welcome Form.”

  Scored: Sales and contract fairness (−0.5)

• Early-cancellation fee: 60% of the remaining balance of the initial term.⁸

  “Therefore, Customer agrees to pay 60% of the remaining balance of the initial term if the Customer cancels the Agreement prior to the expiration of the initial term.”

  Scored: Sales and contract fairness (−3)

• Binding individual arbitration (AAA rules), jury-trial waiver and class-action waiver for any dispute under the service agreement.⁸

  “GREENWAY AND CUSTOMER EACH AGREE THAT ANY CLAIM RELATED TO OR ARISING UNDER THIS AGREEMENT SHALL BE ADJUDICATED THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND EACH WAIVES THE RIGHT OR ABILITY TO PARTICIPATE IN OR ASSERT A CLASS, COLLECTIVE, OR OTHER JOINT ACTION.”

  Scored: Sales and contract fairness (−0.5)

• Three-business-day right to cancel after the agreement’s effective date.⁸

  “CUSTOMER MAY CANCEL THIS AGREEMENT AT ANY TIME AND FOR ANY REASON OR NO REASON PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE EFFECTIVE DATE OF THIS AGREEMENT.”

• Price may rise after the initial term; credit-card convenience fee of $7 for the initial service and $7 per quarter or $2 per month.⁸

  “This convenience fee shall be $7.00 for the initial service, followed by $7.00 per quarter or $2.00 per month, as applicable.”

• Advertised price: residential plans from $69/month.³

  “Residential plans starting as low as $69/month”

• Minimum term is not published (terms refer to the Customer Welcome Form). Four BBB complainants report 24-month (two-year) agreements; one reports a separate 12-month mosquito add-on. The cancellation channel (phone, writing, portal) is not stated in the terms.⁸

  “After the initial term of service (see Customer Welcome Form)”

  Scored: Sales and contract fairness (−3)

• Re-service guarantee between scheduled treatments.¹⁹

  “If you see covered pests in your home at any point between scheduled pest treatments, simply call us. We'll send a pest control specialist out to perform a free re-service.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• March 16, 2026 · Arizona · EnforcementN/A

  Arizona Department of Agriculture (Office of Pest Management) adjudicated complaint No. 101247 against the business license 10193 (GREENWAY PEST SOLUTION AZ LLC), with two individual respondents: Jeremiah David Hunter Sourp (license 32501) and Kolton AJ Welch (license 32096; Welch is on the company’s applicator list with a CQA expiry of 05/31/2026). Adjudicated 03/16/2026. No order PDF is linked, so the allegation and outcome (dismissal, warning or penalty) are unknown.^{2, 32}

• August 26, 2025 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryN/A

  Complainant who moved with one month left was charged the remainder plus an early cancellation fee and is being pursued for payment.¹⁶

• August 7, 2025 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryScored: Sales and contract fairness (−3)

  Complainant says the contract was 24 months and that they told the company two months earlier they would not renew, but were billed anyway and told the company can bill after the contract ends unless the customer gives a verbal no.¹⁶

• August 5, 2025 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryN/A

  Customer charged $33 after canceling; company withdrew the promised final service unless paid again.¹⁶

• July 15, 2025 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryScored: Sales and contract fairness (−2)

  Complainant says a technician sold a 12-month mosquito add-on saying it would be cancelable under the existing contract; the company then required the full 12 months ($840).¹⁶

• July 10, 2025 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryN/A

  Termite customer billed an unexpected recurring $35/month after a $1,243 termite service.¹⁶

• March 20, 2025 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryN/A

  Customer billed for mosquito traps never placed and sent to collections for early termination.¹⁶

• July 30, 2024 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryN/A

  Customer charged on a card while told their name was not on the account, so they could not schedule service.¹⁶

• May 28, 2024 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryN/A

  Customer with German cockroaches says quarterly service stopped while payments continued, and a fee was quoted to cancel.¹⁶

• April 23, 2024 · Arizona · EnforcementN/A

  Arizona Department of Agriculture (Office of Pest Management) adjudicated complaint No. 101083 against license 10193, adjudicated 04/23/2024. No order PDF is linked; allegation and outcome unknown.²

• February 26, 2024 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryScored: Sales and contract fairness (−3, −2)

  Complainant says a door-to-door rep agreed (on video) to a single one-time service and told them to conceal that from the technician and cancel within three days; the paperwork was a 24-month agreement and the company refused to release them without a steep penalty.¹⁶

• February 12, 2024 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryScored: Sales and contract fairness (−3)

  Complainant with a 24-month contract (May 2022) reports ongoing scorpions, a $300 early-termination fee charged without consent, and service reports listing an area as treated that technicians said they could not reach.¹⁶

• February 2, 2024 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryScored: Sales and contract fairness (−3, −2)

  Complainant says the salesman said they could cancel anytime; the agreement was two years and the company sought over $400 to cancel and threatened collections.¹⁷

• November 9, 2023 · BBB, Mountain West & Pacific Southwest (Phoenix, Arizona profile) · Complaint summaryScored: Sales and contract fairness (−2)

  Complainant says a salesperson told them service and fees were quarterly and quoted yearly savings ($474 to $236 a year), but they were then billed $59 a month; also billed $340 for work not performed.¹⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Over 7,000 homes & businesses trust Greenway Pest Solutions.³

• For more than a decade, we have successfully safeguarded what you hold most dear.⁴

• Branches listed as the company’s own outside Arizona: Ogden Utah and Lindon Utah (Greenline, now Ninefold Pest), Birmingham Alabama, Richmond/Roanoke/Virginia Beach Virginia, Scranton Pennsylvania.⁴

• On-staff entomologists.⁴

• Website rating badge: average of 4.8 of 5 stars from 4,099 reviews.³

• Service area: all of Maricopa County and parts of Pinal County.³

• Guaranteed results: re-treatment at no cost if pests remain after 2-3 weeks.⁴

Mentions

• PCT (Pest Control Technology) · Trade press · June 30, 2022 · Neutral toneRead

  Seeing Green

  Profile of Evergreen Pest Solutions (now Ninefold Pest): grew through door-to-door sales, uses the names Greenline and Greenway in some markets, and planned a Phoenix branch for summer 2022.

  “Evergreen, which debuted on the PCT Top 100 earlier this year at No. 47, also has branches named Greenline Pest Solutions and Greenway Pest Solutions, depending on if there’s another company called Evergreen in the market.”

• PCT (Pest Control Technology) · Trade press · April 23, 2026 · Neutral toneRead

  Greenway, Greenline and Evergreen Pest Solutions Unify as Ninefold Pest

  Rebrand announcement of the sister brands as Ninefold Pest; quotes Travis Peevyhouse. It does not say whether the Arizona Greenway is included; the Arizona site still uses the Greenway name.

  “Greenway Pest Solutions, Greenline Pest Solutions and Evergreen Pest Solutions announced their official rebrand to Ninefold Pest, marking a significant step forward in the company’s growth and long-term vision.”

• polarispestgroup.com · Other · Date not shown · Neutral toneRead

  Polaris Pest Group - Our Team

  Pest-control acquirer that describes itself as “a permanent home for great businesses”; its “Our Companies” page links Phoenix Pest, Budget Brothers Termite and the former New Mexico Greenway (now Polaris Pest Control). Relevant to the ownership question.

  “Daniel Hyde Greenway Pest Branch Manager”

Reddit hasn’t been searched for this company yet.

1 location on file in Arizona (1).

Overall confidence in this score: Low (provisional), 4 of 11 points.

What keeps it from rating higher:

• 13 independent websites cited (25 or more earns a point).
• 4,283 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Verifier corrected or removed 11.8% of the items checked (10% or fewer earns a point).

How confidence is set

Gaps in the record

• Ownership: current owner of GREENWAY PEST SOLUTION AZ LLC not established. Founding ties to the Ninefold (Evergreen/Greenline/Greenway) family are well evidenced; overlaps with Polaris Pest Group companies (shared QP/applicators with Phoenix Pest & Termite Control, BBB alternate name Budget Brothers Pest Control LLC) are unexplained.
• Arizona Corporation Commission registry not checked: the search is behind an image CAPTCHA, and OpenCorporates returned a browser check; LLC status, formation date, members and statutory agent unknown. bizapedia URL returned 410.
• AZDA license 10193 shows “Suspended (Uninsured)”; the date the suspension began is not on the public page, and whether the business carried on treating while suspended was not determined (the website and Google listing were live on October 27, 2026).
• AZDA adjudicated complaints 101083 (2024) and 101247 (2026): no order PDF is linked, so allegations and outcomes are unknown; a public-records request to AZDA would be needed (not sent).
• AZDA QP categories are 1 and 3 only; no 2A Wood Destroying (Treat) category is shown although the site advertises termite control. Recorded; not deducted (could be covered by another arrangement; not confirmed).
• Kept in claims, not locations, to avoid attributing another brand’s offices.
• Google review excerpts: logged-out Maps showed only 5 “Most relevant” reviews and the sort did not apply, so no low-rated Google reviews were read.
• Yelp business page returned 403; rating 1.9 (56) from a search snippet only, not scored. Angi, HomeAdvisor, Thumbtack, Trustpilot, Nextdoor: no profile for the Arizona business found in searches. BBB has 0 customer reviews.
• Facebook: only 1 of 8 reviews visible logged out.
• Employee reviews: Indeed company page (4 reviews) mixes Arizona and the former New Mexico Greenway; Glassdoor and RepVue profiles not found; LinkedIn profiles behind an auth wall (snippets only).
• Contract: the minimum term is not published (terms refer to the Customer Welcome Form); the 24-month term comes from four BBB complainants. The cancellation channel is not stated in the terms.
• Arizona AG: complaints are confidential; azag.gov site search returned no result list; searches found no AG action. Arizona state courts (CAPTCHA) not searched. CourtListener (federal RECAP) shows Mertz v. Greenway Pest Solutions, LLC (Bankr. D. Minn. 21-04032, filed 05/13/2021, terminated 09/02/2021), an adversary proceeding against an entity of the same name predating the Arizona LLC’s 2022 license; entity not confirmed, not attributed.
• OSHA/ADOSH establishment search returns a human-verification check for automated agents; not checked.
• Reddit: no Arizona thread found; a Huntsville, Alabama thread mentions a Greenway rep (Alabama sister brand), not attributed.
• Searches used: 33 of 40.

Open questions

• Ownership of GREENWAY PEST SOLUTION AZ LLC (Ninefold family vs Polaris Pest Group): ACC members/officers would settle it (CAPTCHA-blocked).
• AZDA license 10193 ‘Suspended (Uninsured)’: start date not shown. An AZDA records request would date it.
• AZDA complaints 101083 and 101247: outcomes unknown (no order PDF).